We booked 2 Stratford lodge at Riverside caravan site Stratford. When we arrived we were told that the accomodation was not available and that in fact we had been booked into 10 Shakespeare Lodge since Januayt 2015. This was news to us because all previous correspondence indicated that we had booked 2 Stratford Lodge.. It was explained that 2 Stratford Lodge was not available on January 12 and that we had been given 10 Shakespeare Lodge instead, The lodge was acceptable but it was not the lodge we thought we had booked. Our preferred lodge had two ensuite and a river view. 10 nwas athree bedroom lodge with no river view.