My family rented Royal Poinciana 2612 for our Christmas holiday and had to leave soon after checking in because the condo was in horrible condition: bugs, mold and foul odors. Trying to resolve the issue with the owner and getting some of our money refunded has been an absolute nightmare.
Treasure Cay is paradise and over the past few years, we have rented several wonderful condos along the beach and marina. Royal Poinciana 2612 is one of the most disgusting places we have encountered and the ensuing customer service has been atrocious. We want to share our experience to save future vacationers from having a similar experience.
The condo was described online as a “luxurious oceanfront condo”, the photos looked nice and the price seemed reasonable at $200 per night. We arrived in good faith, having paid in full before our arrival.
Our nightmare began as soon as we opened the door to the unit. The whole place smelled musty and dank. Upon entering the...