We booked this house and invited 26 relatives to visit (only 8 sleeping at the house as they were coming and going and numerous were local). On July 28, 17 days before arrival I received an email from the owner that said she was canceling our reservation. She offered the property to us at a discount that would be 8/3/-8/10 instead of 8/15-8/19. Since we had non refundable flights and rental cars and people that couldn't make it that week we couldn't do that. Since we rented this house for the size and the pool there was nothing available in the area. A lot of adults and kids were VERY VERY disappointed. Ashley said it was a family health emergency. We didn't understand how one could anticipate a health emergency 17 days in advance that was not present on 8/3-8/10. They were penalized by Trip Advisor for canceling but we received no payment.