We went to explore for future visits with family and friends. This is a budget studio, no wifi, no air conditioning (it did not work), fans worked well. I loved the location and would consider the same location again but need assurances of wifi and air conditioning - you need A/C in the summer evenings to sleep, it's too hot anytime of the year! With regards to customer service, getting keys, etc.... Genesys tried her best and she did show me around other places. What I did not like is the lack of honesty specifically about the wifi. There is NO WIFI offered as stated in the ad. Also I had to reach out repeatedly to coordinate getting the keys and info for the apartment as no one reached out to provide 1 day before my trip. It worked out but I was nervous at times. Would I recommend to a friend, yes if you are on a budget and go with little expectations.