My Husband and l arrived yesterday at what we thought was going to be luxurious accommodation for our honeymoon.

The room was filthy!!!!!!!! Dead flies on window sills, every surface was thick with dust, cob webs on the ceiling, toilet had mould around the rim of the bowl. There were black hairs in the bottom of the fridge the list goes on!!

We took photos and l cleaned what l could, then in the morning l went and informed reception of the state of the room. They told me the cleaner’s had been under the pump and they would send someone up to clean the room while we were out, she also said she would have the manager call us - neither of which happened!

I also pointed out that the reception was filthy with dirt and dead flies at the entrance .

We also sent a email to the Heritage management with no reply. Nothing from anyone. This was unit 9B and it is the furthest thing from luxury we have ever seen and terrible service especially for people celebrating something as special as their honeymoon!

Shame we can’t show all the pictures of how bad this was. So disappointed. Never again.

We spent 3 nights here before travelling to Queenstown. We loved the whole concept of the resort, if you’ve got a boat and want to spend time on the lake you could not get better. Positives, lovely comfortable bed, underfloor heating in bathroom - lovely even in summer, great breakfast included in our rate, huge deck and lovely spa with TV. Things to improve - fairly minor, but a few minor maintenance things including a front door that was almost impossible to open with the security swipe and the over use of fake flowers - just not my thing. All in all we really enjoyed our stay here, the staff were great snd we’d return. Good value for money.

Staff very friendly - apartment was nice but needed some attention to stove top. The apartments are owned by individuals but under the Heritage umbrella so it can take a while for owners to sort problems out.
Be VERY aware that there are upstairs and downstairs apartments together so if you are downstairs and others are upstairs you are aware of their noise/moving around etc. Deck very big and nice but needed a damn good clean. Still enjoyed ourselves until our last night but that is a long story!