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Terri R

Family vacation

4.0 of 5 bubblesReviewed 20 Jul 2024via mobile
It's a nice hotel. The two room suite was very good for us. The neighborhood is also nice with a nice park a few blocks away. We were there 3 nights. There wasn't any housekeeping, I'm not sure how this works. Check-in was not great as we had to wait for the person at the desk to finish what he was reading on his phone. The breakfast is super average. The pool is nice. It was really cold our first night but nicely heated our third. When checking out, we asked for some garbage bags to put our dirty clothes in as we were going to a different location. The person at the desk told me that laundry is free and offered a late check out. That was very nice of him but not possible for us. Had I known laundry was free, I would have done it the night before.
Date of stay: July 2024
Trip type: Travelled with family
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Reviewed 16 July 2023 via mobile

We enjoyed our long stay at Sonesta ES Suites. Check in process was quick and easy. The suite is spacious with a lot of amenities. It has microwave, coffee machine, refrigerator, stove, dish washer and soap is supplied by the hotel on daily basis. The suite has main room and main hall with sofa. Staff was so nice and helpful.

The hotel has a nice and cozy heated pool. We enjoyed it so much and specially the kids.

The hotels offers daily breakfast that includes cheese/vegetables omlette or scrambled eggs, boild eggs, sausages, potatoes, bagels, toasts, waffle, apples, bananas, muffins, salad bar, cheese, juices, water, coffee..

Hotel location is in a very relaxing neighborhood with nice parks around. And nearby there is a lot of restaurants, banks, pharmacy..

Date of stay: August 2022
Trip type: Travelled with family
Thank m0khm0kh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham, responded to this reviewResponded 17 July 2023

Thank you so much for staying with us .

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Reviewed 1 April 2023

Having previously stayed at a different Sonesta property, we were quite surprised to find our two-bedroom suite really dated. Let's say the suite didn't actually match the photos we saw on the website.

Our suite could really use a facelift from the carpet to the furniture to the appliances. I also requested a pet-free room as my son is severely allergic to animal hair but either a) the front desk missed the memo, or 2) housekeeping wasn't thorough enough in their cleaning. Within 24 hours, my son was itchy everywhere and his eyes were red from irritation, to the point that we had to give him allergy meds every 8 hours. Since we were only staying two nights, I didn't want to bother with changing rooms, especially if it doesn't solve the problem.

The complimentary breakfast buffet was average. The spread included cereal, toast, bagels, bacon, eggs, yogurt, and fresh seasonal fruits. Staff however started clearing away breakfast items including the coffee carafes well before breakfast service was over and this is with a dining room half full, but failed to empty garbage bins that were overflowing an hour into breakfast service.

In conclusion, this Sonesta does not live up to its brand reputation. I would caution anyone from staying here.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank plushiesandpostcards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham, responded to this reviewResponded 17 July 2023

Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

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Reviewed 1 February 2023 via mobile

Ample parking is $5. Easy access to Main Entrance. Fast Front desk staff. Large dining area. " Smart " brand name towels. Full fridge, with two cook top plates. Fully equipped kitchen utensils for 3 settings of dinner plates, appetizer plates, glasses, coffee cups, and flatware. Full dishwasher for sanitizing with pod included. Hand dishwashing soap bottle with two wash clothes and a hand towel. The most comfortable Sealy Posterpedic Plush mattress Ever. Fell asleep right away with the four king size medium soft pillows. Whisper quiet Heating unit. Well appointed lights everywhere. Room 425 looks North into residential town houses. Very quiet facing away from highway 407. Ample soft towels from Bangladesh I think. 40" Panasonic T.V. has all the Cable speciality Channels possible. Full hot breakfast included. Scrambled eggs, wafer thin bacon, hot oatmeal porridge, coffee, tea, orange juice, apple juice, oranges, delicious apples, almonds and raisins to add to hot or cold cereals. Good variety of yogurt. Swam for hours in the warm 30' by 20' spacious Swimming Pool with depths of 3' to 4'5". This is a completely separate building with adjoining hot corridor. There is Men and Women change rooms and one shower each with toilet facilities. Excellent value for complete individual living or two day stay.

Room tip: The only elevator to the forth floor is on the North West side so parking your car at the main floor door facing the Condominium saved time.. Take a towel to the pool.
Date of stay: January 2023
Trip type: Travelled on business
1  Thank Suzy0913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham, responded to this reviewResponded 17 July 2023

Thanks so much for staying with us.

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Reviewed 22 April 2022

We had a great experience at this hotel .The staff were friendly and helpful .The breakfast was great and rooms were very clean . The indoor swimming pool and fitness center was amazing , The price was also reasonable . Will definitely come again .

Date of stay: April 2022
    • Value
    • Sleep Quality
    • Service
1  Thank daisyp582
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham, responded to this reviewResponded 3 May 2022

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Bernard

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Reviewed 9 February 2022

We had a 2 night stay in this Sonesta hotel in Thornhill. We did not know anything about this chain of hotel but a marvellous surprise it was. We were greeted by a very polite young man… the service was excellent! The room was cozy comfortable and extremely clean! The kitchenette and seating area was delightful! Great place to entertain! Bed was plush as were the pillows. Great breakfast also! We’ll book again and tell our friends. A jewel of a place!

Date of stay: February 2022
Trip type: Travelled with family
1  Thank Danielle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham, responded to this reviewResponded 3 May 2022

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Bernard

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