What a wonderful place to stay. So close to everything and so clean. Loved it. Even though we were on a main road it was so quiet. The tram station being outside was so great to get into Melbourne.
As an owner of my own holiday accommodation rentals interstate, I was absolutely shocked by the lack of customer service from this man and the poor standard of cleanliness.
Terrible Access Experience - We were given a code to access the property and when we arrived (after a long 10hr drive), at night, in the cold, the code did not work. I phoned and spoke to 'some young lady' who said she'd 'try' and pass the message on but couldn't say if someone would get back to us tonight! We were shocked, as we were standing outside the main gates on the main road in Brunswick late at night. We couldn't park in the secure car park so we had to park some distance away and walk which was a little scary. We didn't hear anything back after half an hour so my daughter phoned again and got onto the owner. She advised him that we couldn't gain access and had been trying for an hour. The owner said that we were given the 'wrong information' and that we had to 'pick up' a key and that the access in his terms stated there "may" be a code. This is absolutely untrue and we were actually given the code. He was not apologetic at all and sounded as if he couldn't care less that we were standing outside in the dark and cold. He phoned back with a different code 10 minutes later and we eventually got in.
Below Average Cleanliness- cleanliness of the property was terrible - the kitchen cups/mugs were all stained and hadn't been washed properly, cutlery was dirty and water marked, to the point where we scolded everything we used, twice! There were (dirty) tea & coffee facilities but not very many condiments and looked like they were just left by previous renters so we bought our own. The bathroom had mold in the shower, the vent was so full of dirt and fluff, the toilet brush cleaner container was disgusting and looked like it hadn't been cleaned in a year, we were left with 3 toilet paper rolls for 4 people for 6 nights so had to buy more, and you cannot turn off the bathroom automatic vent and it runs constantly, the noise is so annoying that we had to close the bathroom door to try and get to sleep. The carpets are terribly stained in the bedrooms which made us want to wear shoes all the time, there was a box of tissues in the second bedroom with just one tissue poking out to make it look like it was full.
Climate Control - We couldn't get the heating to work so remained cold on the first night. The next night, we discovered that it was actually turned off outside the property at the power box - we were appalled. When we called to advise we couldn't get the heating to work, he was extremely rude and non-apologetic. He asked us if we read the instructions (which of course we did) and if we still couldn't get it to work then he would have to send an electrician out but as it was Sunday, he probably couldn't get somebody until the next day (so we would be cold 2 out of our 6 nights). He then said that if found that there was nothing wrong with it, we would be liable to pay the electrician.
Internet - The internet connection is hit and miss so we just used our mobile phone connection most of the time.
Light - there is a large motel next door and the drive to the carpark goes in between the two properties. The driveway and motel has bright fluro lights on at night and comes straight through the windows so you cannot get darkness in the apartment. They have tried to put double blinds in the 2nd bedroom facing these fluro lights but they don't completely block it out. For anybody that needs darkness to sleep, this would be a problem.
An old apartment and is time for some work on it.
Good things- Location (if not stuck outside in the dark and cold) and the beds were nice. I wouldn't stay here again and wouldn't recommend this place to anybody until it gets a complete and thorough clean and the customer service drastically improves. It's all show and no after-service with this man.
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Just completed 10 nights at this apartment which is close to park, shops and tram to city. Apartment is a good size with comfortable beds. Unfortunately check in did not go smoothly as despite a check in time being agreed, it was not ready. The carpets in both bedrooms were stained and need replacing. There was no internet access even though there should have been also the landline was not working. These things can easily be remedied making this apartment highly recommended.
Location close to shops, tram (outside front door), good double glazing which kept street noise to a minimum!
Comfy bed. Good amenities.
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