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kein88

Amazing experience

5.0 of 5 bubblesReviewed 22 Mar 2020
My wife and I stayed at this hotel to experience the salt flats and it was amazing. Outstanding services from every single person, especially Pablo Cascone in the restaurant, stunning views, great day out on the flats, beautiful rooms, relaxing spa. It was the highlight of our time in Bolivia. Would love to go back!
Date of stay: January 2020
Room Tip: Rooms closer to lobby have better wifi
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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      Reviews (1,303)
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      All reviews salt hotel salt flats unique hotel unique experience common areas buffet dinner de sal watch the sunset game room stunning views deluxe room water pressure warm water special hotel south america hammocks edge
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      49 - 54 of 1,304 reviews
      Reviewed 11 March 2020

      The hotel is well decorated and it's a little tricky to walk on the salt for a three year old! The sunset view from the terrace is stunning. We traveled with a 3 year old and their restaurant staff were the most accommodating people! Their buffet had quite a lot of vegetarian and vegan options by which I dont mean salads, I mean real food!

      Date of stay: March 2020
        • Value
        • Location
        • Service
      Thank Lalitha A
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 9 February 2020

      Overall, we enjoyed our stay there. Best of all, as much as they stated that internet is only available in the lobby, we find very good internet reception in rooms 501 (right next to the lobby, and 504 (3 rooms further away). In addition, it was fast, and allowed us to send photos immediately.

      As the many reviews said, Luna Salada is built using salt. There was salt everywhere. I liked that as novelty, but after a while, did find it annoying, especially when one had to drag luggage over them. Other then that, the rooms were comfortable, though shower did take a minute or two to get the hot water. The amount of water was also quite weak.

      The staff was very attentive and bent over backward to serve us. Overall, really enjoyed it.

      Date of stay: February 2020
        • Sleep Quality
        • Rooms
        • Service
      2  Thank Retired I
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      andrea lora, Guest Services / Front Office at Luna Salada Hotel De Sal & Spa, responded to this reviewResponded 28 February 2020

      Dear guest,

      First, thank you for considering Luna Salada in your adventure trip and taking the time to give us an assessment and review of the hotel, our services and your experience. Your feedback is very important to us.

      We are very happy to know that you had a nice experience with us and that you could enjoy all the facilities and services we provide. This motivates us to keep working on continuous improvement and thus offering the best service for our guests. Again, thank you for choosing us, we hope you had an unforgettable trip and were looking forward to having you back again !!, Best wishes today and always.

      Hotel de Sal & Spa Luna Salada

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 February 2020

      I’m sure we are all familiar with the feeling of arriving at a hotel and being duped by the marketing or TA photos. Luna Salada had the opposite problem - the marketing doesn’t come close to showing what an amazingly interesting hotel this is.

      I was organising a 4d trip from San Pedro de Atacama and arranged to stay at Luna Salada for all 3 nights. I booked directly though the hotel and reserved the family suite - perfect for our family of 5 (children aged 5,8,10). We used White and Green for the tour - who were brilliant. Worth noting if coming from Atacama and you opt to stay in Uyuni for all 3 nights on this tour it makes for an incredibly long travel day (14 hours) at the start and end - though worth it in my opinion!

      The hotel is close but set back a bit from the salt flats and from the outside doesn’t look anything special but inside, the space is amazing. Seating areas everywhere with views across the landscape, a games room, bar, spa (which sadly we didn’t have time to use) and a restaurant serving buffet breakfast and dinners. All the staff were excellent with the kids though Pablo (del mundo!) was a particular highlight - accommodating every request through the meal times.

      Would highly recommend staying here if you are coming to visit the amazing salt flats in Uyuni. If we are lucky enough to come back - we would definitely try and spend every night here again!

      Date of stay: January 2020
        • Location
        • Sleep Quality
        • Service
      Thank Carl787
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      andrea lora, Guest Services / Front Office at Luna Salada Hotel De Sal & Spa, responded to this reviewResponded 28 February 2020

      Dear guest,

      First, thank you for considering Luna Salada in your adventure trip and taking the time to give us an assessment and review of the hotel, our services and your experience. Your feedback is very important to us.

      We are very happy to know that you had a nice experience with us and that you could enjoy all the facilities and services we provide. This motivates us to keep working on continuous improvement and thus offering the best service for our guests. Again, thank you for choosing us, we hope you had an unforgettable trip and were looking forward to having you back again !!, Best wishes today and always.

      Hotel de Sal & Spa Luna Salada

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 27 January 2020

      This was by far the best hotel we stayed in during our 4 day Uyuni trip. That is to say it is more like an international standard 3.5 to 4* type of property which favourably compares to the majority of the other very basic rustic hotels in the Uyuni region.

      The reception area appears to have been recently renovated and is spacious and welcoming. The reception staff at check-in were very helpful and professional. We were given a nice room at the very end of the hotel which had good views over the salt flats and a voucher for a complimentary drink at the bar (Pisco Sour or Soft-drink). The hotel is quite large and seems to be constantly busy but doesn’t feel crowded.

      As the floors in the main parts of the hotel are covered in salt, it is necessary to have your bags brought to the room by staff who are more adept at dealing with them. We really felt for the bell man who had to bring our 3 bags right to the very end of the hotel; over the salt corridors and up three flights of stairs. He was efficient and polite and arrived straight away at check-in and check-out.

      The room was spacious with a large bed and was probably in a superior category to those located off the main corridor. We came across the same issue with the bed that we had in all other Bolivian hotels on the trip – too many blankets. The cover contained 2 duvets and two thick blankets which were heavy and far too hot so we removed most of these. The room had air-conditioning which was a pleasant surprise.

      The bathroom was perhaps the weakest part of the room. It was spacious but tired and there seemed to be issues with the water temperature in the shower whereby the cold tap ran hot water for some time.

      The bar has a nice feel and serves a range of cocktails as well as wine and beer. There is also a pool and spa but we didn’t have a chance to try these.

      Meals all appear to be served buffet style. Our driver told us this hotel has the best food in the area and guests apparently travel from the other nearby hotel to eat here. We weren’t overly impressed with the quality of food on offer at dinner. The fish was dry and the meat dishes were covered in sauces. The desserts were mainly jellies with a couple of pies and cakes. Dinner is available in sittings only. You can choose either 7pm or 8pm. Oddly there never seems to be any ‘lite’ or ‘zero’ versions of soft drinks available at the hotels in the area and the Sal Luna was no exception.

      Breakfast is also buffet style and is served from 7am. This is too late as most people need to leave early to take the long drive to onward destinations. We arrived at 7am and they were still setting up. 5 minutes later at least 20 people were waiting and more constantly arriving. The hotel needs to cater better to its guests rather than kitchen staff who presumably don’t want to start earlier.

      Date of stay: December 2019
        • Location
        • Rooms
        • Service
      2  Thank KV1234
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      lunasaladahoteldesal, Guest Relations Manager at Luna Salada Hotel De Sal & Spa, responded to this reviewResponded 27 January 2020

      Dear guest,

      First, thank you for considering Luna Salada in your adventure trip and taking the time to give us an assessment and review of the hotel, our services and your experience. Your feedback is very important to us.

      We are very happy to know that you had a nice experience with us and that you could enjoy all the facilities and services we provide. This motivates us to keep working on continuous improvement and thus offering the best service for our guests. Again, thank you for choosing us, we hope you had an unforgettable trip and were looking forward to having you back again !!, Best wishes today and always.

      Hotel de Sal & Spa Luna Salada

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 January 2020 via mobile

      This is a modern hotel with an excellent restaurant minutes from the largest Salt Flats (12,000 sq kms) in the world. Made of salt cinder looks but finished in wood and beautifully decorated. A must stay and reasonable prices.

      Date of stay: January 2020
      Trip type: Travelled as a couple
      Thank Chinapjs
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      lunasaladahoteldesal, Guest Relations Manager at Luna Salada Hotel De Sal & Spa, responded to this reviewResponded 13 January 2020

      Dear guest,

      First, thank you for considering Luna Salada in your adventure trip and taking the time to give us an assessment and review of the hotel, our services and your experience. Your feedback is very important to us.

      We are very happy to know that you had a nice experience with us and that you could enjoy all the facilities and services we provide. This motivates us to keep working on continuous improvement and thus offering the best service for our guests. Again, thank you for choosing us, we hope you had an unforgettable trip and were looking forward to having you back again !!, Best wishes today and always.

      Hotel de Sal & Spa Luna Salada

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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