Only had one night here but had no problems - booking, payment and check in was all easy! The village is small so the location of all the hostels and lodges here are convenient in reality; Ski Haus is about 800m-1km from all the important parts (supermarket) which is all flat and easy to walk!
Our room was a double which also had a bunk bed so would be ideal for groups too! The bed was comfy and layout of the rooms regarding the kitchen and bathrooms was also good!
We checked out really early due to doing the crossing so needed an early night! Unfortunately a bunch of people in the corridor were unaware of their noise levels at 11.30pm which highlighted how thin the walls were.
The kitchen was very clean with plenty of fridge space and all the necessary cooking amenities were there!

The person at the front desk was very friendly and helpful. She made checking in very easy, she booked my Tongariro shuttle, and also made sure I had considered getting food as there is only one store in the town. The hostel was good for the price you pay. The lounge area was quiet, the kitchen was very clean, and the showers were very clean. I also had very cool people in my dorm. They were super friendly and we actually had quite a good conversation.