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Jane Doe

Absolutely disgusting

1.0 of 5 bubblesReviewed 15 Aug 2019
Although this hotel is in a beautiful setting, there is an ridiculous amount of things wrong with this 'business'.
I've stayed here with my Indonesian boyfriend recently.
Firstly, if you want to feel welcomed and appreciated, the staff are lovely however you won't get this kind of treatment by security... the security guard is always SLEEPING on the job! Although maybe not contracted by the hotel, this is still completely absurd. He is security for a reason.
The fire exit is constantly LOCKED - yes, really. Need I say more?

The manager 'Stefanos' speaks to people disgracefully and with no respect whatsoever. Unfortunately, I experienced this myself and the way he spoke to his staff and customers. People do not pay this money to get treated the way this man thinks is 'ok'.

I'm not one for leaving bad reviews on anything at all. I would normally voice my concerns if relevant at the time and place, however I feel very strongly about this case and this does not give me any faith in humanity. I am disgusted and I hope something is done about this and I most certainly hope this reaches 'Stefanos'.

Thank you.
Date of stay: July 2019
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5 - 10 of 102 reviews
Reviewed 1 February 2019 via mobile

The place is quite and beautiful. The food is good. When we were there, the fog was sorrounding he hotel and it was beautiful. The place is a quite far from the main road but it is enough make a place for rest from the horrible traffic. The down side is there is no swimming pool. But I don't regret that we stay at this hotel.

Date of stay: February 2019
Trip type: Travelled with family
Thank atirp90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2019

i like this hotel so much. the room is big and comfy. hot water is good, and i get the room with good view. overall its a good experience with minor bad things like

location
the access to this place is a little bit hard if you drive by car. small street with only one lane for car. so two cars cannot pass in the same moment

no swimming pool
i think there will be a plus if casa monte rosa has a small swimming pool for kids.

i get the promo price for just about idr 400.000 (USD 15). so with all this facilities, its definetly worth the price

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank rlahuddin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2018 via mobile

We have stay 2 nights last week.
The quality service of front office and the staff is very good.
The view and ambience is amazing.
Breakfast is good and the menu change every day.
Is not five star hotel but the location and quality similar with five star hotel.

The location is very near with Bumi Aki restaurant.

It’s real value for money.

Date of stay: August 2018
Trip type: Travelled with family
Thank sugiartowidjaja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2018

arrived with two children under 2 year old were quite difficult especialy if we got twin room, as soon as Juni the only reception around saw us he upgrade us to junior suite with king size bed/ double bed, spacious room, clean room and hot and cold water running well, limited access to the location, had limited outdoor game for children, no swiming pool, suggest to had one or small Jacuzzi, as the guest mostly from jakarta or Bandung with long trip or drive, healing Jacuzzi will help alot

Room tip: Junior suite facing to the garden
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank achmadmaulana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2018 via mobile

The staff in this hotel are very nice is kind but honestly this hotel is not for families. There is a patrol/gas training company that houses staff in the hotel and it seems some of them act with very disgraceful behavior. I only stayed just a few nights but saw crazy beer drinking and use of professional ladies brought to the hotel. You can see them by theyre black or white shirts. This is such a shame and the peaceful scenery is ruined by this company. Best choose another hotel!

Date of stay: July 2018
4  Thank Samuel A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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