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Jeff-Diana
Tangerang, Indonesia

Average hotel, good view & location

3.0 of 5 bubblesReviewed 21 Jan 2021
I think it's better to just go to this hotel for their heritage snack (so good !) and go to their private pine forest for little hiking. The hotel room is standard, not sound proof, no facilities. When we stayed here, the pool is closed/under renovation. Hot water is not available most of the time, it's a problem when you stay in a very cold weather like Puncak Pass. But if you got very cheap price (like me) then no problem, just don't expect to much.
Date of stay: January 2021
Room Tip: The hotel room is standard, maybe you can try bungalow
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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Reviews (314)
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9 - 14 of 314 reviews
Reviewed 21 November 2020 via mobile

For this accommodation do not go by the 3,4 and 5 star reviews as they are lies. 1 and 2 stars are the honest truth much to my dismay. No swimming pool that is advertised on website and the kids pool is an honest death trap. Not clean, mildew surrounding it that was that slippy that much that my wife fell and was 6inches away from splitting her skull open. Son then slipped while walking and again almost ended up in hospital. When we went to reception to chat with manager it was very clear he had no interest and didn't give a damn. Just nodded his head like a nodding donkey. Accommodation very old and dated, not clean, rooms and sheets smell. Restaraunt staff and people serving had same dont give a damn attitude as the manager. Food was very very poor. I was left standing waiting 10 minutes on a table being cleared, then had to call them back to wipe and disinfect as they ignored that... even with covid on the go. Then stood waiting on food, then stood waiting on a coffee cup. Priority is definitely given to visiting restaurant guests and definitely not paying resort guest's. This place, like the paying guests, has been left neglected by all running the place but the buck stops at the manager.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank Toadzer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2020

We have stayed at this hotel for 3 nights. We enjoyed beautiful view from our room (family deluxe). It's really an excellent mountain view. The location is very close to some restaurants and shops. The staff are friendly and helpful. Five stars for this hotel/resort.

Date of stay: October 2020
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Firdaus A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020

Always asked for the check out time and the late check out fee. Because it is sad when you had planned your activities based on your late check out time but it turned out that they asked you to check out at the normal hrs because you haven't paid the fee (which you did not recieved any information before). However the over all service was good, nice room, friendly staffs (except the lady handling the check out reminder that I found very rude and does not seems to know how to apologize), nice breakfast, good food.

Room tip: Tanyakan jam check out dengan hati hati, jika dijelaskan ada promo late check out, segera tanyakan if its free or you have to pay.
Date of stay: February 2020
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank yessicrosita2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2019

Big turn on : fast check-in & check-out service, well maintaned resort, variable delicious food and geographical location. Turn off : there was no security services when it comes with going inside the hotel from Cipanas direction (lack of initiatives), there were no towels and telephone connection when we checked-in so we need to ask and request. Overall it was a nice stay, when classic resort meets nice environment. They need to improve its hospitality & facilities though.

Date of stay: October 2019
1  Thank di2kachmadi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2019 via mobile

Nice place. Comfort bedding with latex pillow. Equipped with coffee maker and a comfort sofa. Really chill weather especially during the morning. Room has no aircon since it's already cold inside out. The hot shower running well, but the drainage system in my room (201) really bad. The water puddling while you had shower till it flooded outside the shower room to the bathroom floor, it makes less comfort for your bathing experience. The cleanliness of the room is ok. Seems like every room has balcony with view of nature (but recently it disturbed by the construction work right in front of the room view). The breakfast was great and tasty, but you need to walk and hike a bit heading to the restaurant which is in a different building. The cafe at side of the hotel's entrance has a good view. They also serve a delicious italian hot chocolate, great to have during the cold afternoon.

Date of stay: July 2019
Trip type: Travelled on business
Thank marioJkt25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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