The hotel itself is great - right on BBC beach which is probably the best beach in the area. The hotel consists of a pool and pool bar - Pedro the bartender is amazing! and honestly hes one of the reasons we had a great holiday! All the staff at the hotel were great. I have to say when ordering food, the service in Grenada is some what slow - so please expect to wait 30-40 mins minimum for your food. I would highly recommend the fish bites - its 28EC for a big plate of fried fish, chips and salad/coleslaw. Pedro at the bar is super quick and whips up the meanest cocktails! If your travelling with kids like we did, there is a trampoline outside for the kids, and the pool is not that deep.
The location of the hotel is ok to use as a base to get around - you'll be walking up a hill. Having said that - we went to Grenada to get a cultural experience and if locals can walk up hills in the heat - we thought so can we! There is a short cut through Gems holiday resort to grand anse beach (which is next door) making the journey easier. I would say it would be beneficial for the hotel to run a shuttle service to town for guests.
Overall, it was a great holiday. The staff were friendly and very accomodating, especially with the kids.

If I could give 0 stars I would. The only saving grace was the bartender by the pool. We arranged with the staff here to have a table prepared as a surprise for a friend's going away lime and we got there with no prepared table, had to gather and do it ourselves quickly before our guest of honour, was told after that breakfast was ending within a half hour which we contested as we couldn't settle into our paid day passes, even though we arrived early. They gave in and allowed us to order breakfast but told us they had 4 orders of eggs in the hotel left...
Continuing into the day we were told multiple times about what we could not have despite our prior instructions of unlimited non alcoholic and 4 alcoholic drinks. We were told about being provided towels during our stay, which we were informed that there was 1 towel left... and we didn't walk with towels because we were told we would have... we got to lunch and were told now there is a limited menu which was further limited by them not having any more coleslaw. Throughout the day they lacked ice cream and fruits for their cocktails which left us with bare basic drink options...
The service besides the bartender and maintenance man was very poor. Both meals, even though the hotel was fairly empty, took over an hour to get to us. The food at breakfast was fine, at lunch was not tasty at all, minus mashed potatoes.
I strongly advise against doing a day pass here you will be seriously disappointed. Awful experience.