Booked a four night stay due to reasonable cost. As I read up on all reviews of this place, many commented that the location is not convenient and walk up the driveway was very steep. Little did I realize that this place is nowhere near anything. Unless you want to eat at the hotel, you will need to #1) walk , or #2) take a us$10 one way 5 minute taxi ride to Spiceland Mall, which has a grocery store, several fast food choices, like KFC. Across the mall are other resorts and restaurants.
Taxi from airport to hotel is US$16 one way.
The room we specifically booked was a "superior double room with ocean view". Although we can clearly see the hotel was not fully booked, or even half booked, we were given Room #2 on the ground floor. As evidenced by the fourth photo, our ocean view is completely blocked by the bar area, with a tiny slice of water view. This was so very different than what is pictured in their website. How can anyone consider this an "ocean view"? That was our first clue that this place is not what many claim to be.
Ceiling fan does not work.
TV remote is a different brand than the TV itself and does not work. Not much to watch on TV anyway but we had to physically push the on/off button for tv to work.
On Thursday nights are karaoke night, so very loud singing will go on and on past 10 pm. I called front desk after 10pm to inquire when it would stop, and she asked me "is it a problem?". It was our first night there and after a long flight, we were exhausted and were trying to sleep. It finally stopped at 10:15 pm.
AC in room works very well, BUT it blows directly on the tops of the beds, so it was very cold. Turning it down does not seem to help, and of course the fan does not work!
Toiletries were never replenished the entire time we were there.
Coffee, cream or, sugar etc were replenished once and I had to go to front desk to personally several times to ask for it, and they either never could find it, or were visibly not happy I was asking.
Outdoor pool area is ok, but chairs are all missing cushions (some ripped ones were just laying on dirt/ground, and looked like they had been on ground for a long time), and lots of assorted chairs and tables.
Service at bar area is dismissive. You can sit at the bar, and unless you personally flag them and order, you will continue to just sit there. We found the attitude at the bar to be the rudest.
When we checked in, they told us to go to bar for a welcome drink. We were tired and did not want them right away, and went 2 days after. They did give us the drinks, but we could tell they were not happy about it.
Location is very secluded, which is great because the beach area is not crowded with people. However, you can't go anywhere without either a brisk walk or taking the rip off US$10 five minute ride down the hill.
We did walk to Umbrellas one day and it was about a 15 minute walk. The steep driveway was a deterrent for most, but once past that, it is completely doable.
We're not sure if it was just this hotel but the service was not up to standards. Sometimes, certain front desk staff will be very helpful and nice, but sometimes they just give us a look like we're bothering them when we have a question. Most staff were not friendly. No "hi", "morning" or even an acknowledgment.
We definitely will not stay here again due to service and location.
