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farihah_khan
Grenada

Day pass disaster

1.0 of 5 bubblesReviewed 26 May 2019
If I could give 0 stars I would. The only saving grace was the bartender by the pool. We arranged with the staff here to have a table prepared as a surprise for a friend's going away lime and we got there with no prepared table, had to gather and do it ourselves quickly before our guest of honour, was told after that breakfast was ending within a half hour which we contested as we couldn't settle into our paid day passes, even though we arrived early. They gave in and allowed us to order breakfast but told us they had 4 orders of eggs in the hotel left...
Continuing into the day we were told multiple times about what we could not have despite our prior instructions of unlimited non alcoholic and 4 alcoholic drinks. We were told about being provided towels during our stay, which we were informed that there was 1 towel left... and we didn't walk with towels because we were told we would have... we got to lunch and were told now there is a limited menu which was further limited by them not having any more coleslaw. Throughout the day they lacked ice cream and fruits for their cocktails which left us with bare basic drink options...
The service besides the bartender and maintenance man was very poor. Both meals, even though the hotel was fairly empty, took over an hour to get to us. The food at breakfast was fine, at lunch was not tasty at all, minus mashed potatoes.
I strongly advise against doing a day pass here you will be seriously disappointed. Awful experience.
Date of stay: May 2019
Trip type: Travelled with friends
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Reviewed 4 April 2019 via mobile

Booked a four night stay due to reasonable cost. As I read up on all reviews of this place, many commented that the location is not convenient and walk up the driveway was very steep. Little did I realize that this place is nowhere near anything. Unless you want to eat at the hotel, you will need to #1) walk , or #2) take a us$10 one way 5 minute taxi ride to Spiceland Mall, which has a grocery store, several fast food choices, like KFC. Across the mall are other resorts and restaurants.
Taxi from airport to hotel is US$16 one way.

The room we specifically booked was a "superior double room with ocean view". Although we can clearly see the hotel was not fully booked, or even half booked, we were given Room #2 on the ground floor. As evidenced by the fourth photo, our ocean view is completely blocked by the bar area, with a tiny slice of water view. This was so very different than what is pictured in their website. How can anyone consider this an "ocean view"? That was our first clue that this place is not what many claim to be.
Ceiling fan does not work.
TV remote is a different brand than the TV itself and does not work. Not much to watch on TV anyway but we had to physically push the on/off button for tv to work.
On Thursday nights are karaoke night, so very loud singing will go on and on past 10 pm. I called front desk after 10pm to inquire when it would stop, and she asked me "is it a problem?". It was our first night there and after a long flight, we were exhausted and were trying to sleep. It finally stopped at 10:15 pm.
AC in room works very well, BUT it blows directly on the tops of the beds, so it was very cold. Turning it down does not seem to help, and of course the fan does not work!
Toiletries were never replenished the entire time we were there.
Coffee, cream or, sugar etc were replenished once and I had to go to front desk to personally several times to ask for it, and they either never could find it, or were visibly not happy I was asking.
Outdoor pool area is ok, but chairs are all missing cushions (some ripped ones were just laying on dirt/ground, and looked like they had been on ground for a long time), and lots of assorted chairs and tables.
Service at bar area is dismissive. You can sit at the bar, and unless you personally flag them and order, you will continue to just sit there. We found the attitude at the bar to be the rudest.
When we checked in, they told us to go to bar for a welcome drink. We were tired and did not want them right away, and went 2 days after. They did give us the drinks, but we could tell they were not happy about it.
Location is very secluded, which is great because the beach area is not crowded with people. However, you can't go anywhere without either a brisk walk or taking the rip off US$10 five minute ride down the hill.
We did walk to Umbrellas one day and it was about a 15 minute walk. The steep driveway was a deterrent for most, but once past that, it is completely doable.
We're not sure if it was just this hotel but the service was not up to standards. Sometimes, certain front desk staff will be very helpful and nice, but sometimes they just give us a look like we're bothering them when we have a question. Most staff were not friendly. No "hi", "morning" or even an acknowledgment.
We definitely will not stay here again due to service and location.

Date of stay: March 2019
Trip type: Travelled with family
5  Thank Faithng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2019 via mobile

Fantastic location right on Mourne Rouge Beach. Rooms fine and quite good size with sea view balcony. Nice ladies on reception. What’s lacking is effort and imagination - with it’s location and fabric it should be much better.
The swimming pool and bar should be really great but is mostly deserted both day and night. If they had a bit of Caribbean background music, comfortable loungers around the pool but mostly someone with a bit of personality behind the bar it could really do well. The last day we were there a couple of local dogs were running around the pool with staff nowhere to be seen !!! Most guests tend to use the little beach bar at the end of the beach at lunchtime and get a cab somewhere in the evening.
Real shame because it has everything there to be something special if someone put in a bit of effort.

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank rabbitkey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2019 via mobile

This hotel is right on beach and there are plenty of loungers, towels and shade (if desired!) available. There is a bar near the beach and pool and the swim up bar is a nice touch. There are several other great beach bars in the immediate area, all of them worth visiting. Plus you can borrow snorkelling equipment from the hotel to check out the quiet swimming area.

The location is walkable to Grand Anse for other activities, bars, restaurants and shopping. Or taxi is 25ECD.

The food and cocktails are both good here, but we found the service shocking. The wait times for drinks, food and even bills to pay (or charge to the room) were disproportionate to the busyness of the place. More than one time, we ordered a drink and the bartender just started to do something else or wandered off! This seemed to be a common issue amongst other guests as well.

The room could do with updating, but it was adequate and the a/c was excellent. We enjoyed having our own patio near the pool and neck.

Date of stay: February 2019
Trip type: Travelled as a couple
4  Thank 211kathyv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2019 via mobile

The hotel is on a beautiful small beach. The water is calm and clear. The beach is clean with white sand. Plenty of beach lounges available and tree’s for shade. The pool is nice with lounges. Our room was on the ground level and was dated. Two 110 outlets available, small fridge and hot kettle. The shower was always hot and the bathroom a good size. Tv has a few channels, not great. Tile floors, your own little patio to sit outside. Air conditioning is updated and works great. Beds were ok. The cleaning staff was amazing, efficient, nice. The property is very cute, its location is a little difficult to walk to and from because of the very steep driveway. You can do it, but it is not easy. About a 15-20 minute brisk walk to Grand Anse. Cabs are about 25EC. Do yourself a favor and go investigate other dining options. Savvy’s, Umbrellas, Carib Sushi, Pizza Hut, The Grill Master. Although the food was not bad at the Hotel restaurant, the service was. The Hotel Bar out by the pool was really nice. Unfortunately, it was not staffed well, again customer service. You will wait at least 15-20 minutes to order, then another wait for them to get something. I can tell you that when I finally got my drink by the bar, it was beautiful. They do provide beach towels, snorkeling equipment, board games, books. They will make arrangements for tours, snorkeling trips, taxi’s.
This really is a beautiful location, most beautiful beach I’ve visited. The taxi from the airport is 40EC. Bring your sunblock, the sun is hot, even under the tree. lounges available and tree’s for shade. The pool is nice with lounges. Our room was on the ground level and was dated. Two 110 outlets available, small fridge and hot kettle. The shower was always hot and the bathroom a good size. Tv has a few channels, not great. Tile floors, your own little patio to sit outside. Air conditioning is updated and works great. Beds were ok. The cleaning staff was amazing, efficient, nice. The property is very cute, its location is a little difficult to walk to and from because of the very steep driveway. You can do it, but it is not easy. About a 15-20 minute brisk walk to Grand Anse. Cabs are about 25EC. Do yourself a favor and go investigate other dining options. Savvy’s, Umbrellas, Carib Sushi, Pizza Hut, The Grill Master. Although the food was not bad at the Hotel restaurant, the service was. The Hotel Bar out by the pool was really nice. Unfortunately, it was not staffed well, again customer service. You will wait at least 15-20 minutes to order, then another wait for them to get something. I can tell you that when I finally got my drink by the bar, it was beautiful. They do provide beach towels, snorkeling equipment, board games, books. They will make arrangements for tours, snorkeling trips, taxi’s.
This really is a beautiful location, most beautiful beach I’ve visited. The taxi from the airport is 40EC. Bring your sunblock, the sun is hot, even under the tree.

Date of stay: February 2019
Trip type: Travelled as a couple
5  Thank Anniegirl67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 February 2019

We had a superb, large, comfortable and well-equipped room on the second floor. The hotel is right on a lovely beach which was usually very quiet. Excellent balcony with wonderful views.

The staff were very helpful, particularly when we needed to change our dates.

This hotel would get five stars but for a few niggles:
1. Help in struggling with suitcases up four flights of stairs would have been welcome.
2. When a cruise ship is in town, passengers are ferried onto the beach, which then becomes too busy (although not immediately in front of the hotel).
3. We were a bit alarmed to read of some of the activities in the beach bar, particularly a karaoke evening (which fortunately we managed to miss).
4. The restaurant is a bit of a disaster - very disappointing breakfasts.

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank Michael L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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