Arrived here yesterday. Beautiful location and the rooms are ok. However the hotel is the most disorganised we’ve ever stayed in. We are on an All Inclusive package with British Airways Holidays, but no one seems to know what our package includes. Apparently it does not include bottled water or half the things on the menu. The hotel staff have told us we can eat in the restaurant next door, but when we went in they said we couldn’t. Dinner last night was delayed by 40 minutes and then we had slow service. Breakfast took 55 minutes to be served after ordering and lunch 45 minutes. When it arrives the food is good but not hot. I accept and expect Caribbean style relaxed service, but the service in this hotel is unacceptably slow. Hopefully things will get better during the rest of our stay. It’s our first and possibly last trip to Grenada if things don’t improve. A shame because the island is beautiful.