This hotel is misrepresented with a 5-star rating! I stayed at the hotel for 5 nights and, having travelled extensively, feel compelled to share just some of my negative experiences.

The bathroom was putrid, with a dirty sink, and the shower area had black mould and condensation formed on the shower ceiling dripping down onto me each time I took a shower.

Children run unsupervised along the accommodation corridors at all hours of the day and night with continuous slamming of doors. The door lock on my room was falling off its hinges. The floors of the hotel are so slippery with children running through areas with wet feet leaving puddles, I saw numerous people slip over.

As a solo traveller every time I went to a restaurant and asked for a table for 1 or tried to book a table for 1 (you have to prebook ALL your dinner restaurant sittings the day before) the staff rolled their eyes at me! It can take-up to 30 minutes to receive service at the upstairs bar, staff were more interested in chatting than serving, 9 times out of 10 I had to go up to the bar and ask to be served.

There were horse droppings on the beach the day I arrived and glass scattered on the shoreline. Delivery trucks arrive at 3 am and you are woken up by the sound of their reversing alarm.

The only child-free restaurant was closed due to the high seas, completely understandable. I tried to watch some of the Olympics (seeking at least 1 spot without unsupervised children) on the large screen in the bar area, only to be interrupted by staff members yelling and screaming at the back of the room which made it impossible to hear the commentary, etc.

On numerous occasions the food served was still frozen (bread rolls in the Italian Restaurant), pastries at the breakfast bar.

But the most disappointing thing of all was that whilst I raised some of the issues (mainly the room issues) with the front desk, my concerns were not addressed and I was continuously approached by staff members to "give tips in cash".

I am sorry but this experience was so bad and I feel the management of the hotel needs to be held accountable for why these issues are 1. not addressed 2. allowed to happen & 3. why safety is not your No.1 priority for your guests. I felt unsafe during my stay and in fact, one night when a guest left their TV on so loud until 3am that guests were banging on their door to turn it down........ do not even believe security were present to address the situation.

We were worried when we read some reviews before leaving. But decided we would make the best of it..... we were wrong. Believe the 1 star reviews!!

First room (108) the water was leaking through the floorboards in multiple spots. It had clearly been patched up yet the staff claimed they didn't know anything about it. The room stank wet and mouldy also. We got moved to a Pool View room (127) it had no tv but didn't bother us and we were happy to stay in this room, they gave us a free upgrade. The safe didn't work in either of the rooms so they replaced them both times. We noticed they put people back in room 108 the next day so clearly didn't fix the leak! They did provide a fruit platter and letter of apology.
Within days the ceiling in the shower of new room started leaking as if the tap was on constantly. Every time someone had a shower it leaked all over the bathroom floor and it was not always a warm shower.
The staff were very friendly and honestly without them it would have been even worse. The location is also beautiful with good snorkelling. There are not enough kayaks or paddle boards and not enough paddles either.
The lounges around the pool were taken by 6am. The activities were all broken (pool table/darts/air hockey). Gym was great with lots of equipment and air conditioned.
The kids club and activities around the pool kept the kids entertained and they had a great time.
Buffet was overpriced and terrible, Wicked Walu was delicious, Teppanayki was delicious but the al la carte at Japanese was straight out of the freezer. Book your restaurants when you arrive as they book out quickly and they don't offer many sittings despite being lots of empty tables every night.
Drinks are over-priced so take your own beers and spirits.
Despite this the staff and location meant we had a nice family holiday and especially the kids loved it; and we were happy to overlook the other issues.
However, once we got home we realised they double charged our room almost $4000FJD. We contacted immediately and did not get a reply for a few days. They then blamed us for the mistake and said they would issue a refund. 7 days later it is still there and I contacted yesterday to ask for receipt. They sent a blurry unreadable receipt and said it was done on 31 July. A week after saying it was done. This is totally unacceptable and we are still waiting for OUR money to be returned. What was also strange at checkout they did not ask for pin code on card when doing the transaction and only provided the 2nd receipt. So we didn't know until we got home. The response from the Hotel has also been a disgrace. We won't be back.

A lot of things went wrong... Main ones were that our first room didn't have enough beds (space for 3 for a party of 4??), and absolutely stank of mould (like it hit you in the face when the door opened...). Hotel was fully booked, so they could only move us the following day. No refund or credit for the difference between what we booked versus what we got that night was offered. Children were supposed to eat for free - but this deal (advertised on the hotel website) was not honoured. BUYER BEWARE!! I have lodged a complaint with the hotel (twice) but am now airing dirty laundry publicly because it's been 2-weeks with no response... Overall - not 5-stars and not as advertised. Recommend looking elsewhere for a trouble-free relaxing break.