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awjwtravellers
Australia

Nice place but Food needs improvement

Review of Warwick Fiji
4.0 of 5 bubblesReviewed 13 Apr 2024via mobile
We were last here 10 years ago. The resort seems a little run down since then.

We upgraded to the captain cook suite which was spacious, and clean. Staff in the kids club were fantastic, so to were the staff at front desk, activities, chefs and engineers. We did find some of the staff in the buffet restaurant to be slow (but then again they are on Fiji time).

The pool was spacious and fun playing pool volleyball against all the other guests. The hotel spa massage was also fantastic.

We only enjoyed the Japanese restaurant (the service and food quality was fantastic). You must try the tuna sashimi and tepenyaki steak. All other food restaurants were below average. We didn’t enjoy our meals nor did the kids. Unfortunately this did not make our holiday fulfilling. We left a night early to spend it in Nadi at an upmarket hotel with great food reviews.

Overall it was a nice stay but could do with an improvement on the overall food and food service.
Date of stay: April 2024
Trip type: Travelled with family
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Mereisi Makutu, Owner at Warwick Fiji, responded to this review
Responded 1 week ago
Dear valued guest,

Thank you for your wonderful review of your recent stay at Warwick Fiji Resorts. We are delighted to hear that you loved every aspect of your stay, from the warm and positive welcome during your stay.

We truly appreciate your recognition of our dedicated team members including the area you have enjoyed the most during your stay.
We will take your feedback as mentioned above and we will try to improve better in the future.

We are looking forward to welcoming you again.

Best Regards,
Warwick Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 April 2024

Pathetic service.
Advance payment was done however reservation agent didn't do our room booking. After traveling for 3 hours we had to wait again to get into our rooms.
What's the purpose of asking for advance payment when a simple task was not carried out??
Reservations team seriously need more training!!!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Journey42753747026
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mereisi Makutu, Owner at Warwick Fiji, responded to this reviewResponded 9 April 2024

Bula Vinaka & Warm Greetings from Warwick Fiji Resort,

Thank you for taking the time to share your experience with us. However, we are truly sorry to hear that the level of service you experienced did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We are committed to providing good service to all our guests, and we are disappointed to learn that we fell short in your case.

We take your feedback seriously and have shared it with our team to ensure that we improve the areas that require attention. Please know that our goal is always to provide a memorable and enjoyable stay for our guests, and we hope to have the opportunity to welcome you back in the future to demonstrate our commitment to your satisfaction.

Thank you again for your feedback, and we wish you all the best in your future travels.

Best Regards,
Warwick Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024 via mobile

This is one of the most relaxing places I have been. The resort has its small flaws that are completely overshadowed by the amazing staff that will go out of their way to accommodate your wishes. The beeches are perfect and the corals are beautiful. Family fun.

Room tip: If something isn’t right. Let the staff know. It will be fixed and you experience will only get better.
Date of stay: April 2024
Trip type: Travelled with family
Thank Aaron V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mereisi Makutu, Owner at Warwick Fiji, responded to this reviewResponded 9 April 2024

Bula Vinaka & a warm greeting from Warwick Fiji Resort,

Thank you so much for taking the time to share your positive experience on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us.
Our team takes great pride in delivering exceptional service and creating unforgettable experiences for our guests, and we are so pleased to hear that our Fijian staff made your stay even more enjoyable with their friendly and accommodating service.

We are grateful for your recommendation and hope to have the pleasure of welcoming you back to our resort in the near future.

Best Regards
Warwick Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

Staff were amazingly friendly & willing to help, can take a little getting use to "Fiji time". Facilities & activities were great. Constantly greeted with a joyful smile & a happy "bula". Vinaka ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trev T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mereisi Makutu, Owner at Warwick Fiji, responded to this reviewResponded 9 April 2024

Bula Vinaka and Warm Greetings from Warwick Fiji!

Thank you for your wonderful feedback following your recent holiday with us.

Your kind compliments and acknowledgement towards our team of staff is sincerely appreciated.

We hope to see you all again.

Best Regards,
Warwick Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

Had a wonderful time . Staff amazing all the time.
Food and drink was amazing. Beach resort and rooms were very clean tidy and very comfortable.
Don't recommend booking fishing tour at Rosie's FFF was no good. Stay with in the resort and enjoy your time.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Climber57015312556
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mereisi Makutu, Owner at Warwick Fiji, responded to this reviewResponded 9 April 2024

Bula Vinaka and a Warm Greetings from Warwick Fiji Resort,

Thank you for sharing your amazing experience at our resort! We are thrilled to hear that you had an amazing time, enjoyed the stunning beauty of our resort, the food & drinks. The comfy of your room & the cleanliness of the resorts.

We appreciate for sharing your feedback through TripAdvisor and we are looking forward to welcoming you again.

Best Regards
Warwick Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

Beautiful resort, but staff and service was very unpleasant.

I booked 4 rooms and only 2 were ready when I arrived, I was told the other 2 rooms would be ready in 30 minutes and someone will come give us the keys. 2 hours passed and I went to check the reception and was given 1 room and was told they were still working on getting my 4th room ready. I hour later went to go check again and it was still not ready and was asked if I wanted to upgrade for a fee! I finally got my last room around 6 pm as I kept seeing other white guests getting their rooms promptly. AC in rooms not even working properly.

My whole family felt discriminated by the service that was provided. While at the pool no one would take food orders for us, we had to go inside the restaurant to order food. When food was ready I saw staff bringing food for other white guests but we had to go get our own food. When I asked the restaurant manager Peni about this all he did was apologize and said that we will have meeting with the staff. Nothing happened. The next morning at breakfast I asked for a high chair for my baby daughter 10 minutes later a white couple came and requested a high chair as well, you probably guessed it yes they got a high chair for their child promptly. Sad part they didn't even bother to give us a high chair, I sat my child on my lap to feed her.

I will not recommend this place to anyone who is of color because the service you will get is awful.

Date of stay: March 2024
Trip type: Travelled with family
Thank Alok S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mereisi Makutu, Owner at Warwick Fiji, responded to this reviewResponded 9 April 2024

Bula Vinaka and Greetings from Warwick,

Thank you for taking the time to send us your review following your recent stay in our resort.

Your comments and concerns raised in regard to our services have been urgently noted and thoroughly discussed with the relevant teams, for our improvement. We regret that your vacation was marred by our shortcomings, and we sincerely apologize. Your feedback is important to us, and it is appreciated as we are constantly working at making improvements.

In regard to your comments on discriminating, I would like to be assured that we don't discriminate anyone we do best in our service however it is sad that you felt this way and I do apologize again.

We thank you for choosing to stay with Warwick Fiji Resort.

Vinaka & Island Regards,
Warwick Family.

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