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All reviews the river buffet dinner a sea view room spiral ramp pleasant hotel art on the walls hot stone hotel restaurant is seen better days coffee maker fantastic location buffet style swimming pool small hotel short walk first floor two nights
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Reviewed 9 October 2018

Vila Nova de Milfontes is incredibly beautiful little town with fantastic beaches and a good range of restaurants with a relaxed friendly atmosphere. This hotel has a good position in the town and fortunately we had booked a room with balcony and sea/river view. It was clean and comfortable though smaller than expected. The service is amateurish. When we arrived the key to our room had been lost and they had to wait until the cleaners had finished doing all the rooms so they could take their spare key to be cut! In the meantime there were no pool towels. This all took about 3 hrs. They did give us a free lunch voucher for the next day in compensation, which we appreciated. Housekeeping was adequate but didn’t clean the balcony or take away used glasses or cups. Restaurant service was chaotic. The pool itself was clean but the surrounding furniture was shabby, much of it broken and dirty. A great shame for what could be a top class hotel in a world class setting.

Room tip: A superior twin room is the only one with a proper sea and river view
Date of stay: October 2018
Trip type: Travelled as a couple
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2018

Arrived here from Lisbon at 3pm and went to check in - as per the instructions on the confirmation email, We were staying at the Moinho da Asneira (owned by the same group), which was 5km away. Reception was closed and was told to go to the restaurant for help. They had no idea, so we sat around for 1/2 hour waiting for someone to appear. We were then told we had come to the wrong place, and needed to go to the office in town to sort out our booking.
Finally after an hour we arrived at the Moinho da Asneira and found our room had not been serviced from the previous guests, with dirty towels and bed linen. We then tried to call the company - was on hold for 20 minutes. We were then advised to make our way back to HS Milfontes Beach were we would be provided accomodation for the night. We finally finished the checkin procedure at 5.15pm.

Room tip: Don't stay here
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank jforadvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

I visited HS off season for dinner and hoped for a laid back dinner on the terrace in line with the marketed image of the hotel. The food was overcoked, spinach like hay, oily creamy pasta, dry chicken - all hardly eatable. Moreover a crowd of rowdies partly fully tatooed booked the place with huge squads covering major part of the outdoor parking. They created ugly noise which did not allow us to have any cinversation. All gave up to chat. They made huuge noise and management after various complaints of guests did NOTHING. We could only talk to the waiters who were helpless and hardly cared for their guests in the terrace. We constantly had to shout for them Total bill was 180 euro. AN AWFUL UNPLEASANT EXPERIENCE which I ve not had for years.

Date of stay: September 2018
Trip type: Travelled with friends
Thank Andreas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2018

We received a warm welcome from receptionist Ana, who was extremely helpful. Our room had a lovely view over the bay, towards the ocean. It was slightly spoiled by having the roof of the restaurant almost at eye level though, against the top of our balcony. We were only on the first floor, so higher rooms would probably be the best bet. The room was slightly small, and was clean,and had a coffee maker, but no water. The air conditioning was not very effective either. It felt almost as though the tiled floor had underfloor heating as it was so warm, and we wondered if our room was above the kitchens. There were plenty of toiletries in the bathroom, but there was a bit of an unpleasant smell from the drains in the bathroom, but when you put the plugs in the plug holes it helped a bit. We did get complimentary spa facilities at their nearby sister hotel. The pool area was clean but the sun beds etc had all seen better days, and could do with being renewed. We didn’t like the sharp stones around the sun beds either. The breakfast was extremely good, with lots of choice and was delicious. The hotel doesn’t have a lift, but does have a good alternative to the stairs, of a sloping walkway, which was easy to negotiate.Overall, it’s in a great location, but is definitely only 3 star, and felt in need of modernisation, although the facilities are good.

Room tip: 2nd floor rooms would be best, but bear in mind this place doesn’t have a lift.
Date of stay: September 2018
Trip type: Travelled as a couple
Thank Annette224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2018

Good quality small hotel with excellent facilities. Rooms not luxurious, but nice. Friendly staff. Pool is lovely and really good gym.Meals are buffet style and good. Stayed here with hubby and 2 teenaged kids, had a great holiday with Activities Abroard.

Room tip: best rooms overlook the river, rather than the pool
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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