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CheesyChips084
Nottingham, United Kingdom

Perfect, relaxing holiday

5.0 of 5 bubblesReviewed 20 Sept 2024
This is the most relaxed I have ever been in my life. I love this place.
Reception is lovely - only took a few minutes to check in and although we were 4 hours early, our room was ready, which was most appreciated. They have some information on various tours and boat trips, they can book them for you for a discount and even a cabinet full of books should you want to borrow a read (and in various languages).
Studio apartment was huge and fully equipped - even a washing machine, dishwasher and nespresso machine! We weren't on holiday with the intention of staying in and cooking, but you have everything you could possibly need. Including an ironing board and iron, huge fridge/freezer. There arae 2 dishwasher tabs, 2 washing machine tabs, bin liner, cloth, 2 tea towels. Balcony overlooking the pool with a clothes airer, table & chairs. Safe in the room also. Bathroom is quite large, bath, overhead shower, toilet, bidet and two sinks with 2 bath towels and 2 hand towels. All immaculately clean. Room had a sofa and 2 chairs, TV, aircon and 2 huge single beds pushed together to make one massive bed. Upon arrival there was a bowl of beautiful algarve oranges, milk in the fridge, a bottle of water, nespesso pods and some different flavoured tea bags.
We went in September (9th to 19th) which is considered end of season - although it was about 30 degrees most of the time. There were plenty of people there, German, French, Irish, English - but there are LOADS of sunbeds. We were rolling out at about 11am and there were 90% sunbeds available. You CANNOT reserve a sunbed with your towel, and you don't need to!
Adult only pool with sunbeds, family pool with sunbeds and next to that a baby pool with sunbeds. The outdoor pools are not heated, but the chill water was most welcome when it was 32 degrees most days! There is an indoor pool, jacuzzi, sauna, steam room and gym also - you can get treatments also. We saw a "Pool Supervisor" a few times - he wasn't shouting at any kids that we saw as mentioned in other reviews - on a couple of days I wished he would though. A family with 3 very boistorous kids were running along the lines of empty sunbeds chasing each other shouting "eff you" (the full version) at each other with their parents doing absolutely nothing about it. Fortunately, the feck family weren't there very long and certainly wouldn't stop me from recommending this place, there is always one! Other young families were playing lovely in the pools, no trouble.
The gardens and surrounding paths etc are beautifully kept. There were 2 chaps working on the gardens every day.
The breakfast restaurant was the highlight for my hubby. He NEVER gets up for breakfast when we are on holiday, I dont usually bother booking it, but it was part of the package this time and we went every day. Staff are lovely, attentive, and the food/drinks are very quickly re-stocked if they run low. There was everything for every taste - 3 different pastries, sliced meats and cheese, breads, fresh fruit, yogurts in different flavours or just natural, cornflakes or chocoflakes, toaster, jams, marmalades, nutella, pancakes - then there are the hot foods: scrambled eggs (you can ask the cook for fried eggs, they are perfect!), bacon, beans, mushrooms, and then there are some peppers and other hot veg (I guess that is a country specific favourite). Coffee machine with fresh beans made beautoful smooth coffee, there was a kettle and various tea bags. Honestly, something there for everyone. I think if you don't have it included in your package, it is 15euro per person. All buffet style - eat as much as you like as long as it is consumed onsite and not taken away to your room. We would like to say a massive obrigado to the breakfast staff - they were all lovely.
The complex is in a perfect position - 2 supermarkets within a 5 minute walk, restaurants and bars, beach about 10 mins maximum.
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 6 September 2024

Set on a short walk to the front bars restaurants - a great location
Pool area great - waited 3 hours to check in as no other rooms available- due to air con fault - put up with room told no other rooms available. All in all - old school hotel excellent size rooms , great pool area & location bang on!!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Luke H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2024

Totally agree with other reviews,it was ridiculous the way children and families where treated this year! After many many holidays spent in estrela this one felt so stressful,I really don't understand what estrela is trying to achieve! It's a holiday resort!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jaynemV9391PE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2024 via mobile

All the staff at Estrela da Luz (housekeepers, cleaners, gardeners, maintenance, waiters, pool staff), but especially Reception and Management, were very professional, friendly, and willing to help as much as possible. Despite the challenges of a particularly busy summer season! 👍😎

Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Karen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2024

The GM is so rude!! We used to love this resort but now there are residents who dont like children and exceptionally horrid and arrogant staff who came across very rude. When we raised a concern we were spoken to inconsiderately and aggressively by the Bruno the GM who was more focused on defending his team than correcting any issues. We found a number of problems and I would advise going elsewhere. One star too much for this resort!

Date of stay: June 2024
Trip type: Travelled with family
1  Thank TravellerDanny1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDBRESORTS CDBRESORTS, Diretor-Geral at Estrela da Luz Resort, responded to this reviewResponded 20 September 2024

Dear Daniel,

It is regretful that your comments do not correspond with the actual events that occurred.

Instead of having a rational conversation with us, you thought it was reasonable to speak to myself, and our staff, without a modicum of respect or good manners.

The focus of the Estrela da Luz team is in providing the best possible experience to whomever is visiting the resort, residents, guests, owners, family members of owners etc.

Your post is neither constructive nor particularly truthful, especially when you consider that you were staying in a family members property at the time of your stay.

Despite this we strongly believe that Estrela has much to offer, and our ratings speak for themselves.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2024

Location is great, complex a bit outdated and poor. our apartment was full of ants, we complained twice but they did nothing about it. cleaning was also very bad. for the rest fine complex.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mohammed E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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