We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jayneeee M

They don't make children feel welcome

2.0 of 5 bubblesReviewed 4 Sept 2024
Totally agree with other reviews,it was ridiculous the way children and families where treated this year! After many many holidays spent in estrela this one felt so stressful,I really don't understand what estrela is trying to achieve! It's a holiday resort!
Date of stay: July 2024
Trip type: Travelled with family
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$253
  • Algotels
    $271
  • StayForLong
    $257
  • Destinia.com
    $256
0.9 km from Estrela da Luz Resort
Free Wifi
Free parking
$150
Fully refundable
No prepayment needed
  • Expedia.com
    $206
  • Hotels.com
    $184
  • Trip.com
    $214
0.4 km from Estrela da Luz Resort
Free Wifi
Free parking
The Pool at the Hotel Luz Bay
$103
Fully refundable
No prepayment needed
Go to your Happy Price
  • Booking.com
    $103
  • StayForLong
    $100
  • Expedia.com
    $122
0.8 km from Estrela da Luz Resort
Free parking
Pool
$128
Fully refundable
  • Expedia.com
    $129
  • Vio.com
    $113
  • Trip.com
    $120
2.4 km from Estrela da Luz Resort
Free parking
Pool
$108
  • Priceline
    $112
  • ZenHotels.com
    $94
  • Trip.com
    $96
1.9 km from Estrela da Luz Resort
Free Wifi
Free parking
$59
Fully refundable
No prepayment needed
  • Priceline
    $59
  • Expedia.com
    $88
  • Agoda.com
    $59
3.4 km from Estrela da Luz Resort
Free parking
Pool
  • Booking.com
  • Priceline
  • eDreams
0.5 km from Estrela da Luz Resort
Free Wifi
Free parking
  • Expedia.com
  • Booking.com
  • Hotels.com
0.9 km from Estrela da Luz Resort
Free Wifi
Free parking
  • Expedia.com
  • Hotels.com
  • Booking.com
1.8 km from Estrela da Luz Resort
Free Wifi
Free parking
  • Booking.com
  • Priceline
  • Trip.com
1.2 km from Estrela da Luz Resort
Free Wifi
Free parking
View more hotels in Luz
Reviews (882)
Filter reviews
882 results
Traveller rating
636
176
37
17
16
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
636
176
37
17
16
Show reviews that mention
All reviews indoor pool complex apartment balcony milk
Selected filters
Filter
Updating list...
7 - 12 of 882 reviews
Reviewed 2 September 2024 via mobile

All the staff at Estrela da Luz (housekeepers, cleaners, gardeners, maintenance, waiters, pool staff), but especially Reception and Management, were very professional, friendly, and willing to help as much as possible. Despite the challenges of a particularly busy summer season! 👍😎

Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Karen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2024

The GM is so rude!! We used to love this resort but now there are residents who dont like children and exceptionally horrid and arrogant staff who came across very rude. When we raised a concern we were spoken to inconsiderately and aggressively by the Bruno the GM who was more focused on defending his team than correcting any issues. We found a number of problems and I would advise going elsewhere. One star too much for this resort!

Date of stay: June 2024
Trip type: Travelled with family
1  Thank TravellerDanny1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDBRESORTS CDBRESORTS, Diretor-Geral at Estrela da Luz Resort, responded to this reviewResponded 20 September 2024

Dear Daniel,

It is regretful that your comments do not correspond with the actual events that occurred.

Instead of having a rational conversation with us, you thought it was reasonable to speak to myself, and our staff, without a modicum of respect or good manners.

The focus of the Estrela da Luz team is in providing the best possible experience to whomever is visiting the resort, residents, guests, owners, family members of owners etc.

Your post is neither constructive nor particularly truthful, especially when you consider that you were staying in a family members property at the time of your stay.

Despite this we strongly believe that Estrela has much to offer, and our ratings speak for themselves.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2024

Location is great, complex a bit outdated and poor. our apartment was full of ants, we complained twice but they did nothing about it. cleaning was also very bad. for the rest fine complex.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mohammed E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2024 via mobile

Location is great facilities are great the problem they have is the management and pool supervisor have no manners and seem to have no concept of how a holiday with your children should be.How can you stop kids wanting to jump in a pool I can understand diving but jumping no. One in particular seemed to single us out which ruined what should of been a great family holiday no splashing no smiling no laughing allowed at this place we was not alone in this a lot of families where not happy and the mood around the pool was not good.

Date of stay: August 2024
Trip type: Travelled with family
2  Thank Dreamer671493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2024

fabulous find! We stayed 8 nights in a duplex apartment and it was fabulous. Clean, spacious apartment, comfortable beds, nice fittings, well equiped kitchen, lovely pools and breakfast was plentiful and tasty. Lovely holiday and location was great - 5-10 minutes walk to the beach. Staff great and resort is spottlessy clean.

Room tip: get it booked
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vikki B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews