With some of the reviews on here we were apprehensive about our stay….
Let’s say I was pleasantly surprised and couldn’t fault the place.
The bed had bed toppers and was very comfortable, the air con worked perfectly, the fridge was full sized with enough space for ice in the freezer…. The balcony had table and chairs and had a perfect view of the pools. The bathroom was clean and the shower was excellent….
The pools were superb… one for small kids one for families and an adult pool too which had a depth of 2.8 m….. which is why the diving school ( which is on site) use. They come for approximately only 1 hr in the morning (11-12) and was interesting to watch.
The position of the hotel is excellent ….more or less a flat walk round to bars and restaurants and the beach.
In Luz there are 2 excellent supermarkets so you could stock up on beers drinks food and nibbles….. and keep them in the good sized fridge….
The staff were friendly and approachable… the cleaners were available every day…. And the towels were plenty.
I would recommend this place and look forward to returning again .
Thank you for a great stay x

Booked a standard room ,but was given superior room which is fine but when we arrived, the room smelled of dusky damp only to find out there's black mould on the wall and the aircon was full of it.
The room was dirty and outdated. Complained to reception they moved us to better room, which I'm thankful of. Staff were friendly but sorry to say definitely not a 4 star hotel. No bar ,no drinks facility, breakfast was basic, pool needs upgrade, the rooms need upgrade. Apart from being very close to beach that's only good thing about this place.

This is not a 4 star hotel. There is no staff around. My room has not been cleaned for more than 2 days, even after reminding the reception. For the reception you can only reach them personally as the phone in the room is not working. The hotel itself is old and very basic. There is nothing to do here other than sleeping. No bar or restaurant available. You can buy soda from the fridge at the reception.