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malcolm a

Outdated and mould

Review of Hotel Luz Bay
2.0 of 5 bubblesReviewed 21 Aug 2024
Booked a standard room ,but was given superior room which is fine but when we arrived, the room smelled of dusky damp only to find out there's black mould on the wall and the aircon was full of it.
The room was dirty and outdated. Complained to reception they moved us to better room, which I'm thankful of. Staff were friendly but sorry to say definitely not a 4 star hotel. No bar ,no drinks facility, breakfast was basic, pool needs upgrade, the rooms need upgrade. Apart from being very close to beach that's only good thing about this place.
Date of stay: July 2024
Trip type: Travelled with friends
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8 - 13 of 478 reviews
Reviewed 12 August 2024 via mobile

This is not a 4 star hotel. There is no staff around. My room has not been cleaned for more than 2 days, even after reminding the reception. For the reception you can only reach them personally as the phone in the room is not working. The hotel itself is old and very basic. There is nothing to do here other than sleeping. No bar or restaurant available. You can buy soda from the fridge at the reception.

Date of stay: August 2024
Trip type: Travelled with family
Thank Aarti S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2024

Arrived latish at night. Was shown where our room was, along a very dark path so trying to negotiate 2 suitcases was difficult. Room was spacious and clean but we had no chairs on our balcony and did not get these for over 24 hours albeit asking reception a few times. Breakfast, we thought, was good. Plenty choice and clean breakfast bar and lovely staff in there. No pool bar, no evening meals that were advertised had you wanted them. A stroll to the beachfront for food was sometimes inconvenient if you were having a chill day by the pool. Sunbeds tired and as stated previously scuba divers just decided to take over the pool when they felt like it. All in all we enjoyed our holiday at this hotel but would certainly not recommend or rush back

Room tip: Bring warm clothing for night, wind gets up at approx 2030 hrs and it is cold and that was mid July
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sheilapalmer539
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2024 via mobile

I have been for 4 nights so far. The hotel itself is in a great location and the air con s decent but hat is pretty much the end of the positives. The hotel is of and run down. The rooms are dusty and basic. I’m sure there are better beds in hostels. The breakfast choices for a 4 star are shameful. Pool area needs cleaned and beds are so uncomfortable. I’m sitting at the pool and 10 scuba divers have taken over the pool WTAF! There is NO pool bar and the reception staff are weird and don’t speak to you.

Room tip: Book elsewhere
Date of stay: July 2024
Trip type: Travelled with friends
Thank Denise C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024

We liked it a lot, at the moment you can see that they are renovating the hotel.
The hotel is very cosy and comfortable, the atmosphere is very peaceful, the breakfast is fantastic, it's perhaps one of the best hotels we've stayed in to relax from the outside world.
Don't expect a luxury hotel! It's a 4-star beach hotel.
We'll be back for sure!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Noah B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2023

Pool facilities very poor. We have an apartment in Luz and pay an annual fee of 500 Euro's to use the Hotels pool facilities.
Over the past two years the poor bar has not been open, however you can get drinks from reception and they do offer toast as a snack.
The umbrellas around the pool areas look very tired, some are even broken and the sunbeds are very dirty.
A lot of investment is needed to get anywhere near the Hotels star rating.

Room tip: If you expect a good pool facility you will be disappointed.
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JOHN A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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