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Thomas S
Perth, Canada

Remote Location

2.0 of 5 bubblesReviewed 8 Feb 2023
The location and the beach on Caribbean are excellent. But hotel leaves much to be desired. No hot water, no bottom sheets on bed, power off between 2 and 6, very noicy at night. The facility is somewhat run down, manager is a great guy but overall service with staff is poor.
Date of stay: January 2023
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Reviews (97)
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1 - 6 of 97 reviews
Reviewed 22 August 2020

I was last year, the place is beautiful and quiet, the servers were very attentive and friendly people, the activities offered were going to avocado bay, sapurro and a walk to heaven. In the hotel there is a swimming pool, there is a Jacuzzi, there is a sauna, there is a bar where you have an open bar, it is also a very clean place and the rooms were cleaned every day, the bad was the Wi-Fi connection only worked at the reception, what I liked most was the food. I would go back without a doubt the service was very good.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank bibianao809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2020

Capurgana is now a very noisy place, there is competition for those who have the highest volume even inside the hotel. The hotel lacks cleanliness and the service and attitude of the staff were very unpleasant. When I made the reservation I sent the food restrictions and they ignored it, for that reason for the Christmas night we ran out of dinner and the following days it was very difficult to have an adequate menu. It is recommended that the hotel inform the guest what the conditions of the lodging are because it is impossible to rest. It is very important to be able to make informed decisions and to know what to expect from such a place.

Room tip: A lot of noise is heard in all rooms, but the ones near the pool are the worset
Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank Carolina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTELNAUTILOSNUQUI, Director Comercial at Hotel EcoMar Capurgana, responded to this reviewResponded 30 January 2020

First of all, we want to thank you for the gesture of letting us know the case of poor service that your customers experienced at the Nautilos Capurgana Hotel, a few days ago, while we ask you to accept our sincere apologies.
As he told us, the hotel did not meet your expectations.

In the case of the poor service of the hotel staff, the necessary corrections will be taken, so that what has happened does not happen again

Our intention is to provide you with a quality site. From the nautilos hotel group, we wish to reiterate that our company's reasons for being have been, are and continue to be, our users. Therefore, we are attentive to receive requests from our customers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019

We were recommended Nautilos due to it's air conditioning facilities which is a luxury in steamy Capurgana and 'reliable' electricity generator which is necessary as the electricity frequently cuts out. Unfortunately, the power cut out for over 3 hours after check-in without any back up generator in place except for the giant speakers from the downstairs bar which still remained in full blast well into the night. Overpriced - stay in a simpler hostel nearby.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
2  Thank AnonymousAU1985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTELNAUTILOSNUQUI, Director Comercial at Hotel EcoMar Capurgana, responded to this reviewResponded 31 January 2020

Your opinion is very valuable to us, as we strive to improve each and every one of our users' stays.

We are very grateful for your comments about the aspects that need improvement in our hotel.

We deeply regret the incident with energy, our intention is to provide a quality site, but we are aware that we have

had failures, which we are analyzing to improve and provide a better service.
We ask you to accept our sincerest apologies.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

The rooms are cozy and clean, restaurant facilities and food are great. Personnel is very friendly, and their location in front of the beach is amazing. They help you with everything you need related your transportation as well.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Natalia V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2019 via mobile

We stayed 3 nights at Capurgana at Nautlios. The price for the rooms is way too high. Rooms are very basic. Besides the bed almost no furniture. Nog even a mirror in the bathroom (fe for shaving).
There was airco but no remote was provided.
The shower gives just a little bit of water - which is cold. Bed very bad and small.
Irefereing to European hotel levels it wasnt even 2 stars. We paid 240.000 cop per night - way too much for these kind of rooms.
You can choose for all-in, or for breakfast, etc. Breakfast they charge 30.000 cop pp - it was our most expensive and worst breakfast in Colombia.
The hotel compound looks nice. There is a pool.
The hotel is located at the beach - very nice.
There is a bar at the beach / swimmungpool, but if you are not an all inclusive guest, you have to run to the reception to pay each time you order a beer.
There was a problem with the visa paymebt - they calculatef double. This was corrected in a few way.
The reception (and staff) dont speak any English.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Micaëla B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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