We were recommended Nautilos due to it's air conditioning facilities which is a luxury in steamy Capurgana and 'reliable' electricity generator which is necessary as the electricity frequently cuts out. Unfortunately, the power cut out for over 3 hours after check-in without any back up generator in place except for the giant speakers from the downstairs bar which still remained in full blast well into the night. Overpriced - stay in a simpler hostel nearby.
Your opinion is very valuable to us, as we strive to improve each and every one of our users' stays.
We are very grateful for your comments about the aspects that need improvement in our hotel.
We deeply regret the incident with energy, our intention is to provide a quality site, but we are aware that we have
had failures, which we are analyzing to improve and provide a better service.
We ask you to accept our sincerest apologies.
The rooms are cozy and clean, restaurant facilities and food are great. Personnel is very friendly, and their location in front of the beach is amazing. They help you with everything you need related your transportation as well.
We stayed 3 nights at Capurgana at Nautlios. The price for the rooms is way too high. Rooms are very basic. Besides the bed almost no furniture. Nog even a mirror in the bathroom (fe for shaving).
There was airco but no remote was provided.
The shower gives just a little bit of water - which is cold. Bed very bad and small.
Irefereing to European hotel levels it wasnt even 2 stars. We paid 240.000 cop per night - way too much for these kind of rooms.
You can choose for all-in, or for breakfast, etc. Breakfast they charge 30.000 cop pp - it was our most expensive and worst breakfast in Colombia.
The hotel compound looks nice. There is a pool.
The hotel is located at the beach - very nice.
There is a bar at the beach / swimmungpool, but if you are not an all inclusive guest, you have to run to the reception to pay each time you order a beer.
There was a problem with the visa paymebt - they calculatef double. This was corrected in a few way.
The reception (and staff) dont speak any English.
Nautilos is a very friendly hotel in Capurganá, in the Chocó region, bordering Panamá. If you want to travel into deep Colombia you have to leave behind your expectations that you will have incredible internet connection and five-star services. Rural and isolated regions in Colombia, the most beautiful and scenic regions by all accounts, suffer from chronic infrastructure problems. So you should be warned.
That said, Nautilos does an amazing job to please the guest and the staff goes to great lengths to make sure your stay is as pleasant as possible. They are helpful and always pleasant. I stayed at the most basic package, so I can't really talk about the food or bar service, but the swimming pool, access to the beach, jacuzzi and steam room were all excellent. If you have travelled, as I have done, through the mountains and jungles of Colombia, with all the infrastructural problems of the country, and stayed at really basic and run down places, you will appreciate the luxury of this place (which in New York may be basic, but hey, this is Chocó, the poorest region in the country, although a true paradise on earth) and you will appreciate the effort the staff and management put to keep the only hotel with all-night-long electric service in Capurganá. It is not cheap for Colombian standards, but then again, you have to put everything in context...
Will I go back again? Sure. I loved Capurganá and its jungles, full of monkeys, toucans and sloths. The weather was fantastic and the beach is unbeatable. The staff are nothing short of adorable. I made great friends -be open to hang around with locals help a lot. If you want a five star hotel, stay in Medellín. If you want to venture into deep Colombia, be prepared to give up one or two luxuries.
Oh, and I do concur on one thing with other reviewers: Josefina's restaurant just beside Nautilos, is truly amazing, one of the best costena cuisine restaurants I've tried. Nothing fancy, but the flavour... simply divine!
I originally chose the Hotel Nautilos Capurgana because it was right on the beach, and from the photos it looked like it had a nice pool and had some decent rooms.
The second night there were flying cockroaches in my room. One of them jumped on my bed. I immediately went to the front desk, and they did change my room right away, but the fact that I even had to contend with that made me incredibly uncomfortable about sleeping there.
The other thing I noticed was that there was a constant smell of urine in the room, as well as stained bed sheets and pillows.
One day, I got a glass of wine from the bar, and there was a spider in it. The bartender removed the spider from my glass and gave it back to me. At that point, I had to tell him that I wanted a different glass of wine because I wouldn't drink the one that already had an insect in it.
This place was more expensive than some of the other hotels/hostels I had seen in town which I was happy to pay for, so long as I also got better quality than other places.
I read another review that said this hotel has potential, and it does, but as of the time I stayed, I wasn't satisfied at all, and I wouldn't be staying again.
In terms of positives, the staff was incredibly nice and helpful which I appreciated. They also emailed me as soon as I booked to make sure I had all the information I needed to get to Capurgana. In addition, they sent someone to pick me up and my luggage at the pier.
Bonjour, ¡Leila! Malheureusement pour la date de votre séjour nous avons eu plusieurs inconvénients dans la fourniture de nos services que nous regrettons profondément. La direction, l’Administration et les collaborateurs ont été recyclés et des mesures correctives supplémentaires ont été prises pour que ces situations ne se reproduisent plus, En raison d'une erreur humaine regrettable, cela met en péril notre promesse de valeur. "Dans le groupe hôtelier Nautilos, nous sommes fascinés par le fait que nos voyageurs profitent d'une expérience mémorable à travers chaque destination ou lieu visité. Nous savons que le voyage est vécu trois fois: quand nous le rêvons, quand nous le vivons et quand nous nous en souvenons, c’est pourquoi nous voulons faire partie de ces histoires et de ces moments vécus qui dureront pour toujours "et que nous regrettons profondément.
