The rooms are cozy and clean, restaurant facilities and food are great. Personnel is very friendly, and their location in front of the beach is amazing. They help you with everything you need related your transportation as well.
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AnonymousAU1985
London, United KingdomIt was ok - but overpriced
Review of Hotel EcoMar Capurgana
Reviewed 18 Dec 2019
We were recommended Nautilos due to it's air conditioning facilities which is a luxury in steamy Capurgana and 'reliable' electricity generator which is necessary as the electricity frequently cuts out. Unfortunately, the power cut out for over 3 hours after check-in without any back up generator in place except for the giant speakers from the downstairs bar which still remained in full blast well into the night. Overpriced - stay in a simpler hostel nearby.
Date of stay: December 2019Value
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTELNAUTILOSNUQUI, Director Comercial at Hotel EcoMar Capurgana, responded to this review
Responded 30 Jan 2020
Your opinion is very valuable to us, as we strive to improve each and every one of our users' stays.
We are very grateful for your comments about the aspects that need improvement in our hotel.
We deeply regret the incident with energy, our intention is to provide a quality site, but we are aware that we have
had failures, which we are analyzing to improve and provide a better service.
We ask you to accept our sincerest apologies.
We are very grateful for your comments about the aspects that need improvement in our hotel.
We deeply regret the incident with energy, our intention is to provide a quality site, but we are aware that we have
had failures, which we are analyzing to improve and provide a better service.
We ask you to accept our sincerest apologies.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (97)
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4 - 9 of 97 reviews
Natalia V
65
Date of stay: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Micaëla B
Hulst, The Netherlands
16148
via mobile 
We stayed 3 nights at Capurgana at Nautlios. The price for the rooms is way too high. Rooms are very basic. Besides the bed almost no furniture. Nog even a mirror in the bathroom (fe for shaving).
There was airco but no remote was provided.
The shower gives just a little bit of water - which is cold. Bed very bad and small.
Irefereing to European hotel levels it wasnt even 2 stars. We paid 240.000 cop per night - way too much for these kind of rooms.
You can choose for all-in, or for breakfast, etc. Breakfast they charge 30.000 cop pp - it was our most expensive and worst breakfast in Colombia.
The hotel compound looks nice. There is a pool.
The hotel is located at the beach - very nice.
There is a bar at the beach / swimmungpool, but if you are not an all inclusive guest, you have to run to the reception to pay each time you order a beer.
There was a problem with the visa paymebt - they calculatef double. This was corrected in a few way.
The reception (and staff) dont speak any English.
Date of stay: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose G
Dublin, Ireland
46108
Nautilos is a very friendly hotel in Capurganá, in the Chocó region, bordering Panamá. If you want to travel into deep Colombia you have to leave behind your expectations that you will have incredible internet connection and five-star services. Rural and isolated regions in Colombia, the most beautiful and scenic regions by all accounts, suffer from chronic infrastructure problems. So you should be warned.
That said, Nautilos does an amazing job to please the guest and the staff goes to great lengths to make sure your stay is as pleasant as possible. They are helpful and always pleasant. I stayed at the most basic package, so I can't really talk about the food or bar service, but the swimming pool, access to the beach, jacuzzi and steam room were all excellent. If you have travelled, as I have done, through the mountains and jungles of Colombia, with all the infrastructural problems of the country, and stayed at really basic and run down places, you will appreciate the luxury of this place (which in New York may be basic, but hey, this is Chocó, the poorest region in the country, although a true paradise on earth) and you will appreciate the effort the staff and management put to keep the only hotel with all-night-long electric service in Capurganá. It is not cheap for Colombian standards, but then again, you have to put everything in context...
Will I go back again? Sure. I loved Capurganá and its jungles, full of monkeys, toucans and sloths. The weather was fantastic and the beach is unbeatable. The staff are nothing short of adorable. I made great friends -be open to hang around with locals help a lot. If you want a five star hotel, stay in Medellín. If you want to venture into deep Colombia, be prepared to give up one or two luxuries.
Oh, and I do concur on one thing with other reviewers: Josefina's restaurant just beside Nautilos, is truly amazing, one of the best costena cuisine restaurants I've tried. Nothing fancy, but the flavour... simply divine!
Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leila L
Montreal, Canada
81
I originally chose the Hotel Nautilos Capurgana because it was right on the beach, and from the photos it looked like it had a nice pool and had some decent rooms.
The second night there were flying cockroaches in my room. One of them jumped on my bed. I immediately went to the front desk, and they did change my room right away, but the fact that I even had to contend with that made me incredibly uncomfortable about sleeping there.
The other thing I noticed was that there was a constant smell of urine in the room, as well as stained bed sheets and pillows.
One day, I got a glass of wine from the bar, and there was a spider in it. The bartender removed the spider from my glass and gave it back to me. At that point, I had to tell him that I wanted a different glass of wine because I wouldn't drink the one that already had an insect in it.
This place was more expensive than some of the other hotels/hostels I had seen in town which I was happy to pay for, so long as I also got better quality than other places.
I read another review that said this hotel has potential, and it does, but as of the time I stayed, I wasn't satisfied at all, and I wouldn't be staying again.
In terms of positives, the staff was incredibly nice and helpful which I appreciated. They also emailed me as soon as I booked to make sure I had all the information I needed to get to Capurgana. In addition, they sent someone to pick me up and my luggage at the pier.
Room tip: There's a disco right outside so unfortunately I don't believe there is a room that would necessarily be quieter.
Date of stay: March 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTELNAUTILOSNUQUI, Director Comercial at Hotel EcoMar Capurgana, responded to this reviewResponded 9 April 2019
Bonjour, ¡Leila! Malheureusement pour la date de votre séjour nous avons eu plusieurs inconvénients dans la fourniture de nos services que nous regrettons profondément. La direction, l’Administration et les collaborateurs ont été recyclés et des mesures correctives supplémentaires ont été prises pour que ces situations ne se reproduisent plus, En raison d'une erreur humaine regrettable, cela met en péril notre promesse de valeur. "Dans le groupe hôtelier Nautilos, nous sommes fascinés par le fait que nos voyageurs profitent d'une expérience mémorable à travers chaque destination ou lieu visité. Nous savons que le voyage est vécu trois fois: quand nous le rêvons, quand nous le vivons et quand nous nous en souvenons, c’est pourquoi nous voulons faire partie de ces histoires et de ces moments vécus qui dureront pour toujours "et que nous regrettons profondément.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alan M
Takamatsu, Japan
5418
This hotel has the potential to be wonderful. However it misses out on all counts except the mostly helpful and friendly young staff. The site is well placed on the beach. That is all. Our room had a washbasin that needed only to be gently touched to start swaying. We expected no hot water but not no water at all and despite many requests for water in the shower and taps the staff were unable to oblige. The fact that they had no contingency plan confirms the idea that investment was lacking. The food was a very low quality. It appears to be an entertainment hotel with loud music into the early hours. It felt like a run down Butlins holiday camp. If you want somewhere clean and pleasant to stay take a short boat ride round the corner to Sapzurro where guest houses and small restaurants looked much more appealing. If you want somewhere tasty to eat in Capurgana go to Josefinas on the beach. Lovely seafood. Good luck if you try the Nautilos....
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTELNAUTILOSNUQUI, Director Comercial at Hotel EcoMar Capurgana, responded to this reviewResponded 9 March 2019
The Hotel Group Nautilos, is ratified in the implementation of the policies of excellence and effectiveness in the provision of its services; always trying to comply fully with what was agreed with its users when accessing any of the different packages offered. It should be noted that the facilities of all commercial establishments that make up the Hotel Group as such, maintain a line of decorum and impeccable maintenance, thus noting the commitment of the Administration.
All the above as a complement to a paradisiacal environment suitable for resting and enjoying nature face to face.
In relation to the water service, it is worth noting that the Nautilos Capurganá hotel administration area has a specific schedule to carry out the proper maintenance of the water plants, which was carried out from February 23 to 28 of this year; Fortunately, it was not possible to foresee that the administration of the municipality of Acandí ordered the suspension of said service for reasons beyond our control and justifiable to them.
Beforehand we offer our apologies for the inconvenience caused during the stay at our hotel and we appreciate the time you had to let us know your choice; this makes us take improvement actions in our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC