Bonjour, ¡Leila! Malheureusement pour la date de votre séjour nous avons eu plusieurs inconvénients dans la fourniture de nos services que nous regrettons profondément. La direction, l’Administration et les collaborateurs ont été recyclés et des mesures correctives supplémentaires ont été prises pour que ces situations ne se reproduisent plus, En raison d'une erreur humaine regrettable, cela met en péril notre promesse de valeur. "Dans le groupe hôtelier Nautilos, nous sommes fascinés par le fait que nos voyageurs profitent d'une expérience mémorable à travers chaque destination ou lieu visité. Nous savons que le voyage est vécu trois fois: quand nous le rêvons, quand nous le vivons et quand nous nous en souvenons, c’est pourquoi nous voulons faire partie de ces histoires et de ces moments vécus qui dureront pour toujours "et que nous regrettons profondément.

The Hotel Group Nautilos, is ratified in the implementation of the policies of excellence and effectiveness in the provision of its services; always trying to comply fully with what was agreed with its users when accessing any of the different packages offered. It should be noted that the facilities of all commercial establishments that make up the Hotel Group as such, maintain a line of decorum and impeccable maintenance, thus noting the commitment of the Administration.
All the above as a complement to a paradisiacal environment suitable for resting and enjoying nature face to face.

In relation to the water service, it is worth noting that the Nautilos Capurganá hotel administration area has a specific schedule to carry out the proper maintenance of the water plants, which was carried out from February 23 to 28 of this year; Fortunately, it was not possible to foresee that the administration of the municipality of Acandí ordered the suspension of said service for reasons beyond our control and justifiable to them.

Beforehand we offer our apologies for the inconvenience caused during the stay at our hotel and we appreciate the time you had to let us know your choice; this makes us take improvement actions in our hotel.

Good morning Mrs. Valery, for us it is nice to have your opinion, about the experience you had during your stay at our hotel Nautilos in Capurganá.

One of the ways in which El Grupo Hotelero Nautilos contributes to the economic development of the Capurganá community, is not including some products to the tourist program, such as those boutique products, snack and also the transfers between the airport and hotel so that these services are to the community.
We are reviewing our rooms in order to improve the spaces of each of them, especially when you have reservations of couples where only one bed is used.
Unfortunately, we do not have control of the decisions made by the Acandí Mayor's Office, since they gave permission to the club to provide services until 12:00 midnight, when the administration listens loudly to the music. police so that they are the ones who control the volume.

Regarding the food offered at the hotel being a buffet, we have a food and drinks coordinator where he is responsible for programming the menu, which is varied and in different environments, if the customers want the food to be a la carte This service is also available at an additional cost.

Regarding the check-out performed and the delay of the departure of the flight, we indicate that the time established for the delivery of the room is at 10:30 am, we apologize for the delay presented on the flight, as a measure in these cases has established that guests are informed of such news and that the wait is made at the hotel facilities to be more pleasant for customers, at the moment our employees are in retraining and additional we will take the necessary corrections so that We repeat these situations that, due to a human error, jeopardize our promise, "In the Nautilos Hotel Group, we are fascinated that our travelers enjoy a memorable experience through each destination or place visited. We know that travel is lived three times: when we dream it, when we live it and when we remember it, that's why we want to be part of those stories and those lived moments that will last forever. "

Fondly,