Very friendly service. Nice, simple- and clean. The pool area was spacious and central. The staff were friendly and helpful. The dinner menu did not have a huge variety of options but the food was well prepared and tasted great.
Will be back for sure!
Glad you enjoyed the simple and comfortable environment, thank you for your review. The team at Le Vasa are grateful for your comments
This resort has clearly faced some challenges and is in the process of improvement. I understand that the past few years have been tough for the industry, but the gap between what's advertised on their website and the reality is disappointing.
The landscaping is beautiful in the centre of the resort, but the overall condition of the resort is run-down. While they are renovating some rooms, it doesn't justify the high costs. I've stayed in much nicer hostels in Asia for a fraction of the price.
The staff is friendly and doing their best under the circumstances. The restaurant is decent, but the staff lacks proper equipment and training. Most of the cocktails we ordered were undrinkable, and some of the food seemed reheated. However, the staff were open to feedback.
The amenities are lacking. The pool looks nice, but everything else seems non-functional. The water toys are in poor condition, and some are broken. There are puddles everywhere, and we got bitten by insects a lot. More than anywhere else on our journey.
The monument on the property is in disrepair, and there are no signs explaining its significance.
The initial room we received was highly disappointing. The deck was rotten, and it was located next to a junked-out boat and car. The shower facility was minimal, with just a showerhead and a flimsy half-attached curtain offering no privacy. It was very small and cramped, with some windows that couldn't close. It didn't match the pictures on the website.
When we asked for a new room, we were offered an upgrade for the remaining 2/3 nights, which was understandable. However, the upgraded room was more like a two-star hotel.
Everything at the resort is significantly more expensive. Basic items like water and canned drinks cost much more than at local shops (5x more). I'm also unsure about the resort's claim to be eco-friendly, as there was no recycling, and it seemed to run on diesel-generated power.
Overall, it seems like management needs to address these issues. Calling this a luxury resort is misleading. While I wish them the best, it simply wasn't worth the cost. Perhaps with lower expectations, lower prices, and a more accurate website representation, our stay would have been more satisfactory.
Helpful comments are appreciated as we are always doing our best to improve our service and environment. Considering, It was raining during the two days of your visit, you booked a budget room you did not like it and we fixed the issues you expressed immediately, we gave you an upgrade and free dessert. You spent most of the time in your room, then went out and took photos of garages, boats etc rather than depicting any scenery or beauty the Resort has or appreciating the staff who went out of their way to assist to make your stay better and more comfortable, to only receive a back lash is clearly unfair. The resort is not listed as a luxury or 5 star. Recycling is once a week when the vendors come to collect the empty bottles etc. Plastics are reused by the staff and all food waste is given to pigs. Unfortunately rather than bringing anything to our attention or even being open to talk to anyone to find out the facts assumptions were made and you wrote this review here while waiting to be picked up on as many platforms as possible. Constructive reviews are good, blasting us on every platform is malicious.
Le Vasa was amazing! The location is convenient, and the scenery is beautiful. It provides an authentic experience of Samoa whilst still achieving customer service catering to foreigners. The cocktail list at the bar was extensive and impressive, the dinner menu was delicious - best food we had on our trip. The staff were accommodating and friendly. Spent most of our time in the pool area which was well equipped with sun loungers and umbrellas, and even a large hammock which was awesome. Would definitely go back!
Thank you for the amazing review, glad you enjoyed the environment and thought the scenery was beautiful with and authentic experience, delicious food and friendly staff.
The team at Le Vasa Resort love to see you again in the future.
We arrived at 3pm and no one was there to greet us for like 30mins , then the owner lady comes in and and says oh is there no one here then she says oh sorry we are under staffed , then she says wait I’ll go get someone another 30min later she comes back with a guy who checked us in at 4.00pm ( 1 hour waiting )
Service was average , food was alright .
We had a bad experience, never staying there again.
The resort was fully booked during the time you stayed and staff were taking other guests into their rooms, patience is key when visiting Samoa, to understand our culture and have consideration for others that are being served, rather than demands. If there was any kind of wait you certainly could have a cool refreshing drink and staff will be happy to assist. Your review is inaccurate the owner was overseas at this time. your bad experience was because you waited and ruin your holiday?
Just stayed a couple of nights before catching the ferry to Savaii. Arrived late on the first night but staff were very accommodating & let us order something for dinner. Lagoon room was ok but could do with a bit of maintenance to the ranch slider.
Tropical breakfast was nice. Staff were friendly, professional & very attentive, even helped me get my phone going there so we could get news on the pending arrival of our grandson.
Overall we were happy with our stay
Glad to hear you enjoyed your stay and you were happy overall, yes we are slowly doing upgrades to several of the rooms depending on the vacancies. Good to hear the staff were friendly and food good, Thank you for your review.
