Le Vasa was a strange place. Certainly, the location is great - near the ferry wharf to Savaii and Faleolo airport and also close to the Giant Clam sanctuary. The hotel itself is quite nice with a row of bungalows facing the harbor and several hotel rooms - we stayed in a nice room next to reception. The outdoor bar and restaurant was quite nice also; the bartender prepared lovely cocktails. Charlie and Antonio took us to the clam sanctuary, which was terrific. So: why not a higher rating? There is clearly strife between the staff and the owner and we could sense the tension. The staff were walking around on pins and needles. Unlike the many other places we stayed during our three weeks in Samoa, the owner never once came out to greet her guests or acknowledge us. In fact, she typically stayed hidden in the office (where we could hear constant arguing) or if she came out, sat at a table with her back to us where she castigated the staff in front of the guests. This atmosphere made for a very uncomfortable stay at Le Vasa. If this kind of thing doesn't bother you then consider a stay at Le Vasa. But if it does, there are plenty of other hotels on Upolu...

Le Vasa has beautiful grounds, the pool is nice, big and refreshing. We had a superior room and it was big enough for my family of 5. Soraya was very accommodating with helping me with my reservation and changes that happened due to a mishap with flight arrangements. thank you Soraya. We loved how the room was right over the ocean, so you walk out of your room to the view of the ocean and Savai'i island, breathtaking every morning. The shower had hot water with great water pressure. You just have to ask to turn the hot water on. There is a mini-fridge and small kitchenette.

The issue(s) we had was that there was no breakfast included, a lot of other resorts have breakfast included. But no meals or drinks were included on the price. The distance is nice from the airport but about an hour out from town. Lagoon was really muddy so we couldn't even access it. Also, I felt we were being a bit jipped on being charged for various fees. We had a family member visit us and brought us dinner, but because we couldn't all fit comfortably in our room, we sat by the beach on the tables and they charged us $150 tala. Because we brought outside food, they charged us. When they originally approached us about it, they told us $100 tala and when they came back, they said it would be $150.00 tala. We spent more than $150 on food and drinks for the whole stay, you would think they would waive that outside food fee. When I checked out, they double charged me $270 tala and an extra $100 tala for an airport transfer that we didn't even use. Both items, I wouldn't have known if I didn't ask them, they would've got away with those extra charges. If you are looking for exceeding customer service, you will not find it here. They will help you with what they have available but if you have any needs that they cannot provide, they pretty much just tell you to go find it in town. Not suggestions on where to go - and you have to be mindful, that you are not familiar with the area so you have no idea where you are going.
Customer service needs a lot of work. I had asked if there were any adapter plugs we could use for the night just to get us to the next day, and we were told "no, we are out". And that's pretty much all I got. No help on where to find them, nothing. And then she just started at me like, ok anything else?

Bottom line - it's a nice resort far away from anything if that is what you are looking for. If you don't want to use the restaurant, you will need to buy from town which is an hour away. And double check you check out bill and make sure you question all the charges, so they don't get you for any extra $370.00.

Fine for an overnight stay between islands as handily located but wouldn’t want to stay for my whole holiday. Room was clean. Bed not the comfiest, mattress very hard and thin. Booked the room with an external bathroom which was fine but again could have been made better had there been some soap and a hand towel in there. Also no hot water. Again they did say on the info that we could go and tell them if this was the case and they would change the batteries but maybe they could check it on the morning before new arrivals because once you’ve started having a shower it’s a bit of a faff to get out and go and find someone!?
As others have mentioned the food service is very slow and the food was hit and miss… some excellent some below par. Overall the stay was fine but given the price I would expect it to be a bit better.