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All reviews drago bar pool bar puerto calero marina sea view designer shops lovely hotel five star hotel el risco a la carte restaurants bed and breakfast buffet restaurant standard room upgraded to a suite relaxing holiday coastal path all inclusive package every evening
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Reviewed 7 February 2017

We travelled here in early january,weather was a little cloudy,but the hotel itself was superb.the hotel had plenty to offer,activity and food wise coupled with friendly and helpful staff. e really enjoyed the complimentary high tea every evening at 5pm,this was a lovely touch provided by the hotel.The Spa was 60 Euro P/ P for the week,but well worth it,as the sun bathing area to the rear of the Spa is alot more sheltered thsn than around the main pools, and we also found it to be a real suntrap in the late afternoon.
Breakfast gets a little busy from 9am onwards,as one would expect,so try dine earlier if possible.
There are lots of great walking/ cycling routes around the hotel,well worth exploring.
Overall,excellent stay,would highly recommend.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
2  Thank Y2322OGsimonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this reviewResponded 31 October 2017

Dear Y2322OGsimonr,ç

Thank you for your review! I am glad everything has been to your liking.

Should you decide to coming back soon, please do not hesitate to sending us an email.

We would be glad to help you out!

Best Regards,
Pablo Rey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

A few disappointments, no wifi in the bedroom, no iron in the room or option to borrow one, I had to pay I think 7euros to have it ironed by housekeeping. Very frustrating when travelling. Beautiful setting, 4 star hotel.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Anitaok1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this reviewResponded 31 October 2017

Dear Anitaok1,

Thank you for your review of your stay in the Hesperia Lanzarote Hotel 5*.

I am glad to tell you that, after hearing our guests' feedback, we hanged the provider for the internet connection, with a new, faster and stable wi-fi!

We would be glad to having you here again soon.

Best Regards,
Pablo Rey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2017

We thoroughly enjoyed our week at Hesperia Lanzarote. Wish it had been longer.
The hotel and grounds were very nice ,bedrooms spacious and clean. Good area to sit at the outdoor terrace.
The staff were very friendly and helpful.
We enjoyed eating in the buffet restaurant and especially liked how much gluten free food was available. We also enjoyed dinner in the El Risco restaurant which served a tasting menu. We were however disappointed with our dinner at La Calletta . Although the setting was good the food was not as good as in the main hotel.
We will hopefully return soon and will stay for longer.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank 350LindaS350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this reviewResponded 8 February 2017

Dear Linda S,

Please let me first thank you for taking your time expressing this lovely review of your stay in the Hesperia Lanzarote Hotel 5*.

It is always appreciated when guests like yourself fully enjoy their stay in our facilities, much more when they want to come back!

Even if our a la carte restaurant La Caleta did not live to the expectations compared to our other two restaurants, I hope this did not affect your stay too much.

We will get your feedback as a note for the future, in order to improve ourselves even more.

We will wait for you the next time!

Best Regards,
Pablo Rey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2017 via mobile

I would recommend this hotel to all family and friends
Amedeo and the guest experience Team pulled all stops out to make our holiday a memorable one ?
We were upgraded to a fabulous suite
The suite was fit for a Queen
Spacious bright clean sheets and towels daily !
The spa was a wonderful experience and very relaxing
Just the tonic we needed coming from cold England!
The breakfast was top class
Anything you wanted ( you asked for and got it ?)
A nice touch on arrival was a complimentary Cava !

The staff were extremely helpful and very polite
Again always happy to help whatever our need were ?
We will look forward to visiting again
Thank you to the Team at the Hotel
Pamela and Phillip Dominey

Date of stay: January 2017
Trip type: Travelled with family
3  Thank Pamelapatricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this reviewResponded 8 February 2017

Dear Pamelapatricia,

Please let me first thank you for the lovely words expressed through your review on Trip Advisor of your stay with us in the Hesperia Lanzarote Hotel 5*.

I appreciate the fact that you had the chance to spend a relaxing time with us, especially in our beautiful Spa facilities. I am also glad that the Guest Experience Manager Amedeo and his team helped you out during your stay: they always work to make sure everything in the stay of our guests is perfect!

Please let us know when you will be coming back, we will be glad to welcome you here once again.

Best Regards,
Pablo Rey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2017

We loved the experience we had here last May so much that for the first time in our lives returned to the same holiday location. All of the positive comments made in the last review still apply. We enjoyed this break even more since the weather in late January is not blisteringly hot and we were very lucky to have warm sun and little wind most of the week. Definitely a location for those wanting peace and quiet with appropriate pampering!

Room tip: Worth going for a sea view but not as critical as some other hotels we know.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Ceramike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this reviewResponded 8 February 2017

Dear Ceramike,

It is a real pleasure when one of our guests comes back for another time, even more when the stay has been an even better one!
It means we are improving ourselves, and comments like yours give us more strength!

We hope to see you once again, because "all the best things come in threes!!"

Best Regards,
Pablo Rey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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