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Reviewed 18 February 2018

Wondered whether to review this hotel, or try to keep this little gem a secret !
We stated here in October 2017 and was the first holiday we had had without the kids in over 20 years! After extremely late flights, we arrived to a very quick check in with extremely friendly reception staff.
The room was great, we were on the ground floor at the back of the hotel, which actually was very quiet with an enormous balcony. Huge bed (larger than a king) and loads of space. Mini bar was replenished every day and the room kept immaculate by housekeeping.
The bathroom had a huge walk in shower with a glass window to the bedroom (we found bit strange but you could use the internal blind to block out).
Pros
the staff are fantastic, massive shout out to Osman in the restaurant who looked after us throughout our stay going above and beyond, We had flowers on the table, flowers made out of napkins, and never without a drink -thanks Osman!
The food (now here i struggle with how people complain), every night there was a different theme, from the BBQ, to turkish meats being cooked outside, a carvery, the biggest salad selection i have ever seen, fish etc. You really could eat something different every night (and we generally did). We went to a local restaurant one night for a change and to be honest, the food was not as good as the hotels.
The hotel itself is set at one end of a large promenade parallel to the sea, which goes past residential areas - lovely walking in the evening (or day).
The bar above the restaurant was being manned by Zoltan, he too was great, remembering peoples drinks, and conversing fluently in a range of languages. When it got a bit chilly later (this was October), the hotel supplies little blankets for shoulders and knees - a really lovely touch which meant you could stay outside a little longer.
The entertainment team work tirelessly all day and well into the night. Varied entertainment but if youre not interested, theres still lots of different bars to sit at even for a coffee if thats what you want. Pianist every night in lobby bar was a really nice touch.

The cons
Not many for the hotel, we were late in the season, but was a little disappointed that the speciality restaurants were closed. The outside pools were not heated, therefore we did not venture in.

Trips
We did a couple of trips through Thomas Cook, Ephesus and Pammakule, both were worth the trip, but be aware Pammukule is 3 Hours away, and you dont get to spend as much time there as you think. The local guides also tend to tack on an extra visit to somewhere trying to sell you something. Eg a gold centre or Onyx centre. Glad we did both but wouldnt do them again. Might want to think about doing them independently,

Weve noticed that the price of this hotel has gone up for this year (shame), as we think we got more than what we paid for. No its not the The Burj, but when, like us, you pay £600 for 10 days all inclusive, for flights, someone to clean and make your bed, no cooking, restaurant choices of food, and as many drinks you want, I struggle to find how people can complain

We thoroughly enjoyed our time here and would not hesitate in going back.

Room Tip: outside of summer, dont bother upgrading to a swim up room, the pool is too cold!
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank angelamewest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palomapasha, Guest Relations Manager at Paloma Pasha Resort, responded to this reviewResponded 1 March 2018

Dear Angelamewest,

Thank you for appreciating our five star quality and service as well as for sharing your review on Tripadvisor.com. We are glad to hear that you had an amazing stay at Paloma Pasha Resort. We hope to welcome you soon for another memorable stay.

Sincerely,

Banu BOZACI - Guest Rlations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

OK, let's get this first bit out of the way first. This hotel is far from a 5 star. It would probably struggle to get a 4 star if I'm honest. But putting it into perspective, we spent £520 each for a week in September, which included all flights, transfers and all inclusive food. So, you do get what you pay for. Just don't expect 5 star!

The good:
1. Most of the staff. They really are very friendly and can't help you enough. They work hard, long hours, barely get any time off and work for about a 5th of the UK's minimum wage.
2. The location. Nice peaceful location, with lovely views from the beaches, but close enough to major towns and ancient ruins, should you want to venture further afield.
3. The price. I mean £520 for a week all inclusive? We must have drunk that in gin alone
4. The nightmare terrace bar. Nice comfy seats and a good place to sit and drink and natter at night

What could be improved/the bad?
1. The beach. Don't be fooled by the pictures. There is basically no beach left. It washed away years ago in a storm.
2. The food. Now, we're no fussy eaters at all, but one of us was veggie. It was the same blade food cooked every day. And you couldn't work out was half of it was? Does it contain meat? Sometimes raw food was served. My partner had chicken from the BBQ. It was raw. Not just a little raw in the idle, but still full of bright red blood. So, if you're sting the food, be careful! Lunchtime food was shocking too. Just the same old salad and and some ropey looking chips left in the sun.
3. The room cleaning. I'm not sure there is any really. Or at least ours didn't seem to have been cleaned. We had to ask at reception after 3 days for a cleaner.I think all she did was fold the sheets back. Nothing was actually cleaned.
4. The wooden deck around the pool and beach. As other people have said, it's all getting a bit tired. Lots of splinters and broken pieces that hurt your feet.
5.The cocktails. We called it the cocktail game. One of you go to the bar and ask for 2 well known cocktails and the other person has to guess what you've ordered. Because it won't taste anything like you're used to back home.

But, let's be honest here. Turkey's tourism has stubbled in the last couple of years. Apparently tourists are down 90% due to things such as the airport attack and the failed coup. So, you can see why they are having to cut back, even though this hotel did seem full. I expect they've had to lower their standards and prices to win in the visitors. Just stop pretending you are still 5 star!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank centrofly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amandine F, Guest Relations Manager at Paloma Pasha Resort, responded to this reviewResponded 16 November 2017

Dear Centrofly,

Thank you for the review and your most valuable comments.

We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Amandine Flament - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

We visited here while staying at Paloma Sultan (now Club Marvy) same half-term week last year.
It was very impressive on our short tour so we booked for this year, and the lovely Amandine sorted us a nice sea-view room on the first floor and booked us into Seasons on our first evening.
The hotel is now 7 years old and beginning to show wear and tear when you look underneath the veneer, but is diligently cleaned and maintained.
We are Paloma veterans, so well versed in the arts of insisting on the branded spirits, and choosing the finer al-a-carte restaurants over the cheap cuts in the buffet.
In short, you can get 5 star quality if you know the game.
We had 2 major disappointments at Pasha....especially when comparing to Marvy at the opposite end of town, same week last year.
Entertainment was RUBBISH. The white suited pianist (Paul Sinha lookalike) played the same old drivel every night, we longed for Marvy's young singer/guitarist who pretty much played whatever we requested in their adult bar for a great singalong.
The Jazz bar twice hosted a band singing in Turkish, just for the Turks.
The beautiful Meandros lunch venue had closed down, being replaced by the Main Buffet, which is limited quality on an evening, but POOR at lunch. At Marvy you had the lovely option of the outdoor fast-food court or a better buffet anyway.
Not good enough Pasha!
So to the title.
I think Paloma are really missing a trick in Ozdere.
Marvy is huge, and ideal as a family resort with dare-devil waterslides, fun fair, play grounds...but still space for adult only areas too...even a seperate beach!
Pasha is very compact and classier, with little to offer kids. So replace the kiddie pool with a jacuzzi or two.Make one of the pool islands a much needed swim-up bar. Turn the 2 kids club buildings into new al-a-cartes, using the cooking facilities at Meandros. Turn the empty games-room into a small cinema.Improve buffet quality, service, and entertainment to attract an adult only clientele willing to pay extra for that calm exclusivity.
Can't go without mentioning Yusuf the Bar Captain, who went above and beyond.

Room Tip: Sea view, high level.
Stayed: October 2017, travelled as a couple
4  Thank andy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amandine F, Guest Relations Manager at Paloma Pasha Resort, responded to this reviewResponded 8 November 2017

Dear Andy B,

Thank you for the review and your most valuable comments.

We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better.

We hope to have a chance of seeing you again in the future to provide you with better memories.

Sincerely,

Amandine Flament - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

Well, what can I say other than we had the best holiday here. The hotel has a lovely ambience. The staff are fantastic and food is decent enough.

We spent the week sunbathing out in the boardwalk at the end of the beach. So relaxing, no noise and you can swim right off the jetty. I would take swim shoes though as some of the coral is a little sharpe.

Evening entertainment was great, a couple of really great shows mixed in with some karaoke.

We tried the seafood and Turkish restaurant. Both lovely.

The only tiny thing that we didn't like was breakfast. We really couldn't find anything that we wanted to eat, so we only went twice.

Would recommend highly. We had a fantastic holiday.

Stayed: September 2017, travelled as a couple
1  Thank eralc1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amandine F, Guest Relations Manager at Paloma Pasha Resort, responded to this reviewResponded 2 November 2017

Dear Eralc1983,

Thank you for appreciating our five star quality and service as well as for sharing your review on Tripadvisor.

We are glad to hear that you had an amazing stay at Paloma Pasha Resort.

We hope to welcome you soon for another memorable stay.

Sincerely,

Amandine Flament - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

We returned home last night from the Paloma Pasha in Turkey.
We booked the holiday, with THOMAS COOK with some special requests as I am disabled and a wheelchair user. Everything we requested was organised perfectly.
We booked a Direct Pool access as we wanted to be sure of being on ground level, but seriously, there are plenty of lifts and different things are on various levels, so any floor would be good. However, we had a reasonably secluded area with our own loungers right by the pool, which runs all the way round the hotel.
We were fortunate that our THOMAS COOK REP, Josh, lived in the hotel. First, we had a private transfer and realised when we unpacked in the room that we had lost an expensive lithium battery for my wheelchair in the car. We told reception and they telephoned Josh who was still at the airport. He said he would fetch it back with him and we would collect it at reception the next morning. True to his word... it was there. He also went out of his way a couple of times to pick up items from a pharmacy for me! Amazing rep. Went above and beyond for several people!!! Top Bloke. If you are lucky enough to be going to Tenerife between now and January or Dalaman between April and November, look out for Josh. If he is your rep, you can be safe in the knowledge you got a good one!
ACCOMMODATION
We checked in and were directed to our room which was easy to find. We were really pleased with the accommodation. The bathroom was well equipped with soap, shampoo, conditioner, body lotion and shower caps. Hairdryer, hand towels, bath towels and a floor towel. Also, a safe in a cupboard. The floor tiles were not slippery when wet either, that was a bonus to us! Our cases arrived within minutes. Beach towels, Tea and coffee facilities and a fridge with Cold drinks were all supplied in the room too!
We didn't make it to the restaurant before they closed but only had to wait an hour or so before another restaurant opened for late night snacks. We had cheeseburger and fries, which went down well.
HOUSEKEEPING SERVICE
Our room was cleaned daily. On the first day it was done while we were at breakfast. The second day it was mid-afternoon. I explained at reception that I take medication after lunch and need to put my feet up for an hour or so. Not a problem! They contacted Ayse who is the Housekeeping Manager and she kindly arranged that our room would be finished by 1pm for us. It was! We did tip the cleaner a couple of times and on one occasion we left some money for her by the kettle, but she never took it. Just left it on the side! That was so honest of her! The rep introduced us to Ayse and we told her that I had mozzie bites. She said she would send some spray to the room for us to use. Sure enough … it was there when we returned.
Days later we discovered that I hadn’t got mozzie bites… It was an allergic reaction to the detergent in the bedding! My bedding was washed especially in 90-degree hot water and without detergent whatsoever. That night, I slept like a baby… Not itching all night long!
THE FOOD
I imagine it is typically Turkish because Turkish people do seem to love their salads, fruit and veg... along with Chicken, more chicken and other meat casseroles etc, but there were many different choices to suit most nationalities. Every day there were chips and various pasta and rice dishes. Some days, mashed potatoes, or jacket spuds or even roasted ones. Along with a huge choice of cheeses, salads, bread and an excellent choice of desserts too. It is inevitable really, that some foods lose their temperature by the time you get it to the table. However, there was usually a microwave available to use, if you so wished to!
THE WAITERS
They seem to work all day long but obviously they must get breaks between restaurant opening times. They are all out to please and will try and accommodate your needs. They keep a clean and tidy place and are on the ball removing used crockery etc from your table.
The head waiter Bayron speaks better English than most of the waiters, and one evening when I had indigestion, I craved a banana as they usually help settle it for me. I told Hasan that I would like bananas but there weren't any and he told Bayron who went to another part of the hotel and returned with 2 bananas for me. We sat in the same section all throughout our stay, so when we wanted to converse with our regular waiter Hasan Hali, Bayron interpreted for us when needed to. These two men made the restaurant friendly for us.
TIPPING
You really don't need to tip when you go for your meals but if and when you do, it really is appreciated. We learned that the waiters get to keep their own tips, which I suppose is why they want to please you... The box at the entrance is tips to be shared between the staff who work in the kitchens and serving behind the counters, cleaners etc.
The wages are lower than here in the UK, but yes… so is the cost of living! You can’t blame these waiters for trying to make better lives by working long hours and trying to please hope to get tips. We tipped a little after a couple of days and then gave a more generous tip before we left. It wasn’t much to us, but meant a lot to them! They are happy to accept Euros, GB pound and of course Turkish Lira.
A LA CARTE
If you book for one week you can choose 1 a la carte meal, 2 weeks you can choose 2.
We went to the international one on the Tuesday. The menu choices are good, we thought. The soup was hot and delicious. The main course was beautifully presented, but hardly even warm. I did mention this to the Head waiter and he reassured me that there must have been a problem with the stove or something. However, I am sure that if I revisited, I would ask the waiter who took my order, to please make sure it is hot right through!

THE PIANO BAR (LOBBY)
The Pianist performed most evenings from 9pm. Brilliant Pianist!
There was entertainment on the floor below most evenings too, but we decided to sit in the Piano Bar and play cards and have a drink or two from the bar. There were three young ladies waiting on the tables and again, a tight ship kept! Quick to collect empty glasses and put the seating back in their organised and tidy positions as people vacated their seats and tables. These girls worked long hours too, as did the guys behind the bar serving up our orders for the girls to bring to the tables.
Snacks, like cheese, grapes and melon balls are available well into the evening in the bar area, and also little dishes of assorted nuts on your table.
THE BEACH AND BEACH BAR
I did encounter one problem for accessibility to the beach bar and that was a somewhat steep wooden bridge that went over the outdoor pool. This was obviously designed so that people in the pool could get all the way around while swimming. However, I did fall off my little motorised wheelchair around our 4th day there. Was okay, just a tad bruised and dented pride, We asked at reception if there was an alternative route and were quickly shown one by the really helpful staff on reception. Problem solved! There were always plenty of loungers on the beach and several decking areas. When seaweed was washed up, they were quick on the ball with vehicles with skips, removing it all. The beach bar, is just that with plenty of tables and chairs to look over the Aegean Sea.
Vacating the Room
You must hand in your key by midday or there are charges. We were diligent and, so it was all good. Apparently, you can keep your room on till later if you wish to. Some people we spoke with told us they paid £70 to keep the room until 6pm
When we left there were 2 coaches and Josh the rep was leaving this hotel to go on our flight to Manchester. It was the last day of the season for Thomas Cook in that area. Lots of the front of house staff (including Management) came outside to wave him off, along with all the passengers Our taxi had to wait for the buses to pull away before he could drive up to load our luggage etc on. We were amazed that the staff all stayed there to wave us off as well.
Would we go back there? Most probably… yes. But we already have bookings

Room Tip: If you want a direct pool access bear in mind that most of them are in the shade all day.
  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Jayem1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amandine F, Guest Relations Manager at Paloma Pasha Resort, responded to this reviewResponded 1 November 2017

Dear Jayem1952,

Thank you for appreciating our five star quality and service as well as for sharing your review on Tripadvisor.

We are glad to hear that you had an amazing stay at Paloma Pasha Resort.

We hope to welcome you soon for another memorable stay.

Sincerely,

Amandine Flament - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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