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Urfi S
Mumbai, India

Worst

1.0 of 5 bubblesReviewed 27 Oct 2017
I booked this hotelrecently through make my trip.first of all taps we're not working in bathroom and door couldn't be locked from inside.When I took bath despite I closed the tap water was flowing and I have to call the staff.today morning when I was packing my luggage I found my pant torn at multiple places probably it was done by mouse running around.When I called the receptionist he was totally discourteous and one staff was sent.He was answerless and was giving explanation through bathroom door mouse could have entered.When I reacted in order to calm me down he told Sahab ke liye cold drink lao.So I ask all of you before booking such hotels through makemytrip or any other sitr be careful.Till date it was my worst experience of a hotel.
Date of stay: December 2016
Trip type: Travelled on business
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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8 - 13 of 17 reviews
Reviewed 23 October 2016 via mobile

Well I am a frequent traveller to kanpur as its my second home so I stayed here in one of my trips for a night.I found this hotel to be really okay with no good offerings at all.Rooms were okay but staffs were not supportive.Also the food was very average.They don't have free wifi or anything.May be you should keep this as a last option to stay in Kanpur.

Date of stay: November 2015
Trip type: Travelled with family
Thank Abhishek_Hodophile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2016

HOSPITALITY ; 10/10
SERVICE: 10/10
FOOD: 9/10
ROOM: 9/10

Room size was good.Excellent Staff
One of the best property in kanpur.Far better than Hotel Meera & Gagan Plaza
Complimentary Breakfast on demand.

Room tip: You can try to go for Room no 109 or 107
Date of stay: September 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank rohitk1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2016

Its not too good hotel to stay. Hotel environment is also not that much healthy for which we have paid cost. Food service is also very slow, we have to wait here for one hour after giving order. It was my very bad experience in this hotel.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank manmeet singh W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2015

I have traveled a lot. sometimes to places like bilaspur, jal gaon and many small cities.

My recent visit to kanpur on 11/3/14 inspite of my booking in kesar palace my auto rickshaw driver took me to may fair. Being too tired and as it was 5 in the morning i said yes but i never knew this would be the worst day of my life.

As soon I entered my room after half an hour i saw smoke slowly entering my room through windows and in next 15 mins my entire room was full of smoke and seeing through the windows i saw it was coming from backside of hotel. I complained at the reception they said the adjacent hotel has lighten up their tandoor so smoke belong to it and it will go in next 10 mins.

I waited for 20 mins when nothing happened and it became impossible for me to remain in room i came at reception and made them aware of the reception.

He told by mistake exhaust fan of adjacent hotels kitchen which was on our hotels side was turned on hence entire smoke came in our rooms.

Now situation is under control. I told them plz take care of situation or else i will check out as being an asthama patient i wont be possible for me to stay there.

After some time i saw again smoke coming in my room.

I went downstairs saw all of them gossiping at the gate of hotel who was responsible for the smoke and when i called them then they realised some one has turned on the exhaust fan once again.

I told the manager to proceed for check out formalities and return my deposit of 2000/- as I have spent only 3 hours in hotel from which for last 2: 30 hours i was standing downstairs.

But still he deducted 800/- bucks and told nothing can be done.

I said i will speak tot he owner about that he said plz go ahead..

I called for an auto went to kesar palace one of the decent hotel in kanpur.

Date of stay: March 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
6  Thank Rahul T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2013

I am not saying that this was the worst hotel of my life but nowhere close to the best either. Food was good that is the only pro though. Staff was largely indifferent to problems but otherwise service was OK. Not recommended, but not a must avoid either.

Date of stay: October 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank pavitrabardia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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