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Rahul T
Indore, India

A nightmare which i saw with open eyes

1.0 of 5 bubblesReviewed 16 Mar 2015
I have traveled a lot. sometimes to places like bilaspur, jal gaon and many small cities.

My recent visit to kanpur on 11/3/14 inspite of my booking in kesar palace my auto rickshaw driver took me to may fair. Being too tired and as it was 5 in the morning i said yes but i never knew this would be the worst day of my life.

As soon I entered my room after half an hour i saw smoke slowly entering my room through windows and in next 15 mins my entire room was full of smoke and seeing through the windows i saw it was coming from backside of hotel. I complained at the reception they said the adjacent hotel has lighten up their tandoor so smoke belong to it and it will go in next 10 mins.

I waited for 20 mins when nothing happened and it became impossible for me to remain in room i came at reception and made them aware of the reception.

He told by mistake exhaust fan of adjacent hotels kitchen which was on our hotels side was turned on hence entire smoke came in our rooms.

Now situation is under control. I told them plz take care of situation or else i will check out as being an asthama patient i wont be possible for me to stay there.

After some time i saw again smoke coming in my room.

I went downstairs saw all of them gossiping at the gate of hotel who was responsible for the smoke and when i called them then they realised some one has turned on the exhaust fan once again.

I told the manager to proceed for check out formalities and return my deposit of 2000/- as I have spent only 3 hours in hotel from which for last 2: 30 hours i was standing downstairs.

But still he deducted 800/- bucks and told nothing can be done.

I said i will speak tot he owner about that he said plz go ahead..

I called for an auto went to kesar palace one of the decent hotel in kanpur.
Date of stay: March 2015
Trip type: Travelled on business
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Cleartrip
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12 - 17 of 17 reviews
Reviewed 29 October 2013

I am not saying that this was the worst hotel of my life but nowhere close to the best either. Food was good that is the only pro though. Staff was largely indifferent to problems but otherwise service was OK. Not recommended, but not a must avoid either.

Date of stay: October 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank pavitrabardia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2013

The hotel is located in the heart of city but very busy location, did not liked the location but choose it since this being nearest to my work place and the Railway Station which is just 10 mins away from the hotel.
Also all the hotel of Kanpur City was booked due to some function of IIT Kanpur.
Stayed in suite , must say damn huge room equipped with double high power AC. Though the hotel is old but upkeep is upto the mark at least suite was nicely maintained. Most importantly toilet was hygienic equipped with Bathtub though I did not enjoyed due to time constraint.
The room was so huge that I did my official meeting with 4 people inside the room only.
Mattress was of ordinary quality and hard so must say did not like bed and it took sometime for me to convince myself for the sleep.
Well the food was awesome I enjoyed fish curry along with Rice,and the quantity of food what they serve is huge.
Overall I would not recommend this hotel however if nothing is available it can be tried and in that scenario u will not regret.
Please do visit Joint called Faggu ke Laddu, place is famous for laddu ( Sweet) and kulfi localy called as Badnam Kulfi.

Date of stay: December 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank AvinashM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2010

Pros : Free Pickup , Decent Size Rooms, Nice Location, Good Food Quality

Cons : No Wifi

Date of stay: April 2010
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank asgharpure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2010

Unless this hotel has changed its cleaners and management attitude since we stayed for 2 nights in November 2008 avoid this hotel at all costs.My wife was woken up by a rat in our room that she photographed and stole an apple out of one of our rucksacks.A friend who also stayed at this hotel saw a rat in his room too.The attitude of the management to our plight was at first to shrug their shoulders and deny the problem until i showed them the photo of the rat.Very poor standards all round for the price we paid.Avoid at ALL costs.

Date of stay: November 2008
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank lutonluddites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2010

Service is very poor, food is also not good.

Date of stay: November 2009
Trip type: Travelled on business
Thank malviyam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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