We arranged wedding of my sister in ballroom Kingston. The staff at Kingston lead by Umesh Pandey is very helpful and gave inputs regarding the decor and food options. Everything was very well organised even the planning couldn’t have been organised in a better way. The food prepared was very delicious.
I booked a stay at Status Business Hotel for myself and my parents. Upon arrival, we found the room unsatisfactory due to cleanliness issues and the inconvenience of stairs. We requested an upgrade and expressed willingness to pay for it. The management initially offered a complimentary upgrade to Kingston Hotel with the condition that we move back after one week.
However, just two days later, the management of Status Club Hotel informed us that we could stay for the full duration, but we would need to pay for the upgraded room and breakfast, to which we agreed.
Then, the management told us we would need to move on Monday and return on Wednesday. Just hours later, they said we could stay. This back-and-forth has continued, with constant uncertainty about whether we need to move or not.
I booked this hotel based on its reputable brand, expecting a seamless experience. Instead, we have faced constant disruption and uncertainty despite agreeing to pay for the upgrade. Additionally, my father's bottle of whisky, which was in the room, was tampered with—someone drank from it and added water. Despite this, I did not make a fuss. Furthermore, our luggage was prepared for the move, and my mom and dad's pullovers, worth over 7k, went missing from the bag before we left.
As someone who works in the hospitality industry, I find this level of mismanagement and poor communication highly unethical. I would never recommend this hotel to friends or guests. The mansion is beautiful, but the management’s approach leaves much to be desired, and I fear they may ask us to move again.
Is this ethical? I leave it to you to decide.
Sincerely,
Mellani
It was Pleasant in all respect. Love to visit again, even recommends to all my professional collogues, if they plan to visit Kanpur, Must Stay at Kingston Resort. Location is good. near to Railway station & mid of the city, Stay was cool full of nature's beauty. Breakfast was good. Room Service & Staff was good.
Very gud experience with the kingston resort, the staff was very well behavior and supportive rooms and washrooms are beautiful and clean it could be more neet like carpets and luggage are is little dust but it doesn't matter more
The breakfast was awesome and the view of the resort is too gud
Whenever i will get the chance to go again in this resort i will never miss that........... Lovely experience.
Excellent in all respects like lodging , fooding, comfort stay and behavior of resort staff. Ambience of resort w is also good and eco friendly. Soft spoken staff and very professional. Whenever I will visit Kanpur I prefer to stay in Kingston resort and refer to our colleagues.
