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rkg159
Pune, India

Bad experience

1.0 of 5 bubblesReviewed 24 Nov 2019
If order tea, feel fortunate if you get it the next day, that too in smelly dirty PLASTIC cups. (They say hot liquid in plastic causes cancer).
There are no buckets and mugs in bathrooms. Beware senior citizens or people with knee pain. You don’t have any stool to sit and bathe. Rooms are not checked before guest moves in. Many don’t have towels even.
Service is pathetic. The hotel supposedly belongs to some politician, so arrogance is everywhere to see. Your small requests are treated with contempt.
Property is good but location VERY bad to say the least. Area has high air pollution.
To summarise - AVOIDABLE.
Date of stay: November 2019
Trip type: Travelled with family
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5 - 10 of 21 reviews
Reviewed 1 November 2019

1. Housekeeping is poor, seems staff comes in room for keeping toothbrush only. Room floor was dirty, foods which were lying at floor they didn't clean at it.
2. Always I have to call and ask for shaving kit shoe shiner which they are supposed to keep while cleaning the room.
3. Breakfast quality is poor, low quality fruit offered ( only pappaih and apple, quality is low), low quality cakes offered in breakfast. Apart from that in main course of breakfast only poori and idli offered ( taste is not ok).
4. Even staff don't have courtesy to keep water in glass at breakfast table always I have to ask for it.
5. Today I asked for poori which I didn't get even after 15 minutes which as a customer I expect it should be available at buffet table. I finish my incomplete breakfast because I could not wait such long and doesn't seems good keep asking.
6. Tea taste is pathetic and also when ordered it takes 10 minutes time for your team to serve it.

Room tip: Not sure as i have not explored many rooms.
Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Ibeing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
heavenviewclarksinn, Manager at Heaven View Clarks Inn, responded to this reviewResponded 3 November 2019

Dear Mr. Nasim,

Namaste from Heaven View Clark's Inn Kanpur,
Thank you for taking the time to share your experience.
It was wonderful to have you at our hotel and it is always great to get feedback from our loyal guest like you which help us to improve.
We assure you of our continued efforts to innovate and bring to you and all our guests enriching and inspiring experiences.
We deeply value your patronage and look forward to welcoming you back with lots of excitement soon.
I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel.
We will do all we can to ensure you have a truly delightful experience always.

Thank you
Warm Regards

Shikhar Dubey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019 via mobile

Good things was
Big room, clean , all toiletries
Bad things
No office boy for luggage
Less breakfast options
And food options , location
No swimming pool
No greetings
No miNibar, hair dryer doesn't change leNin or pillow covet

Date of stay: September 2019
Trip type: Travelled on business
Thank ManishK2485
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2019 via mobile

I came here for a day's stay here is my honest review

(1) Limited Parking Space

(2) Food is tasteless and down right disgusting. My cold coffee had an insect in see pictures.

(3) it's a Oyo category hotel at max with zero sense of hospitality my car was left on the road and there security guard was inside the hotel campus not a good environment for your vehicle.

Oveall from my findings I have discovered that these people are trying hard to make name yet they are also cutting corners. All the feedback they have at various forums and sites all have just 1 review experience proves there manipulation rest is your call my advice don't give them any Opportunities to FOOL YOU.

Date of stay: September 2019
Trip type: Travelled on business
Thank LeoSingh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2019

The property and rooms have basic decoration, but are comfortable - I actually slept great. The property is quiet, and the staff couldn't be nicer - willing to help in any way they can. Most importantly, it was extremely clean, which is always the most important thing in a hotel!
I enjoyed my stay - thanks for having me!

Date of stay: August 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank MsLizzyTish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2019 via mobile

Excellent... In every part of the service. This is without doubt the best service we received, which exceeded our expectations.

Adjacent to leather industry at Jajmau. This place is simply perfect.

Thank you

Date of stay: December 2018
Trip type: Travelled on business
Thank sadat_lko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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