Name: Dirty and shabby hotel
Item: Hotel Mandakini Plaza
Rating: 2
Author: Sangeeta S

1 - 6 of 50 reviews

Maps60689263945

Reviewed 28 January 2023

very bad hotel never had this bad experience in my life never buy complimentary breakfast its the worst food services provided was very bad they are not even polite misbehave receptionist is good but not others

Date of stay: January 2023

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amanjn16

Hisar, India

Reviewed 9 September 2019

Nightmare!!!

Firstly, the hotel shown in the google listing is not the one when you will reach this place.
I called up the number given with on google listing and confirmed 2 rooms for 1 night stay. The person on other end confirmed the price and I reached the place after 5 kms drive. On reaching the place, the front office guy (very cold and rude) told us that we spoke to some other Mandakini property which is 5 kms away from this one and the rates of this property are higher than that one (As expected). Since it was late around 9 PM and I was with family, I had no option but to pay higher tariff. Now the room was filthy. Hair on floor, broken switchboard, dirty sofa, dirty linen and bed sheets (Pics attached). At around 2-3 AM, we hear people howling in the lobby and TV playing songs at very high volume which was kind of really scary. Now during checkout I asked for an invoice of payment I had made. The front office guy told me that I have to pay taxes over and above what I had paid during check in to get the invoice. Yes! He said that! Total cheater and trickster. For my stay at Mandakini for about 9 hrs (9PM - 6AM), it was my worst possible hotel stay. Haven’t had any positive incident the entire time.

Date of stay: September 2019

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Dear Guest,
Thanking you for the reviews, we look forward to serve you again at our renovated and reinvented Hotel Mandakini Plaza kanpur and request an opportunity to forward our best service as hospitality service provider.
regards
Team Hotel mandakini Plaza Kanpur

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AK_JAIN03

Ranchi, India

156

Reviewed 21 December 2017

Not a good hotel at the price the charge

I was in the hotel on 19th booked online as I was unknown to the place and quality of hotels. Booked under the impression that it belongs to hotel chain - Kukrejas. The location, amenities, linens, bathrooms, complementary break-fast etc all are of average quality. Free Wifi, but if failed, when it would be restored, is not for sure. It took almost 8 hours after reporting to restore during my visit. The staff and Manager are cordial and cooperative, but it is not worth opting at the price they charge. I recommend to avoid, rest is individual's choice.

Date of stay: December 2017

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Soumita1305

Kolkata (Calcutta), India

Reviewed 22 August 2017

Good location, decent hotel, spacious rooms

Visited this place multiple times for its location , as it is nearest decent hotel to Hallet Hospital . Rooms are really spacious . But service of staff is ok ok . I have visited the hotel 3 times in past 3 months , and every time the room service is not satisfactory . The room amenities like AC and TV are not functionally properly at times . Overall ,it is comfortable for a single day stay

Date of stay: August 2017

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dpjmd

Pune, India

2150

Reviewed 15 August 2017

Good Hotel.. Dont know if there are any better places than this but overall nice stay.

Mutant Imagination Hotel Grading Criteria

Hotel is on First floor onward, need to walk and carry your luggage on to the first floor up-to reception lift.
Bedroom
1. Plush Bedding - beds and bedding – okay beddings and some stained linens ..no extra pillows
2. King & Queen sized rooms – King size full bed, good height and head board
3. Gloomy/Encouraging/Spooky/Horrid/Charming – Very old Vintage appearance .. old styled throughout
4. Flat-screen television – small flat screen
5. Computer and Internet access – Not available
6. Gourmet mini-bar – - Not Provided
7. DVD player / sound system - Not Provided
8. Personal safe - Not Provided
9. Irons and ironing boards - Not Provided
10. Flexible Workspaces – - Not Provided
11. Sewing set - Not Provided
12. Dresser - Provided, simple mirror wall mounted
13. Temperature regulation system – window AC in the room, very noisy and may bother some.
14. Safe with electrical outlet – Limited outlets 1 at head board
15. Refrigerator - Provided
16. Kitchen facilities- Not Provided
Regular tap water provided in unsealed bottle. Chargeable sealed mineral water.

Bathroom
17. Stylish Bathrooms – Huge huge bathroom, very old styled but huge.. I styed in that big room including the bathroom in that same area..in Mumbai
18. Grooming Essentials - Not Provided
19. Hair dryers - Not Provided
20. Shower gel - Not Provided
21. Soap - Provided
22. Shampoo, Conditioner – Provided sachets
23. Shower caps - Not Provided
24. Mouthwash - Not Provided
25. Dental kit / Toothbrush / Toothpaste- Not Provided
26. Bath Body Towels – Provided okay quality..clean but not new, some stains
27. Facial Towels - Not Provided
28. Face cleanser / Face lotion - Not Provided
29. Moisturizer - Not Provided
30. Shaving Lotion - Not Provided
31. Shaving razor - Not Provided
32. Slippers - Not Provided
33. Hair Brush - Not Provided
34. Hair band - Not Provided
35. Cotton swab - Not Provided
36. Negative ion hairdryer - Not Provided
37. Sleepwear - Not Provided
38. Bathrobe - Not Provided

Breakfast
39. Dining – Very basic food breakfast on 2nd floor, nothing extra ordinary
40. Continental breakfast – Not Provided
41. Cereal - Provided
42. Pastries – Not Provided
43. Waffles – Not Provided
44. Fruits and juices - Not Provided

Outside the room
45. Gym / Exercise - Not Provided
46. Parking - Not Provided
47. Shoe Shining - Not Provided
48. Dry Cleaning Services - Not Provided
49. Accessibility – Road side and very much accessible by local travel or cabs in the middle of the city and good connectivity if u leave the city’s bad traffic

Other Non Tangible
50. Safe of Ladies –Safe
51. Family Friendly – Great Place for Family
52. Customer Service –helpful friendly staff
53. Pet friendly – Not at all, strictly no pets

Complimentary Extras
54. Free Wireless internet Wi-Fi - Provided - unlimited
55. Choice of daily newspaper - Provided
56. Local phone calls – Chargeable
57. Express Check-Out - Not Provided