We love the staff at Matina who make the holiday perfect - however the standard of the place has gone down terribly and needs a revamp - the rooms are in a shabby state and not comfortable - ants everywhere and the pool area needs attention for cleaning
The 1 bed apt is small for 3 ppl. Very little storage space. Dated. Unfortunately ours was overrun with ants in the beds, all over surfaces. It was reported but took several days to eradicate the problem. Not pleasant trying to sleep with ants crawling over you. The room was cursory cleaned daily but it was not a great job, only the floor seemed brushed and mopped. Towels and sheets changed only once in a week, which I guess might be ok for sheets but we requested fresh towels and were told only 1 change included. €3 for further changes/fresh towel? In a hotel? Never had that experience before. No basics provided in the room only toilet rolls. So we only used 3 cups and a spoon to make tea. No sponge or wash up sachet provided. Seems excessive to have to buy dishcloth and wash up liquid for 3 cups and a spoon! The maid calls early! Too early for us (10am) and when we said it was too early she pulled a face and said tom’w? But never came the next day. Ended up 3 days with no toilet bin change….not great. The pool was not very clean. Piles of grit on the pool floor around the edges and a lot of tiny particle debris floating in the pool. Once seen it was hard to unsee! On the plus side the staff were lovely, friendly, welcoming and helpful. The food in the pool bar and the restaurant were really good quality and good value. The shop was really well stocked and reasonable prices. The hotel location was great. 3 mins walk to beach, surrounded by lots of bars and restaurants and a short 5-6min walk (up hill) to the main drag with even more shops bars and restaurants. It’s a shame they just need to improve their cleaning standards really. Based on this visit I’m afraid I wouldn’t return or recommend.
Booked a last minute trip to Rhodes and after staying in Rhodes town was looking somewhere to relax with a pool. I came across another place in Pefkos that was a bit cheaper then spotted this aparthotel and based on reviews I decided to book it and was glad I did.
Staff had contacted me the day before to check when I was arriving and I told them I would be arriving around 1330 and knew check in wasnt until 1500. On arrival I was expecting to just leave my luggage and come back later to check in but was informed it was okay and was allowed to check in early.
I had a ground floor one bedroom apartment which was spacious and could easily sleep 4 people. The kitchen was suitable if you wanted to make food yourself and had a hob, fridge, microwave and kettle. There was a tv in the bedroom and the bedroom plug sockets also had usb charging slots.
The only issue with the room being on the ground floor was the ants outside so I couldnt leave the door open as they loved to get in the room.
Location is great. Approximately 50 metres to the beach. The facilites are great with two main pools and two snack bars with reasonably priced food/drinks and screens for the football. There is also a supermarket on site.
I had paid extra for the breakfast and there was great options and it was all very good.
Staff were very friendly and helpful. I had a couple of minor issues with batteries for the AC and an issue with a towel and they quickly sorted it out. I also happened to be there on my birthday and a staff member turned up at my door with a voucher for a free cocktail which was completely unexpected.
Would happily stay here again.
Hello,
Thank you so much for taking the time to share such a detailed and positive review of your stay with us! We’re thrilled to hear that you enjoyed your time here and that we could help make your trip to Rhodes a memorable one.
It’s wonderful to know that our team was able to accommodate your early check-in and that you found the apartment spacious and well-equipped for your needs.
It’s great to hear you enjoyed our location, facilities, and breakfast options. We aim to offer a little something for everyone, and we’re delighted it met your expectations.
Thank you again for your review and we hope to welcome you back to our aparthotel in the future.
Kind regards,
Stefanos Pallas
Just back from an amazing 10 days, was so good we tried to book an extra four days, unfortunately the resort was fully booked which tells you all you need to know.
The complex itself is beautiful and well laid out, two nice clean pools, enough sunbeds for everyone with out it being crowded, nice music coming from the pool bar without it being too loud or distracting.
Hotel staff are very friendly and helpful, we had a small issue with the kettle and the shower head in our room and it was sorted quick as a flash. Room itself was spacious, fridge and freezer, microwave and hob, was also quiet, no noise coming from any of the bars or the entertainment. One little thing that I feel needs adding and that’s a curtain above the front door as it lets in light. Other than that can’t fault the rooms.
On site supermarket which has all you require, although with it being on site it is a tad on the expensive side.
A fantastic holiday and right on the beach, would highly recommend and would love to go back
Hello,
Thank you so much for your glowing review! We’re thrilled to hear that you had such an amazing 10-day stay with us, and it’s a real compliment that you wanted to extend your holiday — we’re only sorry we couldn’t accommodate the extra days!
We’re delighted that you enjoyed our pools and relaxed atmosphere, as well as the music by the pool bar. It’s great to know that our team was able to quickly resolve the small issues with the kettle and shower head, as we always aim to make sure any concerns are addressed promptly.
Thank you for your feedback regarding the room, especially about the light from the front door. We’ll certainly take that into consideration as we look for ways to further improve our guests' experience. We're glad you found the room spacious and quiet, and that it had everything you needed for a comfortable stay.
Thank you again for your review and we hope to welcome you back again soon for another fantastic holiday.
Kind regards,
Stefanos Pallas
Visited this hotel for 7 nights in August 24, 2 adults and our 12yr old daughter. It was clean and the pools and connected bars/restaurant were very good. This was our first visit to Greece so I have nothing to compare accommodation to. It was one room with three single beds, no double for us adults but it wasn't a major issue and we could push them together. Not having separate rooms for parents and daughter was a bit frustrating when getting ready but we managed it. Bathroom was basic and the shower curtain was a pain and slightly dangerous (the amount of times one of us nearly fell out the bath tub putting our hand out). However, we had looked for a low cost holiday and so we did not expect luxury, it was clean and the air con worked well and the beds were clean and comfortable. A great addition was having a well stocked supermarket on site that you could order food to your apartment (we had food and drink stocked in fridge ready for when we arrived).
Location was undoubtedly perfect, 5 minutes from beach and on a road with many different restaurants to sample. Pefkos is a very small village, basically two main roads but it had more than enough restaurants, pools, bars for us. The beach and sea was just picture postcard perfect. We will be back in Pefkos next year and although not at the same place, this is only because we like to try different places.
