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Tim_Cadwell
Stourbridge, United Kingdom

Good hotel, not enough sunbeds

4.0 of 5 bubblesReviewed 29 Jul 2024
As per review title really.
I would give a 5 if there were no issues at all however it was virtually impossible to get a sunbed to use after 9/10am (on the side of Peoples Snack Bar). There is a notice poolside about reserving sunbeds but it is not enforced and nobody takes any notice. This was from majority British people too, not Europeans. People blatantly going down with towels at 8am not coming back until 11am or later. Unfortunately you have to become part of the problem otherwise you wouldn't have anywhere to sit for the day.
There are plenty of hotel grounds that could be developed for additional outdoor. space.
Housekeeping insisted on changing beds while we were in the room when we didn't require it but wouldn't take no for an answer.
There is a really slippy part between the two pools that is not cleaned - water collects, turns green and is ultra slippy.
Despite this
Friendly English Man on duty for our arrival however local staff on reception were friendly and helpful but only needed them when I went to pay local tourist tax
Room is clean, tidy, a bit tired in places but there were USB chargers, free air-con, and the usual self catering facilities.
On-site snack bar (Peoples) very good.
Solve the sunbed problem and get a '5' bearing in mind its star status.
Date of stay: July 2024
Room Tip: When TripAdvisor suggests "The pool gets crowded so snag a spot early on" then it is part of the...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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All reviews peoples bar meltemi restaurant old block next year air con snack bar great holiday bars and restaurants one bedroom apartment self catering plenty of sunbeds lee beach oasis bar sea view well stocked supermarket two weeks family holiday
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Reviewed 18 July 2024 via mobile

Just come back from a fantastic experience at Matina! We were welcomed by very friendly and helpful receptionists, and it was very easy to find our apartment. The facilities were great, plenty of sunbeds by the pools, two places to eat and a supermarket. The thing that really made our stay special was the staff - all waiters were so friendly and chatty and said goodbye when we left. Food was very good quality and great value for money. Live music in the evenings sounded fab, and there was good coverage of the football final in the bars! There was a fantastic acrobatics performance by one of the pools one time (picture shown). Also the most perfect location because it was a 2 minute walk to the beach! We will definitely return, but this time with all our friends :)

Date of stay: July 2024
Trip type: Travelled with family
Thank Sophie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Ιδιοκτήτης at Matina Pefkos Aparthotel, responded to this reviewResponded 18 August 2024

Hello!

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We are so happy to hear that you had such a fantastic experience at Matina. It’s always our goal to make sure every guest feels welcome and well taken care of, so we’re delighted to hear that our receptionists, waitstaff, and facilities made such a positive impression.

We’re glad you enjoyed the sunbeds, the dining options, and our on-site supermarket. It’s great to know that our live music and the football final coverage added to your enjoyment. We’re especially pleased that you found the acrobatics performance memorable – we aim to offer unique experiences to all our guests.

We can’t wait to welcome you back with your friends next time!

Thank you again for your kind words, and we look forward to your return.

Kind regards,

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

Fantastic self catering hotel. Very clean, staff are friendly, helpful, and easy to talk to. Rooms have everything you need for a good stay. 3 pools, which are cleaned every day. 5 minutes from the beach, restaurants, and bus stop to travel the island. Surrounded by large hills and stunning scenery. Definitely worth the visit.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teresa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Ιδιοκτήτης at Matina Pefkos Aparthotel, responded to this reviewResponded 17 August 2024

Hello,

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the additional facilities at the Hotel such us supermarket and pool facilities. We do aim to offer our guests convenience as well as value for money so it’s great to see that we have got this balance right.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

We have just returned from our 4th visit to Matina! Another fabulous stay. Location & facilities spot on. Staff some of the friendliest you will ever meet! Our apartment was a little dated but the cleaners do an amazing job and they are more than adequate for a comfortable stay! Our girls are older now so it's not an issue for us anymore but I do feel the outdoor playarea could do with some attention. Missing a trick as its in the shade for parts of the day so would be a welcome change from the pool for the younger ones. Favourite places to mention Happy Friends, Zig Zag, Oasis... I could go on. Everywhere is wonderful!! We will be back. Don't hesitate to book, you are guaranteed to have a wonderful time 😊

Date of stay: June 2024
Trip type: Travelled with family
Thank nataliemX945KA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Ιδιοκτήτης at Matina Pefkos Aparthotel, responded to this reviewResponded 17 August 2024

Hello,

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay but feel that the feedback from guests who have stayed at the Hotel on numerous occasions is vital to ensuring that we are maintaining our own high standards.

We appreciate your kind words about our location, facilities, and especially our staff—it means the world to us that you find them to be some of the friendliest you’ve ever met! Your feedback about the apartment is noted, and we are glad you thought it was comfortable and well-kept.

Thank you also for mentioning the outdoor play area. We understand how important this is for families with young children, and we’re taking your suggestion seriously as we look to improve our offerings for all age groups.

Once again, thank you for your review and we very much look forward to welcoming you back to the Hotel when you visit us again.

Kinds Regards,

Stefanos Pallas

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Reviewed 11 July 2024

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Ιδιοκτήτης at Matina Pefkos Aparthotel, responded to this reviewResponded 16 August 2024

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 July 2024 via mobile

Fantastic complex
Fantastic location
Fantastic staff
Fantastic food
Fantastic room
Fantastic views
Fantastic resort
Martina you are credit too perkos
What a lovely holiday
The food in the meltami restaurant which is part of the half board option was the highlight of the holiday
The portion sizes were very generous
Entertainment was good with some very good acts
Supermarket on site is also fantastic
Can’t go wrong with this place

Room tip: If you arrive late after midnight and fancy a drink the oasis bar opposite is open
Date of stay: July 2024
Trip type: Travelled with family
2  Thank M298XCpaulh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Ιδιοκτήτης at Matina Pefkos Aparthotel, responded to this reviewResponded 16 August 2024

Hello,

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. We’re delighted to hear that your holiday with us was such a memorable experience.

It’s wonderful to know that you enjoyed every aspect of your stay, from our location and views to the quality of our food and entertainment. We’re especially pleased to hear that the Meltemi restaurant was a highlight for you and that the portion sizes met your expectations.

Your kind words about our staff, are greatly appreciated. Its lovely to know their efforts contributed to your enjoyable stay.

Thank you once again for your review. We look forward to welcoming you back in the future and ensuring your next visit is just as fantastic!

Kind regards,

Stefanos Pallas

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