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Serena P

Amazing stay!!!

5.0 of 5 bubblesReviewed 8 Sept 2023
Such a lovely place with kind and helpful staff. We were amazed by their hospitality. We had the best holiday experience ever. Nothing is too much for them. There is entertainmenttwice a week!
Overall we would highly recommend Matina hotel and definitely we will be back very soon! Thanks to everyone!
Date of stay: August 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this review
Responded 6 Feb 2024
Hello P3321ZOserenap

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay and appreciate the opportunity to take on board and respond to our guests feedback.

Your positive comments regarding your stay with us and the Hotel overall were wonderful to read and we're delighted that you had such an enjoyable and relaxing stay with us.

Once again, thank you for your review and we hope to have the opportunity to welcome you back to the Hotel again in the future.

Kinds Regards

Stefanos Pallas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,581)
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All reviews peoples bar meltemi restaurant old block next year air con snack bar great holiday bars and restaurants one bedroom apartment self catering plenty of sunbeds lee beach oasis bar sea view well stocked supermarket two weeks family holiday
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Reviewed 29 August 2023

Ridiculous situation with sun beds. Have to get up in the middle of the night to go and reserve a bed if you want to get one. If like us you refuse to do it then don’t expect to get one. Spoke to the hotel but nothing done

Date of stay: August 2023
Trip type: Travelled with family
2  Thank Pullen-1971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 19 September 2023

Thank you for taking the time to post your review following your stay with us. Unfortunately, as you have not advised when you stayed with us, it is difficult for us to establish how your query was dealt with at the time by our Reception staff.

We would like to advise that contrary to your comment “nothing done” when you reported this to us, we have introduced a policy with regards to towels being placed on sun loungers prior to the pool opening at 8am. This policy has been very successful so far and we have seen positive results even during the short time that it has been in operation.

We are disappointed that you have based your entire rating and review on this one element of your stay with us. Whilst we appreciate that this is clearly a situation that you found intolerable, you make no mention of our Hotel facilities, staff, cleanliness, location etc. which is usually the basis upon which our guests rate their stay with us. We understand that this may have had an impact on your stay but feel that to dismiss all other elements of your stay in favour of this one issue is unfair.

Sadly, inconsideration from other holiday makers is a relatively common occurrence throughout the entire tourist industry and certainly not something that is exclusive to our Hotel, albeit we have now taken step to improve the situation. We are still disappointed that you have taken the entirety of your frustrated out on the Hotel when the reality of the situation is that the blame lies entirely with other guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2023

Incredible hotel, me my partner and our 3 boys (8, 5 & 5 months) were half board for two weeks. As well as another 40 family and friends were there for a wedding.
The food in the restaurant was absolutely incredible, everything was hand made and freshly cooked. The staff were amazing and accommodated us on a number of occasions when we all ate together, even then service was amazing, nobody was waiting around and the food quality never once suffered.
I've seen on other reviews people commenting on the rooms being out dated, this is not the case, yes they are very plain however they are clean, tidy and extremely spacious (we had a family room) and even with a large travel cot and buggy in the living area we still had more than enough room for the 5 of us.
The two pools were great for kids as they are relatively shallow for the majority and very easy to see the deep end, my 5 year old spent a lot of time without arm bands due to this.
The bar staff were brilliant with us and all the kids, dancing and having fun with us all. Once the staff recognised us and our kids after a day or so, the kids loved that they were able to go and get drinks by themselves and put on to our tab if we ok'd it with the staff.
The wedding reception and food was unbelievable and the food was completely different to the standard menu which made it even more amazing.
Overall we would 100% go back and will be looking to book soon.

Room tip: For families I'd 100% recommend going half board as the food is incredible!
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Chris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello P4484MSchrisd

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the additional facilities at the Hotel such as the snack bars, Meltemi restaurant, supermarket and pool facilities. We do aim to offer our guests convenience as well as value for money so it’s great to see that we have got this balance right.

We are also delighted that our staff had such a positive impact on your stay with us. We will ensure that your positive feedback is passed back to them.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2023

Currently sat around the pool on our last day at The Matina Aparthotel in Pefkos. I can honestly say that we have had such a lovely holiday here. The hotel is situated in an amazing spot, 2 minute walk from the beautiful Lee beach, where the water is so warm and clear and the fish are in abundance, snorkeling is a must.... There are many many bars and restaurants that are all equally as good as each other and all in a stones throw from The Matina, whilst you would not know this as we could not hear the hussle and bussle once in our room. There is plenty to do in Pefkos, a must is the Glass Bottom Boat, we had a great time!
Now on to The Matina, it's a great place!!! We opted for self catering, after many years of all inclusive holidays, we stayed in a 1 bedroom apartment, that is basic but very clean, had everything we needed. The hotel delivers a fantastic service, there are two pools, we have never had a sunbed problem I add, with pool side bars. There is a lovely restaurant, good food! The amenities are excellent and the hotel is clean.
The staff are at another level! Such lovely, hard working people. They get to know you, even remember your names! Nothing is too much! We have watched them welcome people back that, have returned year after year! Must give a shout out to George at the People's bar, who always greeted us warmly, and worked hard to make sure people were happy, along with the rest of the team at the People's bar! The other bar is chilled, with entertainment twice a week, and has just the best bar staff!! Sergo, David and finally the wonderful Filiw, thank you for making us feel welcome! They are just ace!!!
Overall I would highly recommend The Matina, I can reassure you that you will have an amazing stay!
Thank you Matina hotel! We will be back!!!

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank kellyk823
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Kelly

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the Hotel staff. We believe our staff are the Hotels biggest asset and we're delighted that they had such a positive impact on your stay with us. We will ensure that your kind words are passed back to them.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

I'm just home from my holiday here and it was brilliant. i had emailed prior to arrival with a request of a ground floor apartment which was honoured on arrival. Check in was fast and easy, the man on reception even helped us to the room with our cases. We had done an online shop with the onsite supermarket prior to arrival and this was delivered and in the room on arrival-even put away! We had a 1 bedroom/2 bathroom apartment that was located in block 8, overlooking the main pool and people snack bar. Room was well equipped and the maid we had for the week was excellent. Room was cleaned daily. Always managed to get a sun lounger and the main pool/childrens pool. There is another pool also which is by the matina snack bar but i didn't use that pool, had a drink in the matina bar and staff were friendly. There is a large shaded play area by the kids club which is great for getting the little ones out of the midday sun. Staff and service at the people snack bar was great, food is very nice and reasonably priced. The food at the meltemi restaurant is beautiful and very reasonably priced. Again staff are great and always smiling, infact that was the case for every staff member at the matina. Nothing is too much trouble. Short 2 minute walk to the beautiful beach and a few minute the opposite way out of the complex to the resort center. My first visit here but definitely not the last. See you next year!

Room tip: some of the higher floor rooms in certain blocks have a sea view
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 780nickib
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Nick

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the additional facilities at the Hotel such as the snack bars, supermarket and pool facilities. We do aim to offer our guests convenience as well as value for money so it’s great to see that we have got this balance right.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2023 via mobile

We stayed at Matina in a studio apartment for 10 nights in July. Superb location - very close to beach and numerous good bars and restaurants. Pool areas, staff and on-site supermarket are excellent. Our apartment was very basic and in need of upgrading. The internal walls and furnishings were scruffy and tired. We’d return to the area but probably not to this accommodation unless we knew the rooms had been improved.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank DaveTheDon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Dave

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay and appreciate the opportunity to take on board and respond to our guests feedback.

Your positive comments regarding your stay with us and the Hotel overall were wonderful to read and we're delighted that you had such an enjoyable and relaxing stay with us.

We would like to clarify that our Hotel is a 3* Hotel our rooms reflect this star rating. We would also like to mention that of course our rooms do suffer minor wear and tear throughout the season, which if course we do our very best to repair and keep on top of - however this is much more difficult during high season (when you stayed) as our rooms are booked back to back for the entire period. We are sorry that you felt the rooms were not up to the standard that you expected.

Once again, thank you for your review.

Regards


Stefanos Pallas

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