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Kelly K

Wonderful hotel, great staff, situated perfectly

5.0 of 5 bubblesReviewed 16 Aug 2023
Currently sat around the pool on our last day at The Matina Aparthotel in Pefkos. I can honestly say that we have had such a lovely holiday here. The hotel is situated in an amazing spot, 2 minute walk from the beautiful Lee beach, where the water is so warm and clear and the fish are in abundance, snorkeling is a must.... There are many many bars and restaurants that are all equally as good as each other and all in a stones throw from The Matina, whilst you would not know this as we could not hear the hussle and bussle once in our room. There is plenty to do in Pefkos, a must is the Glass Bottom Boat, we had a great time!
Now on to The Matina, it's a great place!!! We opted for self catering, after many years of all inclusive holidays, we stayed in a 1 bedroom apartment, that is basic but very clean, had everything we needed. The hotel delivers a fantastic service, there are two pools, we have never had a sunbed problem I add, with pool side bars. There is a lovely restaurant, good food! The amenities are excellent and the hotel is clean.
The staff are at another level! Such lovely, hard working people. They get to know you, even remember your names! Nothing is too much! We have watched them welcome people back that, have returned year after year! Must give a shout out to George at the People's bar, who always greeted us warmly, and worked hard to make sure people were happy, along with the rest of the team at the People's bar! The other bar is chilled, with entertainment twice a week, and has just the best bar staff!! Sergo, David and finally the wonderful Filiw, thank you for making us feel welcome! They are just ace!!!
Overall I would highly recommend The Matina, I can reassure you that you will have an amazing stay!
Thank you Matina hotel! We will be back!!!

Date of stay: August 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this review
Responded 6 Feb 2024
Hello Kelly

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the Hotel staff. We believe our staff are the Hotels biggest asset and we're delighted that they had such a positive impact on your stay with us. We will ensure that your kind words are passed back to them.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,589)
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All reviews peoples bar meltemi restaurant old block next year air con snack bar great holiday bars and restaurants one bedroom apartment self catering plenty of sunbeds lee beach oasis bar sea view well stocked supermarket two weeks family holiday
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Reviewed 16 August 2023

I'm just home from my holiday here and it was brilliant. i had emailed prior to arrival with a request of a ground floor apartment which was honoured on arrival. Check in was fast and easy, the man on reception even helped us to the room with our cases. We had done an online shop with the onsite supermarket prior to arrival and this was delivered and in the room on arrival-even put away! We had a 1 bedroom/2 bathroom apartment that was located in block 8, overlooking the main pool and people snack bar. Room was well equipped and the maid we had for the week was excellent. Room was cleaned daily. Always managed to get a sun lounger and the main pool/childrens pool. There is another pool also which is by the matina snack bar but i didn't use that pool, had a drink in the matina bar and staff were friendly. There is a large shaded play area by the kids club which is great for getting the little ones out of the midday sun. Staff and service at the people snack bar was great, food is very nice and reasonably priced. The food at the meltemi restaurant is beautiful and very reasonably priced. Again staff are great and always smiling, infact that was the case for every staff member at the matina. Nothing is too much trouble. Short 2 minute walk to the beautiful beach and a few minute the opposite way out of the complex to the resort center. My first visit here but definitely not the last. See you next year!

Room tip: some of the higher floor rooms in certain blocks have a sea view
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 780nickib
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Nick

Thank you so much for your lovely comments following your holiday at the Matina Aparthotel Pefkos. It’s wonderful to hear that our Hotel has offered you a warm welcome and you enjoyed your stay with us.

It was good to know that you found your room and the resort in general to be of a high standard and the standard of cleaning to be good. It was also great to read your positive comments regarding the additional facilities at the Hotel such as the snack bars, supermarket and pool facilities. We do aim to offer our guests convenience as well as value for money so it’s great to see that we have got this balance right.

Once again, many thanks for taking the time to write your review and we hope to have the opportunity to welcome you and your family back to the Hotel again in the future.

Kind regards

Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2023 via mobile

We stayed at Matina in a studio apartment for 10 nights in July. Superb location - very close to beach and numerous good bars and restaurants. Pool areas, staff and on-site supermarket are excellent. Our apartment was very basic and in need of upgrading. The internal walls and furnishings were scruffy and tired. We’d return to the area but probably not to this accommodation unless we knew the rooms had been improved.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank DaveTheDon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Dave

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay and appreciate the opportunity to take on board and respond to our guests feedback.

Your positive comments regarding your stay with us and the Hotel overall were wonderful to read and we're delighted that you had such an enjoyable and relaxing stay with us.

We would like to clarify that our Hotel is a 3* Hotel our rooms reflect this star rating. We would also like to mention that of course our rooms do suffer minor wear and tear throughout the season, which if course we do our very best to repair and keep on top of - however this is much more difficult during high season (when you stayed) as our rooms are booked back to back for the entire period. We are sorry that you felt the rooms were not up to the standard that you expected.

Once again, thank you for your review.

Regards


Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2023

We have just returned from a great holiday. The rooms are basic but have everything you need and we had a great balcony. The beds are very comfortable. The rooms are immaculate, housekeeping is fantastic and no end of clean towels and toilet paper.
We were self catering, you can budget your holiday to your means. Great supermarket on site, however a full English breakfast can be as little as 5. euros.
We ate out at night and there is a fantastic array of restaurants within 2-10 minute walking distance.
We purchased drinks at the supermarket & drank them around the pool. The supermarket do sandwiches for 2 euro.
The staff are great and extremely helpful.
We hired a car and found the roads fine with very little traffic.
If I wanted to be picky, don't like shower curtains & they will only give you one room key which can be a pain.
Overall a fantastic place for a great holiday. Location is amazing, 2 minutes from the beach. Will definitely return. Thank you!!!

Date of stay: August 2023
Trip type: Travelled with family
Thank deborahbrumwell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Deborah

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay and appreciate the opportunity to take on board and respond to our guests feedback.

Your positive comments regarding the staff, rooms, facilities and the Hotel overall were wonderful to read and it’s good to know that are getting things right and that these things had such a positive impact on your holiday.

We would like to clarify that we do not allow guests to eat or drink items not purchased from our snack bars at any of the pools. This is for tax purposes and we do clearly state this on the signs that are situated around the pool. The purpose of providing an extensive range of food and drink at our supermarket is due to the Hotel being self catering, and guests consume these items in their room.

Once again, thank you for your review and we hope to have the opportunity to welcome you back to the Hotel again in the future.

Kinds Regards


Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2023

Rooms were very basic and need updating. The customer service in the on-site mini market was shocking.
The rest of the staff were amazing though, super friendly and welcoming. The location was perfect as it was so close to the beach and bars and the pool areas were great. No sun bed wars either unlike other holiday locations. Air con is free which isn’t the case with other hotels in the area who charge €10 per day.

Room tip: No sun bed wars Free air con Great location
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Louise C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Louise

Thank you for taking the time to post your recent review of the Matina Pefkos Aparthotel. We’re always grateful to guests who take the time to review their stay and appreciate the opportunity to take on board and respond to our guests feedback.

Your positive comments regarding your stay with us and the Hotel overall were wonderful to read and we're delighted that you had such an enjoyable and relaxing stay with us.

As you don't mention any details at all with regards to your experience in the supermarket, we are unable to respond to this allegation. However, we would like to state that we rarely receive anything but positive feedback with regards to our abc supermarket staff. It would be useful in future to offer more details when making allegations in a public forum, to afford the business in question the opportunity to investigate, respond and improve their services.

Once again, thank you for your review and we hope to have the opportunity to welcome you back to the Hotel again in the future.

Kinds Regards


Stefanos Pallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2023 via mobile

Basic but clean apartments. Good maid service regarding towel changes and cleanliness. Good pools, tho the floors surrounding could do with a jet wash. Noticed that more in 2nd week when hotel was full.
Nice friendly staff. Special shout-out to Leo (nickname) , I hope that's correct , who works at people bar. Young lad but very pleasant and great at his job.
Food at Matina we found to be very good. My son says the milkshakes were amazing!
Good location. 1 minute to beach, bars and restaurants on doorstep.
Well stocked shop on site but found it to be quite expensive.

Date of stay: July 2023
Trip type: Travelled with family
Thank 1985jayn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefanos pallas, Owner at Matina Pefkos Aparthotel, responded to this reviewResponded 6 February 2024

Hello Jayn

Thank you for taking the time to post your recent review of the . We’re always grateful to guests who take the time to review their stay and welcome the opportunity to respond to any issues that guests raise resulting in them marking less than the full 5/5 rating.

Your positive comments regarding the staff, food, facilities and the Hotel overall we’re wonderful to read and it’s good to know that are getting things right and that these things had such a positive impact on your holiday. However, as your review was extremely positive, it is difficult to understand why you decided against marking the Hotel the maximum 5/5, therefore we are unable to improve our service in order to achieve the highest rating in the future.

We would like to clarify that the pool areas are thoroughly cleaned every evening including floor areas. The pools have very heavy use during high season and for this reason, the pool cleaning is not an area that is ever compromised on. It is also a very visible process.

Once again, thank you for your review and we hope to have the opportunity to welcome you back to the Hotel again in the future to earn those elusive 5 stars.

Kinds Regards


Stefanos Pallas

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