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Reviewed 11 June 2021 via mobile

I would like to give a score of 5 for an excellent customer service provided for us by the Front Desk Agent named Tanner , who welcomed us warmly in a very friendly manner . He showed a very composed and very professional yet not intimidating dealing with the guest . He was very accommodating and definitively won’t feel hesitant to raise a concern for him . Very assertive , professional and smart .

The new attraction of studio city which is the water park is just undeniably enjoyable . Must recommended . Must try !!!

We want to give commendation as well to the room runner named as Melda if I remembered her name correctly . She’s the one who assisted us yesterday 10th June in room 25008.

Superb customer service !!!!

Date of stay: May 2021
Trip type: Travelled with friends
Thank Seaside618463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin Lam, Other at Studio City Macau, responded to this reviewResponded 12 June 2021

Dear Seaside618463,

Thank you very much for your generous comments regarding your recent experience at Studio City.

It is always a pleasure to receive positive feedback and we are glad to read you enjoyed it. We strive to continuously improve the quality of our services and I am sure that your feedback will be encouraging to all the team members.

Thank you for you special mentions on excellent service offered by our Front Desk team members Tanner and HSKP Maela, we are very happy to know about it.

Thank you again for sharing your experience and we look forward to welcoming you again soon.

Yours sincerely,

Stone Zhou
Front Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

We spend most of the time by the pool and water park it was so funreally enjoy their outdoor facility during this period not much people so that we can really relax around and all the staff are really friendly and professional. We dine in Cabana bar , Spotlight for breakfast it was pretty energetic there have variety of choices in the buffet counter, Bi Ying for dinner it is Michelin guide restaurant also recommence by most of the foodie platform and that’s really worth to try , also we dine in Joyride diners after we check out there have nice spot to take picture and their signature crispy chicken burger taste better than shake shake burger but it will be better if less salt. Overall experience owersome and will be back again.

Date of stay: May 2021
Trip type: Travelled with friends
Thank LynnOng90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin Lam, Other at Studio City Macau, responded to this reviewResponded 27 May 2021

Dear LynnOng90,

Thank you for your kind feedback on your recent experience.

We are glad to read you enjoyed your stay and particularly the dining experience in various restaurants as well as the outdoor facilities.

Thank you again for sharing your experience and we look forward to welcoming you again soon.


Kind regards,
Kelvin CP. Lam
Front Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

Our stay was indeed spectacular, my Boyfriend & I enjoyed our quality time in the hotel. Our room was well prepared & clean.

A welcome fruit was arranged inside the room. Since it’s my bday. They even gave a little suprise. A Cake, Chocolate Cake with a studio hotel design. A very heartfelt greetings from them. I felt so special.

Facilities like gym, pool & spa are amazing too. And maintain a hygienic cleanliness

What i love the most is there breakfast buffet at spotlight restaurant, alot of choices of juice. A noodle station, Egg station & waffle and pancakes too. Plus they gave us a late check out with is very thoughtful of them. Kudos to all staff of Studio Hotel. Well Done.

Surely i will come back to stay in your hotel again.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank rhn0005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin Lam, Other at Studio City Macau, responded to this reviewResponded 26 May 2021

Dear Rhi A,

Thank you for your generous comments regarding your experience at Studio City. It is always a pleasure to receive positive feedback. We are glad to read you particularly enjoyed the breakfast and the gym, pool & spa.

We strive to continuously improve the quality of our services and I am sure that your feedback will be encouraging to all the staff.

Thank you again for sharing your experience. We look forward to welcoming you again in the near future.


Yours sincerely,
Kelvin CP. Lam
Front Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021 via mobile

We promised to come back and we definitely did! This time we didn’t get a suite due to the amount of rooms that are booked. Our room was the deluxe king bed, the moment you enter you will see these big windows where you have these beautiful view of the nature and where the sun hits the bedroom floor. It was just truly beautiful! Honestly it looks bigger than the suite we had last year. The bed is so soft, clean and comfortable. In front was the tv , mini bar with nespresso machine , a sofa and a center table. The toilet/bath and toiletries are nice. Everything is accessible, complete and they even have a pillow for your comfort when using the bathtub. My partner and I booked this room for her birthday and at the same time to enjoy the remaining days we have before coming back to work. We’re so glad we chose Studio City, it really gave us the staycation that we needed. Apart from having a nice room, SC is actually giving ICBC card holder a 25% discount to use in all the restaurants in the hotel and 20% discount for locals that you can also use for in room dining which I personally enjoy as I am an “in room dining person “ so this made the staycation even better! I also wanna say they have a good menu and I would highly recommend their breakfast ala-carte , choose pancake it’s good! But if there’s something that we would like SC to improve... it’s the staff. I wish they can be more friendly. We won’t forget the staff who brought the cake for my partner he didn’t even greet her or at least smile at us. He barely said a word and he looked really unhappy. But not just him, we also noticed on the first day upon checking in, all the staff don’t smile at all. There is only one guy named Arman , I think he’s a bell boy. He is so friendly even before the first time we met him. It would feel nice to be greeted like how he does it. We believe a smile won’t hurt and being friendly shouldn’t be difficult.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Wonderisse13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin Lam, Other at Studio City Macau, responded to this reviewResponded 22 May 2021

Dear Wonderisse13,

Thank you very much for sharing your recent experience at Studio City.

We are very glad to know you and your family were pleased with the hotel, the restaurants and all the entertainment facilities.

We aim to provide the best in facilities and services. Your feedback is very important to us and would like to inform you that all your comments are duly noted and reviewed to further improve our product and services.

Once again, thank you and we hope to have the pleasure of welcoming you and your family again at Studio City soon.

Yours sincerely,

Stone Zhou
Front Operations Manager

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Reviewed 7 May 2021

Great room, good staff. Some good restaurants. When water park is open would be even better. Golden reel and Legend Heroes Park was closed so will try out next time. Joyride in particular, we loved a lot.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank betobetobebeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin Lam, Other at Studio City Macau, responded to this reviewResponded 7 May 2021

Dear betobetobebeto,

Thank you very much for your generous comments regarding your recent experience at Studio City.

It is always a pleasure to receive positive feedback and we are glad to read you enjoyed it. We strive to continuously improve the quality of our services and I am sure that your feedback will be encouraging to all the team members.

Thank you for you special mentions on great room, good staff, restaurants throughout your stay, we are very happy to know about it.

Our water park will be grand open in 22 May and our Golden Reel & Legend Heroes are opening in most of the days during the week.

Thank you again for sharing your experience and we look forward to welcoming you again soon.
Yours sincerely,

Stone Zhou
Front Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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