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Jade P
Auckland, New Zealand

Overpriced for what you get!!

1.0 of 5 bubblesReviewed 27 Jul 2019
We had the worst experience with Hotel Vila Ombak. We were over charged & they never corrected this, the rooms weren't cleared until late in the afternoon meaning breakfast was left on the table ALL day which was highly disgusting, we were travelling with our kids & they didn't have a kid friendly menu at the restaurant or were willing to accommodate smaller sizes for them & Things were broken in the room. Just not worth the money at all & especially not kid friendly.
Date of stay: July 2019
Trip type: Travelled with family
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (2,623)
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Traveller rating
1,052
830
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300 - 305 of 2,623 reviews
Reviewed 25 July 2019 via mobile

Fantastic hotel with great location right infront of the beach. Very nice pools and great amenities including a spa and 24 hour clinic.

Rooms and bathrooms are very spacious, tidy and clean.

Staff is very friendly, helpful and professional. Breakfast was great as well as the dinner buffets on the beach with live bands!

Highly recommend Hotel Vila Ombak as ypur choice of stay on Gili Trawangan.

Thank you Vila Ombak Team for making our stay so special! Keep up the great work!

Date of stay: July 2019
Trip type: Travelled with friends
Thank Tanja B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2019

We stayed for four nights in July 2019 for our honeymoon. Facilities are good. Location is close to the business of Trawangan. Beach is not for swimming in due to boats etc. Pool is nice. Breakfast is very disappointing. Staff lack initiative. No drinking glasses, water, butter was a common occurance,food ran out very quick and was not replaced. When asked the staff would replace two or three glasses etc. Dinner service is excellent and provided for by the sea and reasonable prices and the staff at dinner service and the chef were lovely and excellent. For a quiet relaxing luxurious stay I would recommend elsewhere.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Aoife S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2019 via mobile

It's a very moderate hotel. Though it claims to be a four star it's no where close to it.
The rooms are very basic. Staff is untrained.
WiFi connection is an issue .
They try to create a charge for the smallest thing like ice.....Also room service has a delivery charge attached!!
All in all not worth it!!
Location is right at the beach though

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Sohil74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2019

I made the reservation at the hotel "Vila Omak" in Gili Trawangan. I was scheduled to stay there from June 2 to June 4, 2019. There was an unforeseen event where a large swell came on the day my trip was scheduled, and the government sent a letter to the boat operators not authorizing the tourists to go there islands due to the great waves. So I could not go and had to stay in Bali for these two days where I paid for another hotel.
The hotel in Vila Ombak paid me 50% of the amount I paid, which I find extremely unfair since it was not for reasons of force majeure and not of my own free will.
I am disappointed with this hotel, I understand charging a fine, but it can not be 50%.
I will not be staying at this location on a next trip ...
Daniela Feyh

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Service
Thank Daniela F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2019 via mobile

Excellent big property, perfect to spend a relaxed holiday. Lots of trees and green lawns make it scenic. It's located on the beach and at the end of the most happening street in Gili Trawangan.

Has a beautiful pier with heart shape on it with the scenic mountains from Lombok in the backdrop.

3 Swimming pools are fantastic with one of them having a mini pool for kids. Bar is available and you can enjoy drinks in the pool.

Rooms are big with even bigger bathrooms, bathtub was not available in the room we stayed in. Separate area outside rooms for bike parking. Rooms do not share walls, so lot quieter than expected.

Food was very good, wide variety of options in breakfast buffet. In the evening you could enjoy dinner buffet on beach with live music.

Indian food options are not available, however 500 meters away there is an Indian restaurant.

This place is walkable from the harbor, around 700 meters. However if you are traveling with excessive luggage or kids and are not in mood of walking dragging your luggage, then hire a Tonga, they cost a bit though. Or just send your luggage in the Tonga.

Date of stay: May 2019
Trip type: Travelled with family
Thank adi-rao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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