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Reviewed 18 September 2017 via mobile

Came here with a group of friends, the staff where very fun and welcoming, Indian food, sheesha and vibe was tasty and cool. The rooms were clean and the aircon worked really well. The included breakfast was good so we didn't have to worry about it in the morning. I would definitely recommend this place to anyone coming to gili trawangan

Stayed: September 2017, travelled with friends
Thank 855andrewv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PesonaManager, Manager at Pesona Beach Resort & Spa, responded to this reviewResponded 20 September 2017

Thank you for taking the time to write a review. We're happy to hear you enjoyed your stay. We hope to see you again someday!

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Reviewed 5 September 2017 via mobile

We tried the restaurant, we had 2 shishas,1 wasnt that good,they fixed it for us,very friendly staff and yummy food,awesome view,would recommend it to anybody who wants a good shisha and good food at the same time

Stayed: September 2017
Thank SLIMI80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PesonaManager, General Manager at Pesona Beach Resort & Spa, responded to this reviewResponded 7 September 2017

Thank you for taking the time to write a review. We confident in the sheesha we serve and if it is not smoking properly our waitstaff are always willing to amend the situation and educate guests on ways to improve the experience. We hope you will join us again soon and try a few more of our new flavours like kiwi, berry and guava.

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Reviewed 4 September 2017 via mobile

Friendly staff and help full im stay for 2 night feel more relax room so big and nice
I love the breakfast so good and they have restaurant so yummy make me more and more hungry again
Hope see you again on my next journey or my honey moon

Stayed: September 2017, travelled on business
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PesonaManager, General Manager at Pesona Beach Resort & Spa, responded to this reviewResponded 7 September 2017

Thanks for the lovely review. We are pleased you enjoyed your stay with us at Pesona Beach Resort & Spa and look forward to welcoming you again on your next holiday or your honeymoon. :)

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Reviewed 30 August 2017

The hotel was great! Great location and great friendly staff who were always happy to teach us more Indonesian and gave us some great advise on where to change money.

The hotel had a great vibe and got busy during the evening in the restaurant.

The Room
The room was great! It was large and had a sitting area so if we wanted to chill in the room then we were stuck on the bed.
There were a couple of English TV channels and we stuck to discovery most of the time.
The website said that there was room service but there was no phone so not sure how that works. Needless to say that we didn’t try to order room service.
The bed was hard and 2 singles pushed together but that happens a lot in Indo so we weren’t too fussed about this.
There was a safe in the room that wasn’t working when we arrived but they changed this out straight away.

The Facilities
The hotel offers filtered water in a glass bottle which is refilled each day. This is to help with the minimisation of plastic water bottles and we appreciate this especially when you walk around the island and there is a bit of discarded rubbish throughout the island.
We drank this water and used it to refill out large water bottles for the day.
We used the laundry facility at the hotel which was cheap! 2.5kg cost us $10AUD. This saved us from washing when we got home  We dropped it off in the morning and it was ready the next day at around 11am.
There is a pool but we didn’t use this as we were usually snorkelling. We did use the shower next to the pool to rinse when we returned.
The Spa does not charge to the room but was the best massage we found on the island.

The staff are very friendly and always happy to help.

The only downside is that it was very loud in the evening until around 11 and the last night we spent here was extremely loud until the wee hours of the morning due to the next door party. I did not sleep the final night. That sucked.
We were told about the party the day of but we didn’t realise how loud it would be.

They are building more rooms towards the back on the property which would be great because it would be a lot quieter.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PesonaManager, General Manager at Pesona Beach Resort & Spa, responded to this reviewResponded 2 September 2017

Thank you for your kind review, Kim. We are pleased you noticed our efforts to reduce plastic waste on the island and enjoyed interacting with our staff. It's true, this central area of Gili Trawangan can get a bit noisy at night. We are trying to combat this with our new rooms in the back and also will soon have another pool specifically for hotel guests. We do not offer phones in the rooms at this time but are happy to deliver food from our restaurant to any room during normal hours of operation. So happy you had a chance to sample our spa! We great pride in the service at Azure Spa and never get tired of hearing when people enjoyed both their massage treatments and the general vibe of the resort. We hope to welcome you again on your next island holiday.

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Reviewed 19 August 2017 via mobile

Room was VERY clean and comfortable, shower was good, staff were very helpful, restaurant was also good (we went two out of 3 night). (Don't go to scallywags grill, it was recommended but the worst bbqd fish I've had in SE Asia.)

They are currently doing building work to extend it but we were in the room closest to the work and it wasn't really too bad. (Despite what other reviews say).

Overall very pleasant and very good value for money.

Also, very important, location is excellent. If you go much further you will maybe need a horse carriage to get heavy bags there but the horses look so unhappy!!!!!

Also, not related to pesona, but relevant to gili T... DO NOT get a boat with the company semaya one, 6 hour delays, then overfilled, kicked 12 people off in Lombok (we were going to Bali). Boat is awful, v small narrow windows, many people seasick and having panic attacks. Staff gave no information (just said "sorry don't speak English", but clearly did). So many people in such a small confined space, if it had sank no one would get out.

DO NOT USE SEMAYA ONE!!!!

Stayed: August 2017, travelled as a couple
Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PesonaManager, Manager at Pesona Beach Resort & Spa, responded to this reviewResponded 26 August 2017

Thank you for your very kind review. We are pleased to hear you enjoyed both your stay in our resort and your meals in the Pesona restaurant. August can be a tough time for the boats as it is windy season, perhaps next time you visit we can help you out with some domestic flights. Hope you enjoyed the rest of your holiday!

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