The outside space was lovely and the views from the apartment were amazing.
The apartment was not as clean as we expected it to be, dust, spiderwebs and one of the cupboards had ants because something sticky had not be clean up. Also the overthrows on the beds in the second bedroom had stains on them. The main bedroom had the most awful damp smell I have ever smelt, it was so bad that we dreaded going to bed each night. We found black mould growing up the walls, if the apartment had been clean properly surely they would have seen this.
We were in Lake Como as part of a wedding party and were very busy so when we returned to the UK we contacted the company we booked through to complain and to ask for some money back. We have found their aftercare to be very dismissive, not taking on board our feedback and telling us we should have complained at the time. I have tried to explain that because of the wedding we did not have time to do this while at the lakes but they seemed to know our schedule better than us!! I would not recommend happy holiday homes at Lake Como homes as they are happy to take your booking and your money but not happy to respond to your emails afterwards. All they could say was that there had been a lot of rain and it's the way the Italians build their houses, I just wanted to get what I paid for.
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It was amazing how the moment we arrived we immediately felt relaxed. The apartment is very comfortable, a home away from home, but the real bonus was the large deck overlooking Lake Como. I could have, quite happily, not moved from that spot at all. Another bonus is the large garden with BBQ, great if you are travelling with children. I can't wait to go back and escape the world again.
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