For a supposedly high end hotel the staff in the restaurant was badly prejudiced when we wanted to dine as a colored couple. We felt discriminated after being turned down rudely for a seat which was against their own policy. That feeling spoiled our stay and no excuses from the management can take that away. Won't ever stay at this hotel in this supposedly multiracial engaged and respected country.
U had als hotel gast geen tafel gereserveerd in het grand café. U kreeg bij u tafel aanvraag bij de bar in eerste instantie een nee te horen. De keuken zat aan zijn maximale capaciteit. Echter toen een tweede dame zich realiseerde dat u een hotel gast was. Was er alsnog een tafeltje voor u. U ervaarde de eerste afwijzing als discriminatie maar dat heeft er niks mee te maken. Wij hebben ook een max capaciteit voor de keuken. En op een gegeven houdt het op. En nemen wij geen tafels meer aan van buiten alleen nog voor hotelgasten. U heeft uiteindelijk zelf besloten geen gebruik te maken van de aangeboden tafel. Dat u is u ook uitgelegd door de receptie medewerkster aan de balie en door de manager de volgende morgen. Persoonlijk vind ik het bijzonder storend dat u mijn medewerkers als discriminerend wegzet. Degene die ons beter kent weet dat we de Antillen een warm hart toe dragen en dat we een deel van ons leven op de Antillen heeft afgespeeld en dat we fijne herinneringen hebben aan de bewoners uit dit deel van Nederland. Familie van Bourgonje
We loved the food and the location …. Great walking into town but the rooms are noisy and the airco did not work even after someone looked at it …..they said. Bfast was delivered to our room and was good and sufficient .
De airco van deze kamer is inmiddels vervangen. Excuus dat wij tijdens u verblijf het defect niet op konden lossen. Met vriendelijke groet, Martin van Bourgonje
We ordered the take away menu during COVID-19. It was delivered in our bungalow. We had a three course dinner and we loved every single one of them. The starter with gamba’s in soya sauce was full of different exotic tastes. The main course with lamb... wow! And the desert was out of this world... recommended
This hotel is located in a great area for walking in the dunes near the beach. The room is perfectly fine but what we really went for was the Restaurant. Even eating in our room made it all worth while since the Michelin star is well deserved. The meals from the normal restaurant were also nice but doing the menu from premier restaurant is definitely worth the price. The rooms have a few annoying things. First, the toilet room light automatically turns on and floods the room with light in the middle of the night. It should be a nightlight in there, not an automatically turned on bright light. Also, there just are not enough hooks to hang up wet towels in the bathroom thus requiring a towel change every day (not a sustainable practices) and these days hotels are moving away from individual sized soaps and toiletries. A bit more effort could be taken to be green. Other than that, the hotel is perfectly fine.
We had reserved in the restaurant. Once sitting down we were waiting for about 30-40 minutes. We had ordered the 5-course surprise menu. The first courses that came which were delicious. During the dinner we received the menu and then understood why we had to wait for 30-40 minutes. We did not get the three amuses !!! We made the sommelier aware of this. No excuse of comment was made and the sommelier simply forgot. I paid the bill, and on my way out I mentioned this again to the sommelier. Checking out the next morning I paid EUR 662 for the night + dinner and received a box of chocolates for the "inconvenience". Truly a disappointing experience, we have stayed there, multiple times in the past, and we are more than unsure to stay there again.
