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michelesteigleder
Highland Village, Texas

Can’t Get Any Better!

5.0 of 5 bubblesReviewed 9 Sept 2024via mobile
This is my 3rd visit to this Hotel (JOIA formerly the Grand) in 2024. The hotel is beautiful, the food fantastic, and ocean can take you’re breathe away. But what distinguishes the place is the person centered staff. And when you’re at the beach ask for Manuel, beach concierge. He makes everything PERFECTO!
Date of stay: September 2024
Trip type: Travelled with family
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Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this review
Responded 10 Sept 2024

Dear guest,

First of all, we thank you for once again choosing JOIA Paraiso by Iberostar and also for taking the time to share this wonderful impression of your stay with us.

It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.

Again we thank you for sharing this fabulous review and we hope to welcome you back again in the not too distant future.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    61 - 66 of 9,916 reviews
    Reviewed 10 September 2024

    A been here for a week and everithing is amazing all the restaurants and the room are beautiful. We spend time time at the beach with Manuel Palma our pool concierge and he always is going above and beyond we want to say thanks for all the amazing moments and will see you the next time!!!

    Date of stay: September 2024
    Trip type: Travelled with family
    Thank Discover41847646622
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 10 September 2024

    Dear guest,

    We would like to express our appreciation for your kind words and positive rating of JOIA Paraiso by Iberostar.

    It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our colleague, he will be delighted to know that he enhanced your holiday experience.

    It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.

    Kind regards,

    Quality Manager
    JOIA Paraiso by Iberostar

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 September 2024 via mobile

    Beautiful upgraded ocean front room! Amazing staff. There is a bit of construction going on currently, but it did not disturb us. No kids at the Grand which allowed for quiet dining. Access to other hotels on site if you want to check other restaurants or shows. First visit here and we will be back!

    Room tip: Check out the dive center at the beginning of your visit. We waited until the last day and missed lots of cool adventures.
    Date of stay: September 2024
    Trip type: Travelled as a couple
    Thank Kathleen M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 7 September 2024

    Dear guest,

    Your review of JOIA Paraiso by Iberostar is very much appreciated.

    We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.

    Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

    Best Regards,

    Quality Manager
    JOIA Paraiso by Iberostar

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 September 2024

    There is always something for travelers to do throughout the different sections of the resorts and the staff seems they are always ready to help. Plenty of food options. If you are an animal lover, then you will enjoy the sights and interactions.

    Date of stay: September 2024
    Trip type: Travelled as a couple
    2  Thank Navigate62964598054
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 3 September 2024

    Dear guest,

    First of all, we want to thank you for once again choosing JOIA Paraiso by Iberostar.

    We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.

    We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.

    Best Regards,

    Quality Manager
    JOIA Paraiso by Iberostar

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 August 2024

    Beautiful resort and all of the staff are amazing and fun!! Second visit to an Iberostar in that area. Two things about this trip, we were approached and pressured 5 different times to schedule and attend the sales meeting, we continued to say no. Second, unfortunately, we both got sick with a stomach infection, like others have reported in the reviews. We both had explosive diarrhea, stomach cramps, no appetite, barely ate for a few days, no energy. One of us became sick while at the resort & still sick while traveling, and the other after returning home, It has taken us both at least 2 full weeks to start to feel better.

    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank billjennichols
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 14 August 2024

    Dear Guest,

    Firstly we thank you for choosing Iberostar Hotels & Resorts once again.

    We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf.

    On the other hand, allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. It is important to mention that we work under high standards and protocols of hygiene and quality and have inspections surrounding our cuisines and facilities.

    We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being.

    Best regards,

    Quality Manager
    JOIA Paraíso by Iberostar

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 August 2024

    Review of Iberostar Paraiso Joia and Surrounding Properties

    The Iberostar Paraiso complex is a stunning blend of luxury, culture, and meticulous attention to detail. Walking through the five properties—Waves Tucan, Paraiso, Waves Paraiso Beach, Selection, and Paraiso Joia—reveals a thoughtfully curated environment that captivates with its beauty and sophistication.

    Art and Atmosphere:

    - Iberostar Paraiso Joia as a Palace of Art: Joia stands out as a true palace of art, seamlessly blending artistic elements with luxurious architecture. The intricate tilework, majestic pillars, and remarkable woodwork create a grand, inviting atmosphere.
    - Resemblance to the Sixtine Chapel: The artwork at Joia, including a painting resembling the grandeur of the Sistine Chapel, adds cultural reverence and elevates the artistic narrative.
    - Smart Ecclesiastical Receptions and Mystic Jars: The reception areas evoke a sacred ambiance, while mystic jars with inscriptions blend art and spirituality.
    - Dynamic Art Scenarios: Changing art scenarios across the properties keep the experience fresh and engaging.
    - Artistic Gardening and Facilities: The meticulously designed structures, halls, and artistic gardens enhance the natural beauty of the properties. The shopping centers, kids’ toboggans, and wave pools blend art with entertainment, and the transportation system integrates seamlessly with the resort's landscape, showcasing mangroves and wildlife vegetation.

    Facilities and Maintenance:

    The operational excellence is evident in the pristine condition of the facilities. The maintenance and engineering teams have excelled, especially in the vibrant gardens, well-kept pools, painting happening in all areas, and immaculate sports facilities. This reflects Iberostar's commitment to a world-class experience.

    The inclusion of pickleball courts, elegantly equipped with paddles and refreshment stations, highlights Iberostar's dedication to diverse recreational options. The sports portfolio is extensive, including tennis, soccer, golf, yoga, and ping pong.

    The Star Camp program offers a range of engaging activities for children, combining education and fun. This initiative ensures young guests have an enriching experience during their stay.

    The staff play a crucial role in the exceptional guest experience. Geraldine’s insightful and enthusiastic tour, Omar’s impeccable service at the pool bar, and Danna’s professional concierge assistance all contribute to a memorable stay.

    The complex features saltwater pools, Mayan-inspired ornaments, and a Mexican Pueblo with colorful Alebrijes. Dining options are varied, with the Fairy Tail coffee shop and Acuarion Bar providing relaxed spots. The digital menu system with QR codes by the pools adds a sophisticated touch, while wait staff are readily available to assist if preferred.

    Conclusion:

    The Iberostar Paraiso properties, including Waves Tucan, Paraiso, Waves Paraiso Beach, Selection, and Paraiso Joia, represent the pinnacle of luxury, art, and exceptional service. The dedication to maintaining high standards is evident in every detail, making these properties a premier destination for those seeking a blend of cultural richness, sophisticated design, and outstanding hospitality.

    Date of stay: July 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    1  Thank Dmitri L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 13 August 2024

    Dear guest,

    We are very pleased to read that you had such a pleasant time in our hospitality.

    The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.

    Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.

    Kind Regards,

    Quality Manager
    JOIA Paraiso by Iberostar

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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