This was beautiful vacation 😍😍 we had best time at the hotel, tried few of the reataurants, I wouldnt change a thing, i recommend everyone to try this resort, i would go back in a heartbeat. Pools and beach area was sensational. Also breakfast and dinner budget was very delicious
Dear guest,
Thank you for taking the time to share your wonderful impressions of your stay at JOIA Paraiso by Iberostar.
It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.
Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.
Kind Regards,
Quality Manager
JOIA Paraiso by Iberostar
It was a great vaciatian in beautiful resort. Everybody from hotel staff was always very nice and helpfull. Food was delicious, rooms clean. Lots of possibilities to visit places around, I have been in Isla de Mujeres and Mayan temple. Highly recomended 🧡
Dear guest,
First of all, we would like to thank you for your kind review of your recent holiday with us at JOIA Paraiso by Iberostar.
Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
The pool entertainment is lacking. Other resorts provide lively entertainment by the pool and play a variety of games. There was no schedule of activities provided to us. We were there for a week. The pool is incredibly dirty. There was yellow algae around the pool that dirtied our swim suits. They need to have staff cleaning the pool regularly and use a pool vacuum bc the floor was filthy. There is an indoor pool too with 2 jacuzzi’s which was nice. However, the jacuzzi’s were cold. It was colder than the pool. The one thing I must rave about is the FOOD. The food was beyond delicious. I appreciated the waiters providing recommendations and each restaurant had a fun welcome drink to start off the experience. Tip: We checked in and were told to reserve the one restaurant for hibachi. We did this and when we showed up to our reservation, the waiter said that we were not having hibachi and that we only reserved the restaurant. So please make it very clear and confirm that your reservation is for hibachi. Also, stay away from the sales pitch that they do. They say it’s 1.5 hours but it is way longer than that. They pressure you and try knocking down the price multiple times to $25,000- $20,000- $15,000. Stay away please. Do not spend a dime on their spa. That was a joke! The front desk is chaotic and they don’t acknowledge you for 10 minutes. Then when you are taken to the back, there are 3-5 other ladies at a desk and they are not friendly or helpful. One lady shows you the lockers and when I asked if she could show me the facilities available. She pointed and said: “over there are facilities if you’d like to use.” The lockers did not work. I had a massage and the massage was ok. However, the masseuse was so rude. I used the sauna before and had asked for water multiple times. When it was time for my massage, she was not friendly at all while she walked me upstairs- no conversation. She seemed annoyed. I kindly asked for water and she said: “No, you can wait until the end of your massage.” There is no coffee house where there are desserts and ice-cream like all other resorts. The nightly shows were held outside in plastic chairs. It’s where you pull up to the resort. That was very disappointing. No theater room. This resort has potential bc of the food. I will not be retuning.
Dear Guest,
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at JOIA Paraíso by Iberostar.
We are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.
On the other hand, allow us to mention that we are characterized by our immaculately clean hotels and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. Rest assured that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products. For future occasions, we strongly encourage you to contact a member of our staff in the event of finding any failure in this area. We will always be more than happy to rectify any situation which is not in accordance with our established high standards.
Regarding your comments on the service that you received at our spa, we have taken note of your observations and it surprises us, as excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests.We will pass on your comments to the correct department for their consideration and we regret the inconvenience caused.
Also, we are saddened to know that our entertainment program did not meet your expectations. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, zumba party, beach workout, beach zumba and much more.
Once more, thank you for your time and although it would appear that this was not the perfect fit for you, we very much hope you will join us at one of our hotels on your next holiday.
Best regards,
Quality Manager
JOIA Paraíso by Iberostar
We decided to take a last-minute five-day trip for the Memorial Day weekend. After scouring through reviews, we decided on Iberostar Grand Paraiso (IGP) in Playa del Carmen. Upon arrival we were greeted in a welcoming fashion! We were treated like royalty! A colorful glass trimmed in Tajin (our new favorite rimmed glass condiment) filled with passion fruit and pineapple juice, awaited us which was delicious!! The hospitality is five-star at IGP!
Our flight was early so we left home before 3:00am. This same flight was a bit turbulent, and we were hungry at this point and very looking forward to checking in to our room, just to paint a picture of our mood and state of mind. We went through an introduction with Sac, she was very nice! Then we were told were to find tacos and that Isis would be waiting for us at 6pm back at the front lobby entrance for “important information about the resort.” We were given a ride via golf-cart to where the tacos were. Our first meal was at the mall. We chose el pastor tacos and queso nachos. It was very good. We only had time to eat and then we had to be at the front desk for the “important information”
We ate in a hurry and headed back to meet Isis. This was a sales pitch to buy exclusive future trips only with Iberostar. As polite as possible, we said we were very tired and booked the trip to relax and NOT think too much or make decisions. We were ready to check in to our suite. She continued with offers of free massages for the two of us. She continued to present her sales pitch. At this point we had not seen the room, our attention was not the best we could have offered her, and there was no way we could make an assessment to only choose IGP for all future all-inclusive stays UPON ARRIVAL.
Needless to say, she received our “No Thank You” response. We were really very tired from the night before. The flight caused a lot of anxiety, and this was definitely NOT the time for a presentation to get us to agree to a membership exclusive only with Iberostar. We'd just arrived and there was no way, we could make an informed decision, as we had experienced very little at this point and were extremely tired. Our exhaustion was mentioned at the "presentation sales pitch" and it was very much ignored. No one should make a decision under pressure. We were really caught off guard and told this was just information on how to move throughout the resort. Isis continued with her offers of 50-minute massages for both me and my husband and this and that, but she really lost my attention because we were so very tired. Then I decided in my mind, no matter or how great a deal this was a NO DEAL especially since we had not seen the room and just walked in the resort, LITERALLY. This was NOT an ideal time. She only cared about a sale not about how us and this was inconsiderate at best. We had already spent enough to RELAX!
NOW to SAVE THE BEST details for last, but definitely not least I want to tell you about the BEST part of Iberostar Grand Paraiso. The steakhouse food was delicious, actually all of the restaurants were very good. To ViviBomba my sweet girl, and Guadalupe [our by the beach waitress] who went above and beyond to make sure I was comfortable after sunburn. I really want to thank ViVi-Bomba for a great experience during the night life party, Antonio at the Bar for the beautiful drink details and Guadalupe again from the Mexican Grill on the Beach from the bottom of our heart for her care and concern that was beyond caring and concern. I appreciate Guadalupe, Gonzalos and Jesus our Breakfast waiter for making our stay extra special. Thank You ALL for being the BEST part of IGP!!
Overall IGP was a very nice stay but please be aware of the iguanas while walking the resort!
Dear guest,
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at JOIA Paraiso by Iberostar and we want to thank you for sharing your experience with others.
Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.
On the other hand, regarding The Club affiliation program, allow us to explain that it was created from the need to offer an exclusive experience both to our most loyal repeat customers and new arriving guests, with special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you.
Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
Let me be very clear, the staff and ground crews are the stars of this resort. The service is incredible and the grounds are beautiful. It saddens me that their leadership does not share their commitment to service. The resort was closing for remodeling in August but they started shutting down earlier. During our stay they went from three restaurants open to one with a limited menu. They also closed the buffet the last three days. Reminder, we paid full price but received less than 33% service. I also had a serious slip and fall that ended up being very serious and no one from management even cared to follow up with me. The manager does not even have the decency to talk to you face to face. They send out staff to hear your concerns. I had high expectations based on reviews but received an average experience.
Dear guest,
First of all, we would like to thank you for choosing JOIA Paraíso by Iberostar as your recent holiday destination.
Allow us to mention that Iberostar Hotels & Resorts is fully committed to our guests and to their safety and well-being. We assure you that our team does everything in their hands to assist our guests in the best possible way when a situation arises. We cannot stress enough the importance of our guests’ safety in our properties, therefore, all events are treated with the utmost seriousness and care in an effort to make sure that all appropriate actions are taken.
It is important to emphasize that service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We find it very sad to read your comments and see that we have not been able to meet your expectations and we will do our best to ensure that any situation that does not meet our criteria is corrected.
We genuinely hope you will give us another opportunity in the future to provide you with a truly exceptional experience.
Until then we wish you all the best.
Best regards,
Quality Manager
JOIA Paraíso by Iberostar
