We have been to 6 or 7 Iberostar Grand’s, and this was our second visit to the Iberostar (now JOIA Paraiso) and the Paraiso has slipped a bit. First off, the workers are still fantastic and go out of their way to make the visit special. Special shout out to Rey the towel attendant, who made sure my father was OK, after a fall on the first day.
Food-Breakfast was not as good as in year’s past; just average. Lunch was good and dinner was great every night. Abraham Lopez was a fantastic server in the Gourmet, and I would recommend people ask for him to be the server. Also, it has now First come/First Serve (RSVP are taken at the Japanese restaurant). Wait times were anywhere from 30-1.5 hours so please be advised.
The negatives-Housekeeping didn’t leave-soap, TP or water two of the four days. The lack of giving out water was a little frustrating. When you get a water, it is a a big bottle water, and when they leave them it’s only two per room. You can ask the bar for more, but it’s a pain not having water in the room.
Other helpful employees: Estela at the lobby bar (quick and super friendly) Victor at the front desk, Roberto at the Gourmet and Freida.
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