Hector and Manuel in the Italian and Roberto in L'Atier made my dining experience beyond expectations. I am looking forward to dining in those restaurants again. As a solo traveler I look forward to and respect the people who recognize the needs of travelers like me
Dear guest,
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience.
Confirmation that we were able to provide you with such a wonderful experience is extremely satisfying and we promise to continue working hard to achieve this every day. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.
Once more, we thank you for writing and sharing this wonderful review and we hope that we will be able to serve you again in the future.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
It was my first time that I had ever gone a resort. It was for my birthday (thanks to the insistence of my lady) and thank you to Redtag.ca for granting me such a special trip.
The service was fantastic. Thank you to Victor and Salti for being of assistance and thank you to all the staff as well from the all the housekeeping, to the bartenders to the waiters. Daniel is the best bartender! Lots of "Mexican Water" 🤣🤣🤣🤣.
The location is beautiful. The only drawback to the beach was the seaweed on beaches but it was still a nice place to be at. The also work on clearing it around the clock. We stayed by the quiet pool and it suited us perfectly.
The food was good, there were a few hiccups with some of the room service food we ordered but other than that in terms of the buffets and restaurant choices, we were definitely spoiled for choice.
Getting around was a breeze with transportation via carts available at all times of the night. The weather was nice as well during the time and we only had rain briefly during three of the 7 days we were there.
We met some great people along the way and it was a time for the memory banks.
Dear guest,
We would like first of all to thank you for choosing JOIA Paraiso by Iberostar to celebrate your birthday!
Also, thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.
We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
I enjoyed the service that I received this evening. The server was extremely nice. He attended to our every need. It was my mom’s birthday and he made it very special for. Incredible experience! Abraham wowed us at the French restaurant with a fire show. The food was delectable. Highly recommend and can't wait to return!
Dear guest,
We would like first of all to thank you for your kind review.
Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again we thank you for your pleasant review.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
My experience was wonderful with Abraham Lopez at the Iberostar Grand Paraiso resort! He was helpful, kind and courteous. I will definitely be back. The resort was clean, the staff was knowledgeable about the amenities and quick to serve. I’ll be back!
Dear guest,
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us.
It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere.
Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
Rodolpho at the french restaurant went above and beyond to make our dinner exquisite. He was very attentive and made sure we had both drinks and our food in a timely manner. Rodolpho kept up with our table while also being very busy with other tables which we appreciated.
Dear guest,
We want to thank you for sharing your wonderful experience with others.
As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.
Again, we want to express our gratitude for this wonderful feedback.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
