Manuel and Cesar at the Italian restaurant were excellent! Both were very accommodating and attentive, especially with one of my family members eating a vegan diet. We had a great dinner and experience at the Iberostar. Food was excellent.
Dear guest,
We want you to know that your review of JOIA Paraiso by Iberostar is very much appreciated.
We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.
Again, we appreciate your positive comments and look forward to welcoming you back again soon.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
The staff at the hotel is absolutely exceptional and make this resort so special! This was our 25th time at an Iberostar property, and our 15th visit to this resort. The bartenders are phenomenal - Rodrigo, Humberto, Jonatan, Gabriel, Miguel! The pool waitresses are the sweetest - Luz Maya, Leticia, Rosa and Daniella. Elizabeth & Mirna as the pool concierges always greeted us with a big smile and assistance in setting up our chairs every day. Emilio is our favorite waiter hands down (but Melchor is also absolutely incredible). We also adore butler, Angel! We have known him from the time he was a waiter and are so happy to continue to succeed at the hotel - he will always do the extra mile to make your trip absolutely wonderful! Adriana also made the best eggs over easy for us all week long in the buffet!!! Carlos & Daniel’s “chefs choice” at the Haiku sushi bar was the best meal we’ve ever had in all of our visits to this property - so delicious!!! Another great trip in the books and hope to be back again soon!
Dear guest,
We would like first of all to thank you for your unparalleled loyalty.
It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience.
It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.
Kind regards,
Quality Manager
JOIA Paraiso by Iberostar
Great experience at the grand. Rodolfo at the French restaurant was amazing and so attentive. The people are what make the grand the best! The food was amazing and the restaurant was beautiful. We will definitely be back to visit again! Great time!
Dear guest,
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.
The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.
Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
Rodolfo was a great waiter and our food was amazing! He was very attentive and helped us with all our questions! He even gave us a special wine to try! There wasn’t a singular moment that we didn’t have water or drinks at our table. He made sure that our food came out quickly and hot.
Dear guest,
We would like to, first of all, thank you for your kind review of your recent holiday with us at JOIA Paraiso by Iberostar.
Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
We ate at the Le’Atelier French restaurant at Iberostar Grand Paraiso. Leticia was our waitress. She was outstanding. Food was excellent. I had the Beef Wellington, French onion soup and crème brûlée. Wonderful meal with impeccable service.
Dear guest,
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience.
As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.
We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.
Best Regards,
Quality Manager
JOIA Paraiso by Iberostar
