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tiffany
Playa Paraiso, Mexico

Another exceptional vacation

5.0 of 5 bubblesReviewed 14 Jul 2024via mobile
The staff at the hotel is absolutely exceptional and make this resort so special! This was our 25th time at an Iberostar property, and our 15th visit to this resort. The bartenders are phenomenal - Rodrigo, Humberto, Jonatan, Gabriel, Miguel! The pool waitresses are the sweetest - Luz Maya, Leticia, Rosa and Daniella. Elizabeth & Mirna as the pool concierges always greeted us with a big smile and assistance in setting up our chairs every day. Emilio is our favorite waiter hands down (but Melchor is also absolutely incredible). We also adore butler, Angel! We have known him from the time he was a waiter and are so happy to continue to succeed at the hotel - he will always do the extra mile to make your trip absolutely wonderful! Adriana also made the best eggs over easy for us all week long in the buffet!!! Carlos & Daniel’s “chefs choice” at the Haiku sushi bar was the best meal we’ve ever had in all of our visits to this property - so delicious!!! Another great trip in the books and hope to be back again soon!
Date of stay: July 2024
Trip type: Travelled as a couple
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Online Reputation Management, Propietario at JOIA Paraiso by Iberostar, responded to this review
Responded 15 Jul 2024
Dear guest,

We would like first of all to thank you for your unparalleled loyalty.

It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience.

It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.

Kind regards,

Quality Manager
JOIA Paraiso by Iberostar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 July 2024 via mobile

Great experience at the grand. Rodolfo at the French restaurant was amazing and so attentive. The people are what make the grand the best! The food was amazing and the restaurant was beautiful. We will definitely be back to visit again! Great time!

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Barbara G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Propietario at JOIA Paraiso by Iberostar, responded to this reviewResponded 15 July 2024

Dear guest,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.

The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.

Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024

Rodolfo was a great waiter and our food was amazing! He was very attentive and helped us with all our questions! He even gave us a special wine to try! There wasn’t a singular moment that we didn’t have water or drinks at our table. He made sure that our food came out quickly and hot.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alexandra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Propietario at JOIA Paraiso by Iberostar, responded to this reviewResponded 15 July 2024

Dear guest,

We would like to, first of all, thank you for your kind review of your recent holiday with us at JOIA Paraiso by Iberostar.

Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.

Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024 via mobile

We ate at the Le’Atelier French restaurant at Iberostar Grand Paraiso. Leticia was our waitress. She was outstanding. Food was excellent. I had the Beef Wellington, French onion soup and crème brûlée. Wonderful meal with impeccable service.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank MelodyNixaMO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Propietario at JOIA Paraiso by Iberostar, responded to this reviewResponded 15 July 2024

Dear guest,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience.

As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.

We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024 via mobile

Absolutely loved this place. Amazing service. The staff was extremely nice and helpful. Beds were not the most comfortable, but I would stay here again and again due to the amazing service. Rooms were clean. The food was delightful. Beach was always clean. Scuba diving was amazing at this location with the most positive, friendly staff! Loved the entire experience here. I have yet to find a hotel that compares to this one.

Date of stay: November 2023
Trip type: Travelled with family
1  Thank katiemI4456ME
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 15 July 2024

Dear guest,

We would like first and foremost to thank you for choosing JOIA Paraiso by Iberostar for your recent holiday and also for taking the time to share your opinion.

Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.

Thank you for sharing this positive feedback and we hope to welcome you back again soon.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024

The Grand is a beautiful place and has wonderful staff. Alexis was so helpful with day to day details, maps, booking options, etc. Antonio in the lobby bar makes the best espresso martini. The Rhapsody staff were great as well. We will definitely be back because of how nice the staff have been, and the beautiful amenities Iberostar has to offer.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paige L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at JOIA Paraiso by Iberostar, responded to this reviewResponded 15 July 2024

Dear guest,

Your review of JOIA Paraiso by Iberostar is very much appreciated.

We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.

Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

Best Regards,

Quality Manager
JOIA Paraiso by Iberostar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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